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March 2024 by Vincent D.
Terrible service here. The worker was very aggressive towards me for asking for help on a phone sim card replacement. He did not really offer any help actually and just told me to go to the actual Verizon store, which he did not want to give me the address to, or help locate where it is. Don't waste your time here. Been here a couple of times and always got redirected to somewhere else.
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March 2024 by Charles H.
Network in 92131 area code poor, dropped calls, call were intermittently missed. After two and one half months and multiple complaints I changed wireless carriers. Verizon was dismissive of complaints.I filed FCC complaint which got their attention but no solution found. As a long term medical business customer and multiple failed customer service tech support attempts I gave up and left. View my previous posts if interested.
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February 2024 by John Putnam
Excellent service
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January 2024 by Fia Jurgens
A good experience was not had at this store. Really pushy salesman making unreasonable, illogical claims to try and scam more money out of me. I was just trying to upgrade my phone and ended up walking out of the store. Went on Apple right after and got a much better deal much quicker and with far superior service. I am considering changing providers after this experience. I cannot recommend anyone go to this store if they want quality service.
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December 2023 by Robert Barros
So this place is not a corporate Verizon store so what they can do was very limited. Wasted 2 hours of my time as they were not able to help me in any way. My phone was damaged so I was not able to receive text messages...they were not even able to accept payment from me for this reason. They said I had to go to an authorized Verizon store. What a joke. The staff was nice but I was really frustrated at their lack of ability to do anything.
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December 2023 by Mira Rice
Andy went out of his way to accommodate our needs . He deserves 10 stars . Very knowledgeable and talented in his fields. It was a pleasure to meet him .
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November 2023 by shawn davis
It was a great experience. Friendly knowledgeable employees.
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November 2023 by Mark D
Beware. This is NOT a Verizon store . They don't have the customer 's needs foremost in mind.SAD!!
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November 2023 by Justin Harvey
Was booked an appointment from Verizon customer services to swap one of my lines to IPhone 15 and get assistance with billing and transferring lines over. The representatives name was Jaymill who said he had no assistance for me. They do not book appointments. Customer service lied although I was sent an appointment confirmation. When asked to speak with Victra the owner I was told I would need to re call into customer service and then they would have Victra call me. I live in Ramona. This is the third time Verizon support has given the not my problem attitude. While continuing to raise prices. It might be time to look elsewhere.
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November 2023 by carson
My representative was super nice and efficient, West helped with upgrading my broken phone, got me a great deal on the new iphone 15. Great experience with this location and West.
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October 2023 by Elaine Tobin
Andy is a genius and figured out why my daughter's information was transferred onto my new phone. He straightened it all out and my phone is up and running. Jaymill helped me pair my phone to my car. Everyone is polite and helpful. Kudos to all!
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October 2023 by Tetchie Rogers
Jaymill help me upgrade my phone. It was a seamless process and very convenient. Would send my husband to this location for his upgrade.
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October 2023 by Kashaf S.
The store said Verizon all over and when we asked to help with the phone the person Jaymill said he can't help as he is not Verizon rep and this is a different store. Extremely poor customer service and no manners at all. I have been with Verizon for 20 years and have never come across such bad service offered here. I do not recommend this particular store! Two thumbs down. If it's not Verizon they should not advertise as such. It's VICTRA as per their employee so should only be advertised like that. Don't give a bad name because of your poor service.
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September 2023 by Kevin Coons
This store is fantastic. Service was perfect
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September 2023 by Michael May
Alan was very knowledgeable, courteous and helpful. He went above and beyond the call of duty to make sure I understood all costs and opportunities
