U-Haul Moving & Storage of Poway offers a comprehensive range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers can also access portable U-Box containers, Moving Help® providers, hitch installations, and moving and shipping boxes, along with propane and online reservations. The location is convenient and features some air-conditioned areas, making the experience more comfortable. Many customers highlight the exceptional customer service provided by staff members, especially Toby. Customers praise Toby for going above and beyond to assist with technical issues, providing quick and efficient service, and making stressful situations easier. His friendly, funny, and supportive attitude has earned him high praise, with one customer emphasizing his importance to their moving process. Mary and Sam are also appreciated for their compassion and understanding during difficult moments. However, some feedback points to the trucks needing maintenance, such as a 26 ft local truck with high mileage that shakes on the highway and has barely visible headlights. Additionally, concerns were raised about the truck’s fuel level upon rental. Overall, U-Haul in Poway is known for helpful staff and a wide variety of moving solutions, with particular praise for Toby’s outstanding service, making it a recommended choice for those needing moving or storage assistance.
This location gives U-Haul a good name. Well-managed, friendly and knowledgable staff. They go out of their way to answer any questions they can. Equipment is decent and Toby Anders, the manager there runs a great shop. Recommend.
October 2023
I had a quick turn around van rental and Toby was awesome. He had me in and out in a hurry, without making me feel rushed. He answered my questions about supplies, walked around the van with me, pointing out the newness of it. He clearly takes pride in what he does and is good at it. Thank you, Toby!
September 2023
The 26 ft local truck (with 183k+ miles) needs some TLC. It shakes badly on the highway and the headlights are barely seen. Also the truck was provided to me only with 5/16 of a tank of gas which is unacceptable.
