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March 2024 by Joanne Y
Great customer service, ease of taking care of shipping needs.
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February 2024 by Fiona Faulkness
HORRIBLE customer service at this location! The little short white dude needs another job where he is not working with customers. He was yelling about being in the war, how he was the manager there so "good luck" to me if I wanted to complain. The absolute worst customer service. He needs to be in isolation somewhere, not serving customers. The owners need to do a review of his performance. I'm sorry if you are miserable in your job, or suffering from PTSD from the war you were yelling about, but get some help and stop yelling at customers. He was a miserable person and it was very sad to see this little person so combative. There are many places in Poway to get your mail and mail packages, this place charges way too much to have customers treated in this manner. There were other customers in the store, and two very sweet workers there just in awe of how angry this little man was. So sad. Please do not get your mail/packages here. They are nicer at the UPS store on Bernardo Center, not too far and great service. Or go to Postal Annex.
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December 2023 by Shahbaz Salehi
I needed a last minute notary done yesterday, went to UPS at Poway, Youngjae was there to help me. He was very quick and professional. I was in and out under 15 min. I recommend his service. Would go back to this location.
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November 2023 by Elaine Lee
Love this UPS store! My favorite shop ever! Everyone is kind & courteous and rdefinetly deserves 5 stars!
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October 2023 by Michael W.
This UPS Store location is awesome! I've got a couple of times when I'm in the area and I compared to other locations as anyone would. I would have to say, without a doubt that this location has some of the speediest service, it has much better pricing than the other locations nearby, and the staff is extremely friendly. The service we requested was just to have a simple package to ship, but the clerk just waived the packing charge for us and just charged for the box and shipping.I would highly recommend this location. Located just off of Poway Road. It's very convenient if you have any business to do in the area!
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October 2023 by Chad N
Very helpful staff! I have watched the staff here put up with multiple rude customers on a consistent basis (seems to be mostly people returning Amazon items or internet routers) and remain completely professional. In my opinion, 5 stars isn’t enough for dealing with these angry/rude people on a daily basis. Thank y’all for everything you do!
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August 2023 by Kristy T.
Hours show they open at 8:30a, stopped I. This morning at 8:45a and it was closed. Everything dark, gate down and door locked. Tried calling and no answer.
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August 2023 by Lorie B.
I went to the FedEx store today with a bench that I wasn't able to fully take apart. Edgar at the store was extremely great. Gracious helped me carry the bench inside and send it off for my return. He went above and beyond The store is great.
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August 2023 by Jeannie C.
The manager is extremely unhelpful and could care less about service or helping someone with a missing package issue. He was rude & said "I've been the manager here for 5 years and I know exactly how it all works". As a customer trying to tack a package sent from their store I was just asking for some help or trying to file a claim. Don't bother going to this UPS store in Poway, go somewhere else!
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August 2023 by Ryan Nasir
Best UPS business in all of San Diego!
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August 2023 by Brian Miles Wayne
Reply to Response: Dear UPS Store Owner in Poway - Thank you for the olive branch. I brought my business elsewhere, and am not in the area anymore. Carl was already paid the two Georges. I updated the review so it's not as harsh but still the truth.[~2023-June-25] Congratulations on making an extra $1.85. I prepped two labels without instructions on one page to save paper and ink. Carl said "$1 a label so $2". Even though they quoted a 15¢ a page black and white, I was being fair to expect to pay $1 but they still charged double. I took my business to Miramar Postal Plus.
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August 2023 by Knight Flyer
Terrible service, rude and unhelpful staff. I would recommend anyone avoid this place. It used to be a good location, but has recently gone down hill!
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July 2023 by Norbert K.
My first time in this UPS Store. Service was friendly ... even 13 minutes to closing. It is a good size UPS store. I found making an Amazon return here very easy ... there's an Amazon Returns self-service kiosk right by the front door.
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July 2023 by Hans Grimm
These people are useless and can't be trusted with anything important. They gave me the wrong slip to fill out for a time sensitive document and it didn't make it to its destination. Give your people some training so they know which type of slip to use!
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July 2023 by Kate L.
The best ups location! All workers are nice, experienced and fast. I have to drive from Carmel Mountain for their excellent service because it is worth it :)