-
October 2023 by Thurston Steen
Great guys, family owned and operated, they have always treated my family right !
-
October 2023 by Mary
I had a flat tire. I went in to see about having it repaired. They got right on it and were professional and friendly!!
-
July 2023 by Richard Sadowski
Honest and reliable only place I take my vehicles for service and tires great people
-
March 2023 by John Senhen
I had a flat tire, with no appointment, they had me on the road in minutes. Thanks Eiler!
-
November 2022 by James Michael Jordan
Serviced: 2003 Mercedes-Benz SL500 Roadster For the 2nd time, John, Derek and Jake have exceeded my expectations with the customer service, professional assessment of problems and timely repair...all without hassle and with precise communication back to me about what was happening. This was, I thought, a simple LOF and rear brake pad replacement. Come to find out, someone prior to my ownership of the car, installed the wrong rear rotors causing the shoe, pad and holders to slip out of place. This caused friction and smoke upon braking. The reason I know this, is because John explained the situation very clearly and I still got the car in about 24hrs, even with special ordering the new rotors. All of this for a fraction of what the dealer would have charged. I can 100% recommend this shop for your auto service needs, foreign or domestic. John and his team truly go above and beyond. 5-Stars!
-
November 2022 by Mark R.
A few months after I had alinement done my tires went realy bad in the inside as they were watering before the alinement work they had done,when I bought new tires and had alinement done,the tec told the alinement was way off,I have put many miles on the new tires with no sign of wear on the inside,I feel like a fool who waisted my money at this shop
-
October 2022 by James Michael J.
Serviced: 2003 Mercedes-Benz SL500 RoadsterFor the 2nd time, John, Derek and Jake have exceeded my expectations with the customer service, professional assessment of problems and timely repair...all without hassle and with precise communication back to me about what was happening. This was, I thought, a simple LOF and rear brake pad replacement. Come to find out, someone prior to my ownership of the car, installed the wrong rear rotors causing the shoe, pad and holders to slip out of place. This caused friction and smoke upon braking. The reason I know this, is because John explained the situation very clearly and I still got the car in about 24hrs, even with special ordering the new rotors. All of this for a fraction of what the dealer would have charged. I can 100% recommend this shop for your auto service needs, foreign or domestic. John and his team truly go above and beyond.5-Stars!
-
September 2022 by Ben Stuff (Gamer Overload)
Went into Eiler's to ask for a quote on having work done on the car. After explaining and listing off the parts I have and the work I need done, was told that they couldn't give me a proper estimate and offered me a guess of how much it'd be instead. I told them that a guess was better than nothing. Then they proceeded to ask me why I was trying to fix up and old car and when I told them that it was a complex situation where I am trying to repair the car to be sold but the title isn't mine yet so I can't sell the car quite yet, I was told that I should go see a doctor and get some prozac? Like seriously? Unable to give me a proper estimate or quote on how much it'd be for the parts, instead I got unnecessary comments and attitude. Wouldn't recommend going to a shop that can't even give a proper quote for parts and instead tell their customers that they should be medicated.
-
September 2021 by Micah Morgan
Superb. I wish I would have gone here before. John was great and super helpful.I went in with a 2018 Ram today. I had what I expected was a small problem with my ventilation, but I had a big issue fixing it. John was trustworthy and knowledgeable. He earned my trust and future business. Thanks John.
-
July 2021 by Amy Z.
Family run business with honest and friendly customer service. Overall very happy with costs and turn around time on vehicles.
-
June 2021 by James E.
I came here to get my thermostat and A/C compressor replaced.The day after the work was completed, my car overheated. It had never overheated before. I checked the engine and radiator hose was disconnected. The plastic hose clamp had broken when John moved the hose to replace the thermostat and caused the coolant to drain and the water pump to burn out.I called Eiler Tire & Brake and John agreed have my vehicle towed to his shop at his shop. I dropped my keys off the next day and he then changed his mind and said he would pay half. I came back later that afternoon and he then led me outside to look at my car. I calmly asked if we could discuss this inside because I had a feeling where this was going and wanted the other customers to hear what was being said in case I was right. He ignored me and kept walking.John said I had not been honest with him regarding my vehicle and that it was an old car and had 200,000 miles on it. He then accused me of trying to scam him. I repeatedly asked him what he felt had been lied about or how I was trying to scam him. He would not answer and became increasingly aggressive. (a specific answer would have ended the argument right then and in his favor but nope no answer no matter how many time i asked him. be careful with mechanics who won't tell or show you what's broken.) He then called me a scammer and yelled at me to leave. Check the reviews on Yelp. There is a review from a girl who felt like she was being taken advantage of and had her dad call to figure it out. When the dad pressed John for specifics, he started getting aggressive, refused to tell either of them what part was actually needed and then shut the conversation down by stating that he refuses to do business with them. This is the same tactic he used with me today. There are more reviews like this, but they might be listed under Sun Valley Auto (that's the name on my invoice, not Eiler) I'm filing a complaint with the Bureau of Automotive Repair next. There are better mechanics in Ramona. Go to Charlie's Garage instead.(I just needed the temperature gauge and A/C working. A professional mechanic would have diagnosed any potential problems with the cooling system or related parts after the initial work was finished and discussed them with me during my first visit. I'm not a scammer, John. I'm just a customer who was paying you for service that you didn't provide or apparently didn't bother with any post-work quality checks for damaged or missing parts either. Since that's the service you agreed to provide, I'm still at a loss for how that makes me a scammer. And then when you asked me to leave: that was my plan already, dude. I'm not interested in scamming someone just to get my f--king thermostat replaced or having you install a new water pump that you broke in the first place. Not sure how dishonest you actually are, your neighbor seems to like you; but checking other reviews makes it obvious that this isn't the first time you've treated a customer like this. Get f--ked.)
-
March 2021 by M A.
Wonderful personal service. Expert repairs.
-
March 2021 by shaun armour
Fair prices, excellent work. I recently had them go over a Dodge Ram 2500 diesel truck I bought in Louisiana.They went over it thoroughly and thankfully only a few minor things needed attention.These guys are affordable and do good work. Give them a try!
-
January 2021 by Christian P.
Absolutely the worst. I went here because he had positive reviews and I wanted to support a local business. Big Mistake! The owner said he had been doing body work since he was a teenager, ( he is now in his 70's). When I brought my new truck to him with a dent caused by a transportation company, I specifically told him I am very particular with my vehicles and I want it done perfect. He smiled at me and said no problem, I have been doing this for a very long time. He also gave me a price of $1200.00 which I thought was very fair. I came back on the day he said to pick it up and it wasn't ready. I then came back the next day, jumped up into the truck bed and said to him that the work was unacceptable. It had fish eyes, overspray and the dent was still present, even with the work done. He just looked at me, handed me the keys and said, "I spent enough time on this truck, it took me three hours to wash it". Must have been the washing part that got to him! I explained to him that I came to him because he was supposed to be a professional and that its not a money issue, I just want it right. He said, "no thanks" and walked away. Maybe people have lost their minds due to Covid or maybe he thinks there is just so much business out there it just doesn't matter to have good customer service anymore. Obviously all those years of experience must have been with MAACO or Earl Sheib, because he certainly doesn't have an eye for good bodywork.
-
December 2020 by John G.
Called, left a message to call back. Never heard from them. Found another shop that took care of it.
