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February 2024 by Oleg K
Great customer service!
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January 2024 by Suzi A
Got rental car through my insurance agency when car in for repairs. Received prompt communication (phone call and email) and they offered to deliver car to the repair center. When my car was ready for pick up Shyla (not sure of spelling, sorry) met me at the repair shop to collect my car and we did all the necessary closing details there. Extremely convenient as I did not have anyone to help me with logistics of managing two cars. I would use them again.
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January 2024 by Charles Southwick
Great staff, Fast Service, and a ride back after dropping off the rental was exactly what I needed to help me get where I was going. I will rent with this enterprise location again.
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January 2024 by Oktabero Sembiring
Everyone was very helpful and friendly.Didn't have to wait long.Thank you.
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January 2024 by Nicole Kelly
Due to an accident, I rented a car recently and the customer service was great. Makayla helped get me set up, but I had issues with the first car. Trent upgraded me to a nicer vehicle. I was very happy with the vehicle and everyone was helpful. Nicole was very festive and kind when I returned the car. Made the process after being in an accident much easier. Thank you.
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January 2024 by Tonya Lynn
Nicole was great from pick up to drop off sweet, patient & excellent customer service. She made it easy and quick! The car was great with no issues. 10/10 for both!
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December 2023 by Judi G
Great location, all of the employees are friendly, amazing customer service from each & every employee .! Nicole made our trip to San Jose so much more comfortable by upgrading our rental to a larger vehicle when she heard about our passengers special needs, Nicole made this happen on an extremely busy late Friday afternoon, I’m so thankful she did.! Shila was so helpful on the phone rearranging my rental time & she came out to the lot to introduce herself when she heard I was there. I will definitely be renting from Enterprise on Citrus road again..! Thank you all for making a huge difference in our trip..!
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December 2023 by Tyra Houston
I had recently totaled my car and luckily my insurance was able to help cover some of the costs for renting a car from enterprise. When I first got contacted by enterprise over the phone they were very friendly but then the next two times I spoke with them they changed the price and were very rude. I arrived for my appointment 4 minutes early and there was no other guests inside. The man that was helping me raised the price up $100 and made a joke about my car being totaled and mentioned trading it in for one of their cars since they now sell cars. It took him over 30 minutes to pull a car up. He wasn't working on any paperwork he was just talking to coworkers while I waited. I never received a receipt for my rental and when I contacted them they responded almost a day later right before closing and said they would send it to my email, but they sent it to the wrong email address and I still haven't received a receipt 3 days later. The customer service was terrible and they had the audacity to try to sell me one of their cars after all of this.
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November 2023 by karam alani
The experience was fantastic from start to finish. I managed to secure a car without prior reservations at 4:45 PM, just 15 minutes before their 5:00 PM closing time. They provided me with the exact car I was seeking. The drop-off process was swift, and I even received a ride back to the shop where my car was parked. I highly recommend them, giving them a perfect 5/5 rating.
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November 2023 by Justine Cabanilla
I rent from this location frequently and they always try to be fast and efficient as possible. Cars are always super clean and appreciate the quick tutorial of buttons and features.
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November 2023 by Carbon6 Universe
They are always reliable and they pick me up from the car place and they came and got the car. The car rental was very clean. I recommend Enterprise over any other car rental.
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October 2023 by Greg Butler
The options for vehicles and the professionalism of the personnel at the Rancho Cordova Enterprise is phenomenal. If you want the very best service ever, ask for Sarah. She is truly customer focused beyond all measures. Best location ever.
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September 2023 by Grant Walker
I am very pleased with my customer experience at the Rancho Cordova Enterprise, the folks there have all been pleasant to deal with and professional. I would definitely rent a car from this Enterprise location again in the future.
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September 2023 by M D
McKayla went above and beyond! I was on a business trip in the Sacramento area. My regular rent a car company over booked and could not provide me with a vehicle. I took an uber to her location and explained I need to be at a clients office ASAP, along with several other applicants over the next 2 days. She took it upon her self to expedite the process and get me on my way! She showed personal service and commitment to the customer.When returning the vehicle the next day, Fernando, made the drop off process seamless
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September 2023 by sri ram
Worst customer service . I rented a bmw x5 from this branch . The guy who gave me never disclosed full information about the various options for coverage/insurance and made me believe that taking insurance from enterprise was the only option . I wasted an extra 300$ even though my insurance had full coverage .He never for once enquired about anything else. On top of that when I called them back, the same guy who gave me the car answered and spoke in such an apathetic manner/rude manner with no concern . Employees like him tarnish the image of the company and make us not to visit enterprise again . Being a plus member I am extremely upset by the way he behaved . The gentleman was the worst customer service agent from all rental car agencies I have visited
