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December 2023 by WowReally J.
Doing the last minute gift pick up, which can be slightly stressful lol but really love the vibe tonight in this store. Smiling faces and friendly welcome as soon as you walk in the door. The young man in the back folding jeans (sorry I didn't get your name, but the cashier asked if we were helped by anyone and we pointed you out ) was super helpful and we found what we needed right away. The cashier, Isaac, went above and beyond just doing his job well. He literally saved a holiday tradition, that we had been to several stores, trying to track down. #candycane #simplekindness Just a great store with great employees and quality retail. Merry Christmas
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November 2023 by Tim henson
We’ve had great luck here everybody’s been so nice at the store. ordered my wife’s boots online and they showed up with no problem when I just bought a brand new pair of boots..
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November 2023 by Forth Hoyt
They have a great selection of work boots, great service and super friendly employees. If they dont have it they'll find it for you!
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October 2023 by Sarah Hutchison
The WORST customer service I’ve ever experienced! I’ve worked in retail and am a current bartender. I know service. I’m also a really easy going person. BUT this extremely condescending manager Bethany was rude/ irritable when asked simple questions. Additionally, I witnessed her belittle an employee! When I say this little girl (20 year old) is on a power high, I’m not joking. Went in to get my husband boots and bridal gifts. After my interaction with her, I quietly & politely put $400 worth of stuff … back on the shelf. No ma’am, I did not deserve her attitude problem… especially after being kind. Oof good luck to her employees!
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August 2023 by Joel C.
Probably the best place to get quality jeans! The service was pretty good too. Okay, the service was excellent. Courtney, Brie and Bethany were great! Why you may ask? Well, upon entering the store I was greeted and not just a standard greeting but actually engaging conversation! What a nice surprise. I thought I wouldn't find what I was looking for but Bethany with her knowledge of the store inventory sent me in the right direction...AND, the jeans I tried on were on sale and actually exactly what I was looking for. Of course, I followed her advice and picked up a nice shirt to get a discount on my next purchase. I'm looking forward to my next visit and I just might update my review.
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July 2023 by Diana Coronel
I am not one that writes review but I am so disappointed I have to. I come into the store I was greeted. In the 15 minutes I was inside not one of the 3 women I saw fixing clothing asked if I needed assistance. They all look so busy just fixing stuff and working in the front. A gentleman I saw coming from the back which I presume was the manager or another employee almost tripped over me walking to the front and not one word. I left and I don’t even think anyone noticed. I have visited many BootBarn stores throughout Northern California. This stores customer service has to be the worst I have experienced.
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July 2023 by Alexandra Elliott
Great location, Katrina was so helpful, I forgot to mention her in the store but she went above and beyond. Found some great items and a nice shirt for my man for Father's day
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June 2023 by Sherry
Cute western clothes and variety of boots for the whole family, but very expensive. Disappointed there was no Memorial Day sales. Miss the house decor the stores used to carry and the selection of purses.
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May 2023 by Cierra White
I'm new to the country scene, so I wanted to check this place out. There's a little bit of everything: boots, hats, shorts, pants, tees, belts, belt buckles... Just everything you need. The quality for all the items was amazing, and I love that there's so many different colored cowboy boots. Derrick was really helpful and all the staff were friendly. I'm definitely coming back to update my wardrobe.
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May 2023 by JimmyS.
Extremely friendly staff, large selection, good deals. Manager was awesome. 5/3/23 'bout noonish, Rancho Cordova.
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April 2023 by Ronda B.
This is a really nice store. So clean and new looking inside. Lots of clothing, boots and accessories for men and women. If you're into country or the style of the hit show Yellowstone this is your store.
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March 2023 by Jose Bueno
The staff were super nice, and they have a lot of stuff there, but for a guy like me looking for 13 wide boots, it's slim pickings. More so because I'm looking for western style safety boots. Oh, and they have a military discount!
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February 2023 by Hartley P.
Got helped by a girl named Sarah and she was absolutely wonderful and helped me find exactly what u wanted. I struggle to find stuff that works for me and she was a huge help. Definitely recommend boot barn
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February 2023 by Kathryn S.
To say my experiences at this BootBarn have been less than satisfactory would truly be an understatement.My grandson and I shopped at this location Christmas of '22 and spent over $600. Two $80 western dress shirts ($160) had to be returned due to holes through the back of the shirts caused by wrongly placed security tags. One of which shirts was ordered (same shirt and size) from a sister store and STILL had the security tags in the same exact spots. Creating holes. The return process for those shirts were quite smoothe, to say. They had a belt for $39 and put a tag of $45 right over it but both prices still showing, and almost didnt honor the lower price. At that store visit they also tried selling me a pair of Moonshine Spirit boots with deep visible scratches on only one boot and tried telling me it was distress. Hahaha. As if solid colored boots aren't supposed to look similar. As well as a shirt I got off of the Clearance rack and they tried to get me to pay full price. As if. One of the managers there Kevin, had told us both in front of other customers that since we bought these item for Christmas, that he would make an exception to the pair of (Cody James Jeans size 29x34 for $55) on an exchange or a return if the jeans happened to shrink or not fit correctly into January and February after wear and wash, since they are preshunk. Which he stated they normally DO NOT do, due to their companies policies. But at that, he gave his word that he would do so.After purchasing the other few items that we were satisfied with we returned home. Fast forwarding from the week before Christmas of 2022 to now Feb. 20th 2023. The jeans have been washed once and hang dried just last week. Today they do not fit the same and after measurement they have shrunk in length from a 34in inseam to a pull of a 33in inseam. Which I was told would not shrink. I called and spoke with the manager Kevin (mentioned earlier) to inform him that what he, my grandson and myself had spoke about upon buying the jeans had u fortunately happened. He remembered exactly who we were. After explaining, he got a little rude and stated that he never said such a thing and they wouldn't accept a return of any kind since they were worn and washed. (complete opposite of what he gave his word on.) After Kevin repeating himself a few times he then said he would no longer deal with us and is going to hang up the phone. We asked if he was going back on his word or follow through which he again said he would not deal with us any longer and is hanging up the phone. Of course I didn't let him get that click in before I let him know how much of a liar and a fat mouth he is. Beware of this bootbarn, the manager who runs it is a fake and a fraud.If I could give a negative review based on this Manager and another employee than my starred review would be -5. Sarah and Derrick are not included. These two employees are the best.
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February 2023 by Bob R.
I like Boot Barn stores. Prices are high but that's anywhere for western wear. Great customer service and decent inventory.
