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January 2024 by Andra Nette
Bought an iPhone 11 phone from here bought a case and screen protectors . My kid dropped it at school cracked the screen. Went back here to get screen replaced. Was told it was a lifetime warrenty as long as screen was cracked or damaged. The new screen went black and has lines through it. But they won’t fix it for free trying to say it’s a crack on the inside. Really disappointing how they treat regular customers. I feel they’re trying to find loopholes to not fix the screen again… super disappointed will go somewhere else for phone needs
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January 2024 by Shirley M. J.
12/21/2023: OOOOOoof~My iPhone screen cracked~I must visit First Response Phone Repair!!!! Customer Service Support, Joanna stated it will take an hour and an half replacing screen; however, to my surprised, utter delight, the iPhone screen was replaced in 45-minutes! WOW!!!! In addition, I purchased a privacy screen and an Otterbox protecting my iPhone; I do like the Otterbox but, the privacy screen is difficult using a computer screen stylus and doesn't allow using the Face ID Recognition. Oh, well . . . Regardless, I'll return should I need a cellphone repaired or need cellphone accessories.
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November 2023 by Tiffany Brown
I have been coming to the place for about 5 years now and they are amazing. I have bought 4 phones from them and YES! I would recommend them.
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November 2023 by Jennifer Cotton
Spoke to First Response on Monday morning and my IPad was repaired the next afternoon. Charged what was quoted. Great to know I have a neighborhood shop for my product repairs. Fast and professional.
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November 2023 by Kim Hughes
Great service and good communication with these folks. I have a pretty old phone but they have it looking and working like new again! Finding the part took a while but otherwise it was a good process.
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October 2023 by Izahia G.
I'd give this shitty place 0 stars if I could , I've got my last 3 phones from here and they've literally had all the same problems. Till this day I find something new about this shitty ass phone . I can't even listen to music in my car or ear buds . I have to watch YouTube on the small screen cause the sound distorts when I use full screen . I'm tired off spending hundreds on a device that doesn't work properly. I replied with my number on the last comment so that they could look into my account like was told . But still haven't received a response . I've came to fix devices multiple times and yet nothing has been fixed correct . My sister had the same problems she went to get her computer screen fixed and they sent her home with it uncharged and when she got home the screen was still broke . How the hell do you fix something an not even check if the device a silly works after . Literally bought the new phone cause the last Piece of shit they sold me didn't play music out of speakers and head phones either . I literally spent more money with these people cause they couldn't fix the last phone correct . Sent me home multiple times with the same problem. Now even with the new phone I'm having the literal same problems . Can't even enjoy music on my ride homes . Can only listen to music out of one side of head phone and both sides work fine with any other device . Same with the car speaker . And it sounds like shit.
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September 2023 by Vadim Litviniuc
My experience was really good!!! I’m from out out town and came here to fix my screen,I was on my way to the airport and they fixed it under 30 mins on a iPhone 11. this was the lowest quote I got. PS THE BUFF GUY IN THE BACK IS AMAZING
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September 2023 by Bill VanDyck
I shopped around on price and ratings and selected these guys. They were great at explaining the options to fix my phone. They delivered as promised on time and price, thank you!
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September 2023 by Be Thao
I had to take my son's (GooglePixel 6) phone in for repair since he cracked the screen and it didn't power on anymore. I walked in and was surprised at the size of their North Highland location. The staff were friendly and this place offered a life time warranty on their repairs. Their prices are competitive with other places but the thing that made me choose this place was their customer service. They were quick to repair my son's phone and they kept me in the loop of what was happening. I would highly recommend this place if you need to get your phone repaired. They have two convenient locations. One in Rancho Cordova and in North Highlands. Give them a call or stop in and get your phone fixed. You won't be disappointed.
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September 2023 by Oh Fishing My First Love
Great customer service and knowledgeable. In 2022, we took a Samsung A51 to this place and their knowledgeable technician fixed it. We forgot what it was for, but a few months later it went out again, and they fixed it again for free and did not charge us a bunch of nonsense fees. I highly recommended
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August 2023 by Valentina A.
I had called about getting an IPad Pro 12.9 fixed., knowing that it was an older model I wasn't sure if it was going to get fixed. The person who fixed my 2nd generation iPad did an amazing job, it looks brand new and works just fine. I didn't know there were a bunch of issues to it and didn't expect to take longer than usual to fix., the amount of times we communicated we were always given an answer professionally. Price wise, it's decent. Honestly around the price it should be so no complaint about that. Battery wise when my husband checked it was at full with a temporary screen protector. Overall we are extremely happy that we left the iPad in the care of this business!
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August 2023 by James Brodski
I brought a phone in to get a cracked screen replaced. They replaced the screen with a new one, but never turned on the phone.When I turned on the phone, there was a large black smudge on the top. Next time, please turn on the phone to test that it works.Otherwise, they repaired the phone again for free and it looked absolutely amazing!!
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August 2023 by R. B.
Went here and got an affordable battery replacement for my phone. They said it would take an hour to replace, but they were way faster than that. I waited only about 30 mins at most. Will definitely go back in the future.
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August 2023 by Reyna Maria B.
Went here and got an affordable battery replacement for my phone. They said it would take an hour to replace, but they were way faster than that. I waited only about 30 mins at most. Will definitely go back in the future.
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July 2023 by Nee Nee
Best customer service. The phone are amazing and ready to use. They have many different options for their products. Paying for phones from a mobile carrier store is such a hassle. I am a reoccurring customer. Lol Dont just take my word for it. Stop by the Rancho Cordova area. Won't regret it. Pinky promise.?
