Carpets Plus offers a comprehensive flooring solution with a strong emphasis on customer service and quality. They provide high-quality samples directly to homes or offices, using advanced visualization tools to help customers make informed choices. Carpets Plus stocks flooring in bulk, ensuring competitive pricing and a guarantee to beat any competitor's prices. Customers have praised the business for its excellent customer service. Staff members, including Zach and Gustavo, are noted for their availability, communication, and patience throughout the process, from estimates to installation. They are proactive in addressing issues, as demonstrated when they quickly removed flooring to prevent water damage and returned to reinstall it once repairs were completed. The installation process is described as seamless and professional, with installers who are efficient, detail-oriented, and respectful of the customer's space. They ensure that every aspect of the installation is perfect, from cleaning the area to meticulous finishing touches, leaving homes spotless. Overall, Carpets Plus is recognized for providing great value, high-quality products, and outstanding customer experiences. Many customers express their intent to recommend the business to friends and family, highlighting its commitment to customer satisfaction and craftsmanship.
I had vinyl flooring installed in the kitchen, laundry room and 2 bathrooms. I recommend this company over others. The entire process was great. No problems. Very professional.
February 2025
Everything went so well with the installation of our carpet. The installers were so good and cleaned up so well by vacuuming when done and sweeping after they took the old carpet out. I will definitely recommend to friends!
February 2025
The customer service here is above and beyond. I am not a CA resident and was unable to find a particular kind of flooring in my own city. Desperate, I called these guys and Gustavo helped me when nobody else at other stores nearby would. I can't say enough how thankful I am. I wish there was a store like this near me.
