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October 2022 by Chris Marx
Wonderful online transaction. Easy, user friendly navigation on website with product selection and order. Great follow up and wicked fast communication and delivery. Nice job and will be ordering again.
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May 2022 by Fabrice Mowbray
I ordered an xlab delta wing rear bottle cage holder for my bike. The package came with a clearly used and scratched cage and wing, and it was missing the appropriate bolts to fasten the bottle cage holder to my saddle. I had to find bolts and washers around the house to fasten.I messaged the company on Google, and got no response. Will not be buying anything from this store again.I have no prob getting returned items, but this was ridiculous...
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March 2016 by Steve D.
Vaughn was very helpful! I walked in and purchased a backpack for an upcoming trip and he really knowledgable and informative! I highly recommended this place for those to check out for any sports enthusiasts!
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January 2016 by Pure Grooming
Great Staff, I had a wonderful experience and learned a lot about the sport!
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December 2015 by steel rose forge
Friendly, helpful, great service
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September 2015 by Judith Nicholson
Trying to return a purchase precipitated a systems glitch which resulted in my name and address on the return labels. It was like a really annoying Christmas joke with my den filling up with packages over several days. Kimberly, who is an employee of the store, worked patiently with me over two weeks to get the problem resolved. Great customer service!
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July 2015 by Tyler A.
Great experience! Small shop very well stocked with just about everything you could need or want! Shop owner was out-of-his-way nice which is rare nowadays! Operate a mail order business as well.
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January 2015 by vance langenbacher
awesome store loves it xD great gear selection and helpful friendly knowledgable staff if you need anything triathlete or training for any reason hit them up!
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November 2014 by Gaby V.
This place is horrible. Try another shop. So unprofessional, and full on lie to you. You'll just ruin your weekend if you go. I went in to get my bike replaced, and after a week of thinking the mechanic was working on it, I got a call saying that he wasn't going to fix it and that I should pick it up. I laughed because I thought he was kidding, but no, they were dead serious. The guy at the desk told me the mechanic didn't feel like fixing it. Yes, those were his words. He didn't feel like fixing it. I wasted an entire week and now I get that answer. I asked to speak to the manager (who is never there), and then all of a sudden, the guy on the phone told me that the mechanic WOULD be able to fix it after all. Since he didn't get off the phone to check w the mechanic, unless he was standing in front of him, I have a feeling the guy at the desk was just lazy and wanted to get rid of me. I will never go back there again if my bike breaks down. I would rather drive to another city to get it fixed (or sell it). I can't believe this place gets positive reviews. What a joke.
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May 2014 by Alexandria N.
Not a bad store but I have experienced better. Prices are higher than other shops like Nytro, B + L, and amazon. I came in to get some Gu's and wanted to see their selection of items. Small store. They have everything you need but I would consider going to another store instead. When I walked in I wasn't even greeted until about 5 minutes later. The associates just looked at me as I walked in and continued their conversation about doing a race together. A guy then asked if I need help as I was coming to pay for my items.
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June 2013 by Shawn H.
Asked a million questions and tried on a million shirts and the owner didn't mind me interrupting me a million times!! Got lots gear for my 1st tri and he didn't steer me towards the expensive stuff, just what I needed. Highly recommend!!
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May 2013 by Clarence Z.
I love these guys! I've been in several times and each time I'm met with knowledgeable, helpful staff. Not only do they have a great selection of products in the store, but their online inventory is fantastic, too. There is such a huge variety of different products on the market for triathlon and so many differing opinions from online reviews of these products. It can be very confusing as to which choice is the best one for me, individually. It is such a relief to be able to go in to a shop where they not only have the inventory to compare, but can offer you an informed opinion about each item and how it might work for you. Whether you are a triathlete, a runner, cyclist, swimmer or simply into fitness and exercise, and no matter if you are experienced or a newbie to the sport, these guys will have what you need. And more importantly, they have the expertise to show you how to use it so that it is most effective for you.
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March 2013 by Evelyn R.
The customer service of this store has A LOT to be desired! I was looking for cycling compression tights. I purchased a pair from this store, but they were too big, so I returned them. They offered to order the size I needed and said they'd be in within two days. This was a Thursday, given the weekend, the tights would be in by Monday. I ordered the tights through the store and let them keep my payment of $280. Monday came around, no call from them. Tuesday passed and still nothing, finally I called them on Wednesday to ask about my PREPAID tights. Nobody took responsibility for the order. I was put on hold and the owner came to the phone. He said they'd be in by tomorrow; a week from the orignal day of order and 4 days passed his estimated time of delivery. I don't think they were ever ordered. I received a call on Thursday stating my tights were in. I went into the store on Saturday to pick up my order. The employees looked for them behind the register, couldn't find them. Looked in the back of the store, couldn't find them. One of the employees said, "oh, they were put back on the shelf." I couldn't believe my three hundred dollar, prepaid order was put back on the shelf!!! The only reason I went into this store was because it was close and thought it was convenient. I will NEVER shop here again!!! I actually feel bad for giving them my business to begin with. They just got lucky.
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May 2012 by soheil s.
The service is amazing. They really work with you and help you find the best products that will work for you. As far as their products go, they have every little thing necessary for you to finish that race.
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January 2011 by Ann M.
I was walking by, and went in! Lots of great stuff packed into the small store! Lots of great stuff to buy for any athelete, and the owner was very nice and helpful! Its nice to have a store like that in Poway, and I hope more people will find it.
