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February 2024 by Nardenio Betiong
Best place to have your car service at Firestone Auto care. All technicians are certified and very knowledgeable to take care your vehicles.
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January 2024 by Ryan Kealy
Went in for an oil change and I was only there for about 20-25 mins. Pretty fast. Thanks Firestone.
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January 2024 by jayme fields
Staff is amazing and ensuresmy safety every visit.
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January 2024 by Joshua Cosico
Really awful service and customer service here. They are not solutions-oriented at all and find every reason to not do the helpful and consultative thing. Don’t come here if you want helpful techs.
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January 2024 by Norman Guy
Firestone is good for tires but they lie about stuff that not wrong with your car they wanted about 3,000 dollars to work on my car i brought it home and picked the parts on my car for $350 dollars and my car runs great
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January 2024 by Chris heckler
Not too happy with these guys today. Currently renting a car which at a blowout on the freeway. Had my rep call amd confirm they had my tire before coming here.Come here to find out that they evidently don't have the tire in stock and effectively tell me it's too much work to get that tire size in.Thankfully the Big O down the way is willing to put in the work to get it in shop within the hour. Recommend skipping this place as it doesn't seem to be sympathetic towards it'd customers.
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December 2023 by Raider Leo (Raiderleo)
Went to do a credit card transaction with store manager Johnny, while I was there I also had the tires on my new vehicle inspected, employee Phong was very nice, helpful and professional! He explained the condition of my tires and the proper air pressure! I was in and out super fast and this is my second time in this particular store. I can say with all confidence that, I will be returning for all my services and purchases from Firestone at this particular store where they are very professional and knowledgeable about proper car maintenance and of course tires! I highly recommend to all to come here for your automotive service needs!
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December 2023 by Twyler Jenkins
FIRESTONE HAD SO MANY MISTAKES DEALING WITH MY VEHICLE BUT I GAVE THEM ANOTHER CHANCE.THIS YEAR DECEMBER 11, 2023, I HAD SOME ISSUES SO I CALLED AAA TO TOW MY VEHICLE TO 10407 FOLSOM BOULEVARD, RANCHO CORDOVA CALIFORNIA 95670 FIRESTONE ASSURED ME THAT EVERYTHING WAS DONE AND COMPLETE, THAT WAS A LIE! MY RADIATOR WAS FLUSHED BUT THERE WAS NO COOLANT! IN THE RADIATOR! AND THE RESERVOIR! I'M A SENIOR CITIZEN AND I PAYED $1,544.35! THEY COULD HAVE BLOWN MY ENGINE! CALLED JOHN THE MANAGER AND REPORTED WHAT THE ISSUE WAS AND HE BLEW ME OFF WITH TOTAL DISRESPECT, LIKE I WAS NOTHING! THEREAFTER JOHN THE MANAGER SAYS THAT I CAN'T HELP YOU TODAY WHICH WAS A SUNDAY, SAYS NO ONE IS HERE @ THE SHOP, AGAIN, HE LIES AGAIN! I'VE NEVER BEEN TALKED TO LIKE THAT IN MY LIFE! THE WAY JOHN TREATED ME. HE REALLY SHOWED ME THE REAL HIM. I WILL NEVER IN LIFE GO BACK TO THAT PARTICULAR ESTABLISHMENT EVER!!!! NO WAY! THEY TREAT WOMEN LIKE WE'RE SPINELESS! FIRESTONE WILL NEVER GET ANYMORE OF MY MONEY EVER! I THOUGHT JOHN BEING THE MANAGER WOULD RESOLVE THE SITUATION PROMPTLY BUT HE DID NOTHING BUT RAISE HIS VOICE & I FELT LIKE I WAS UNDER ATTACK! YOU WORK IN AN ENVIRONMENT WHERE PEOPLE COME & GO BUT TO TREAT ME WITH TOTAL DISRESPECT, WAS NOT PROFESSIONAL @ ALL! HE TALKED TO ME LIKE I THE CUSTOMER WAS WRONG FOR TELLING JOHN THE ISSUE WITH MY VEHICLE, SO SAD? YOU WOULD THINK ESPECIALLY WHEN YOU DIDN'T PUT COOLANT IN MY RESERVOIR & RADIATOR, YOU WOULD SAY, OH I'M SO SORRY THAT THIS HAPPENED TO YOU BUT I DIDN'T EVEN GET AN APOLOGY FROM JOHN THE MANAGER @ FIRESTONE. I PAID CASH MONEY IN FULL. I THOUGHT HE JOHN WAS A NICE INDIVIDUAL BUT HE REALLY FOOLED ME? I'M NOT HAPPY HOW ALL OF THIS TURNED OUT. HE NEEDS TO BE REPLACED. I MAY NOT KNOW A LOT OF MAINTENANCE ON MY VEHICLE BUT I DO KNOW WHEN YOU FLUSH A RADIATOR, YOU MUST PUT COOLANT IN THE RADIATOR OR IF YOU DON'T, YOUR ENGINE WILL BLOW.
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December 2023 by Ms C Swanson
Very helpful and friendly. Wasn't pushy when I refused upsells. Prices for 2 tires were comparable to other businesses. Had a blowout on one tire and replaced two so they would be same wear. It was an emergency and I was out the door in about an hour. Also being open at 7am was extremely helpful. I will be going back and wd recommend this business to anyone who needs this type of quick service. 3 thumbs up ? ???
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December 2023 by tony G
The employees were nice enough however, it took three hours for an oil change once they got it on the rack. The synthetic oil change was an outrageous $125 after a $15 coupon. You can get the exact same oil change at Walmart for $60, and it’s usually done in 30 minutes.
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December 2023 by R C
Customer service is a joke especially that bald tall guy. I schedule a time we i got there got me a 2 hour backed up time and to make it worst the service i placed wasnt even what i schedule my car for. Guy seemed irritated and bad responses so i was ✌️ lost a customer to jiffy lube
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November 2023 by John Kraintz
Returned yesterday for an oil change and was denied because my truck was too large, an f-150 extra cab with a long bed a regular work truck. I have had an oil change done on this exact vehicle just a few months ago and brought a co worker to have the oil changed on his truck just a few weeks ago as well. I will be going somewhere else from now on.
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October 2023 by Scott Serface
Everytime I try to get my vehicle serviced here they are rude and tell me the wait is too long. When I try to make an appointment they say just drop my car off and let them have it all day. Who can leave their car all day? I am willing to wait a couple hours for the work to get done. The service writers up front just don't want to deal with the paperwork. A DM needs to put pressure on this team. My company has a fleet contract with them. Jiffy Lube never gives me hassle.
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October 2023 by David L
Not your neighborhood store, had a tire I needed patched. They refused and offered $125 dollar new tire. Asked about changing spare and they refused with some garbage about we don't do that. Took my business down the road and got my tire patched for $20 in about 30 minutes. I wouldn't buy tires here if I had to.Services: Tires
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October 2023 by Seung Hee Hyun
Went there for broken light bulbs. The Advisor Johnny took a look and found the connection was loose and fixed it for free. He also adjusted the tire pressure complimentarily.
