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March 2024 by Jason
Hidden fees and charges in the backend. On staff Dr's do not handle emergency care visits. Have to wait weeks to schedule.
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March 2024 by Jennifer Rudnick
We have been so please with this Banfield so far! We love the vet. Only downside is they take them in the back for exams which is weird because I would like to be there. Overall o recommend them.
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March 2024 by Angie GALBRAITH
Not all the young girls that work in their know how to really talk to people but I don't know if she's the manager but the more mature lady in there she knows how to deal with their customers she goes out of her way to make sure that everything is took care of I need to find out what her name is and a lot of those other workers could learn a lot from
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December 2023 by Kirsten Rockwood
Took really good care of my girl. They were able to get me a same day appt. Both the vet and tech loved her.
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December 2023 by Black Canary
In my general opinion Banfield Pet Hospital over price $$$ . I post picture Wellness Program so you can know in advance.
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September 2023 by Patricia Shoup
They were nice and got my cats back to me in a very quick turnaround time
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August 2023 by Kay Vee
My aunt had to put down her cat Mimi this afternoon. The vet and techs were so amazing to both of them, giving Mimi lots of love and being so warm and kind to my aunt. She left knowing she had made the right choice and that Mimi had lived the best life a cat could hope for. Thank you guys so much for everything ❤️
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August 2023 by David S Hoover
Good Vet, but Prices for services is To High!!! How much do you have to make on 1 Dog or Cat!!! GZZZZZZ
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February 2023 by Enrique Cruz
Dated pets mart. Fish tanks look sad. Bad lighting in fish area doesnt help.
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January 2023 by Shawna H.
Today was one of the worst days of my life, I had to put my 19 year old cat to rest, I'm 38 so I've literally had that cat half of my life. Today (Saturday) at 2pm is when I made the decision to do so and called 13 veterinary hospitals in Sacramento and each time was told they had no openings so my 14th call was to Banfield which I've never been to before and immediately the girl who answered the phone could tell the urgency and hear the sadness in my voice and she told me to come on in and they could do it. I drive down there and not even to the counter yet the girl stands up when she sees me and stops what she's doing and brings me to a room instead of having me wait in the wait area. Not to long after the doctor comes in and is just so nice and comforting and explains the process to me and then the nurse comes in and is also just so unbelievably nice and listens to me and sympathetic to my situation. I've been to vet offices before and the staff have Just been so cold, like this is just a typical day no big deal. The three employees were just so helpful and nice and I left there feeling better then I expected because they made the process as easy as it could be and I felt my cat was surrounded with loving caring people when he took his last breath. I currently go to rancho pet hospital but 1000000% give this place a try with my other pets next time I need a standard appointment because I would love to make this their new doctors office. I wish I new the names but unfortunately don't remember any of them because I was so upset why I was there but I'm so thankful for each and every one of them for today. Miss you my Sonny boy xoxo
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November 2022 by Judy Milburn
Took my dog to the vet at Banfield had them throw in a nail clipping and they gave my dog a heart attack trying to cut his nails I asked him was it that important to cut his nails to make him have a heart attack they saved them but they gave him a heart attack they could have killed my dog well they did but they brought him back I think I'm going to get a lawyer and sue a heart attack over cutting his nails I told him the money was that important I would have paid him anyway just leaving nails alone so he doesn't have a heart attack Banfield and sunrise citrus heights
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October 2022 by Cathy iriarte
The docs were very friendly and professional. I was very anxious as my cat hadn't been to this pet hospital, but when I picked him up he was very calm and didn't seem stressed at all. They were very informative and I was very pleased with their assessment of my cat. I will certainly reschedule for all my cats needs. I'm happy to refer friends and family to Banfield pet hospital.
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October 2022 by Mark
The fact that Banfield enforces a drop off policy for "COVID" while blatantly disregarding proper masking protocols is absolutely absurd. Hypocrite practice and who is punished? The pets who then wait unattended in a kennel for hours. Use common sense and get with current standards, apply the practice in full or don't but right now it comes off as lazy and abusive to the animals.Edit: Response to Banfield's automated reply - this is my contact information here in this forum. Address the concerns here then for ALL customers.
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October 2022 by Belinda Rianda
I like their annual plans and the Vets. They are so popular that appointments take awhile to get.
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September 2022 by Jasmine Xoyo
Very unsatisfied with service, see picture for review