AmeriGas Propane provides propane delivery services that are generally acceptable, with some concerns. New customers enjoy lower prices in their first two years, while long-term customers may face higher charges. Delivery sometimes exceeds the estimated 5-day timeframe, requiring schedule adjustments, and communication with customer service can be difficult due to outsourced support. Customers suggest having a way to postpone orders if access is blocked by weather or other factors. Despite these issues, many find the billing and account management straightforward and hassle-free, with propane filled when needed and billed without incident. In emergency situations, AmeriGas has demonstrated quick response times, delivering within 24 hours when others would take much longer. Staff members are often praised for their professionalism, knowledge, and kindness, contributing to positive customer experiences. Overall, AmeriGas is appreciated for reliable service and attentive customer care.
