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April 2024 by L. R.
Poor communication and time approximation. They do not call when they are ready to be picked up. They do not call to say they will take longer than anticipated. This leaves you to be pestering them for updates as EIGHT HOURS goes by, then they get an attitude because I am having to check on the status every hour since they do not communicate properly. "I'm going as fast as I can." is not an acceptable response when politely asking (for the second time via text message) for a status update after going over the time I was told. If you tell me how long it will take, whether it be two hours or eight hours, I expect that time to be honored and if it won't be, I expect to be notified in some way. It's not about the time it takes to complete the service but the disregard and disrespect of people's time and the fact that we care about what's going on with our animals. I will not bring my animals back here in the future, in addition, it smells absolutely horrendous inside which makes me question their sanitary and disinfecting processes. The pet is aging and as such has some growths on its skin and these were very obviously cut and bleeding when we got it home. They just don't seem to care at all.
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May 2023 by Morgan H.
We take our husky here to see Jasmine. Our husky is a rescue and Jasmine is so patient and kind with her. Our husky always looks extra cute and smells good after a trip to the spa.
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April 2023 by Joshua R.
Very friendly staff, dog loves the place, will continue to take my dog there, great price and service
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March 2023 by Brittany C.
So thankful for this place! My dog rolled around in something foul and we tried to get the stench out twice with no luck. We called RCD pet spa and they were able to squeeze us in that day. They got her smelling so good! Thank you guys!
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September 2022 by Danica M.
If I could leave zero stars I would. Why is it after 3 1/2 weeks I have to take my dog to another groomer because RCD pet spa NEVER does my dog anal glands. Not only that but my new groomer said they gave my dog a botched haircut and that they need grooming lessons. I agree and won't ever be going back here. They are also so rude in their. If you don't want to be nice to people, maybe you should try working in a different area and not customer service. To also top it off they had my dog for over 6 hrs, which is uncalled for. When my dog got home, she was so thirsty so I'm assuming in that whole 6 hrs they never gave her water or took her potty. Please if you love you're pets don't take them here. They need to be reported in my opinion and need to be taken out of business.
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August 2022 by Bev H.
Lisa has been grooming our 2 dogs for a few years. She does great work keeping our dogs looking amazing every month. We highly recommend this Pet Spa
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January 2022 by Linda R.
Had gone here for years last time took dogs were shaved clear to skin owner very very rude store smells my dog still has shave marks never will return here again
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September 2021 by mari c.
First off, no masks. Already a problem right there. I take my dog there and when I'm coming back to pick them up there is another dog there, the owner of the dog picks the dog up and hair falls off the dog. Then when they go to call my dog they have all the dogs just roaming around in the room. My dog doesn't always get along with other dogs so that was a bit of a problem. Then when we check our dog there's a nip.
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July 2021 by Sophia F.
Updating to say we do not take our dogs here anymore. They are left in cages for hours (it seems like every time we would take them here, they were always over booked). The groomer complained to us saying that our dog was difficult to groom because he kept wanting to lay down. She then proceeded to tell me that no groomer will ever want to groom him. My dog was in distress and the people here are very rude. This place has really gone down hill and we're sad to see it. We found a different groomer and have never had any complaints from her. Do not leave your fur babies here unless you want them locked in a cage and treated poorly.
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July 2021 by Blessed A.
THIS PLACE IS Just disappointing. I LEFT MY DOG AT 10:30 and he wasn't ready till 3:30 . When he came back home he seemed a bit off and then began to lick near his rear end.. COME TO FIND OUT, he was cut on his tail going into his anus. At the moment he's not able to sit comfortable or get in the pool like he normally does. We are very disappointed with this place and highly do not recommend :(
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June 2021 by Sarah W.
They groom our small toy poodle here and do a good job. Drop off is in AM, pickup is evening. We like the bath schedule deal where bath and brush is discounted in between the full groom visits. No is soft, clean, and very happy to get snuggles tonight. They sell art and little bows and things too. Parking is on the side and small, but decent
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June 2021 by Erin L.
Awful and uneven cut! They shaved my dogs butt raw to the skin as well as shaving her tail. Her butt was so raw she whined sitting down. Lady asked "what's a maltese cut" uhhh are you not a groomer? Won't return here. Don't waste your money! Was told 1.5 hours for her cut and took over 5 hours.
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April 2021 by Ashley K.
They do a good job but every time we take our dog we get told we can't bring it in like that. We brush our dog constantly and it is not matted so we don't understand why they always complain to us when we are paying $100 each time.
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January 2021 by Benjamin B.
Fourth time here for a full groom of my little Luna. They always are quick. Low wait times. Great prices and great service and almost all star grooms. Luna always looks great but sometimes may have a small hair knot. Not bad. Perhaps just just a small mishap from keeping this place to a five star but they are pretty awesome.
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November 2020 by Henry R.
First and foremost I wanted to thank the groomer herself Bianca for leaving our fur babies immaculate! They smell amazing, got de-shedded wonderfully, nails trimmed and overall she's a phenomenal groomer! It's place had great prices and is significantly better than chain stores. If you're looking a great groomer I strongly recommend you take your pets to this pet spa and have her take care of them, best groomer and grooming experience I've ever had since having pets.
