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November 2023 by Nam T.
Bad costumer service from the manager's name is Mary and her employees. She should take the class how to treat the customer.
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October 2023 by Sou L.
Service was terrible! I needed assistance getting a heavy vase down from the shelf. I asked the cashier and he wanted to know the aisle #. I told him It's the first aisle where all the outdoor pottery are located. He wasn't helpful at all and kept demanding to know the specific aisle #. He told me he would page one of the lot attendants to assist. I waited for awhile and no one showed up. I flagged down one of the fork lift drivers to assist. He was kind enough to stop what he was doing to assist me despite the older gentleman telling me to wait since they were busy moving a pallet of bricks. The fork lift driver knew that their project would take awhile so he offered to stop and helped me. I don't know his name as he wasn't wearing an apron or had on a name tag. I'm grateful that he was the ONLY ONE willing to assist. All the other employees just turn their back and pretended to be busy.
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September 2023 by Perry H.
Customer service is horrible. I waited 30 minutes for some help in the lumber department and finally walked out. The person at the register called four times for help
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July 2023 by Ricardo A.
Overall great experience, workers were nice and helpful. Could always count on Home Depot for house projects.
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July 2023 by Kimberly S.
I called today @ around 4:10pm to ask about my refund for the carpet cleaner that i rented yesterday. This lady on the phone was so rude and was not giving me a chance to explain how the carpet cleaner wasn't working right. Then she hang up the phone after telling me it will take 3-5 days. Wow i was never treated this way before and am very disappointed. Not going back to this place!!! i would rate this -0star if i have the option!!
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June 2023 by Karen C.
Need some filters and like the ones HD carries. Decided to go down the plumbing aisle to check out toilets as was having issues with current one running till you jiggled the handle. HD has a nice selection of reasonably priced toilets in assorted heights. I seen a HD employee who was very helpful in getting a flat cart & loading the heavy box on it for me. At the checkout (self service) the young woman there had already called for someone to help me out to my car & load it for me before I could even ask for help. The young man who loaded my car was also very nice. This is really great service. Really like this HD because of the helpful and friendly staff.
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April 2023 by Karen N.
Pretty empty store. Customer service desk was horrible. Nobody was there at first, then one person came to help 5 people. Garden sections--both inside and out--were amazing! Full and healthy looking plants. Something new for HD for sure! Got misdirected by an employee while looking for keys to be made. Prices were outstanding!!
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February 2023 by Knkush Movsisyan
Good market
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January 2023 by Iyanna J.
I had a pretty big job. I needed to assist my brother with his moving. He had a ton of cardboard boxes In his storage and he needed me to place this in the large plastic totes to protect his belongings from water damage. Initially, I felt anxious about having to grab the boxes on my own and transport into my car. Luckily I had assistance from their assigned loaders. I had to make several trips and they were all very kind. I had to make four trips back and forth from Home Depot to my brothers storage unit. Everyone I encountered was friendly and helpful. The bathroom was cleaner than expected and everything seemed organize at this location. Only issue I had was getting through to someone on the phone because I needed to see they recycled cardboard here. I could not get through so I had to drive out here to ask to only find out they didn't recycle here. I ended up finding a place to recycle cardboard in Roseville which is 24 hours
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January 2023 by Cathy S.
Appliances are good except for the delivery service and set up they use.There delivery people are sloppy and in a big hurry once they get the Appliances and don't set up the correct way .third party delivery services just doesn't cut it
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January 2023 by claude e.
Third time ordering an appliance and scheduling delivery. There 3rd party vendors are complete trash. They don't deliver on time and that's assuming they even arrive. They lie about delivery times and even attempting the delivery. Third time they have no showed or damaged my house and the appliance. GARBAGE
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December 2022 by Ben D.
This Home Depot is the worst!!! Customer service is horrible!!! I order something online, go up there when my order was "ready" but when I get there I wait almost two hours!!!! They could not find the order. They ask me to come back. So four days later I call to see if they find my order yet and I had two separate employees hang up on me!!! This behavior is unacceptable from a business, this team need to be fired or taught some manners, but hey mayst have been raised in a barn. I could not believe the way I was treated at this location. Home Depot is usually a stellar place to buy my home good but I guess they just made sure it won't be in the future. I wish I could tell you the rude young ladies names because when I asked for it she hung up on me, then "Josh" as he called himself also hung up on me when I called back and ask who she was and why she was so dam rude. There team has zero manners or respect, if this was my store I would have fired them with those attitudes
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November 2022 by Alma C.
I'm so disappointed with Home Depot, I'm currently remodeling my kitchen and ordered paint, I was mistakenly given the wrong can paint off the counter , and didn't realize until a few days later when the painters opened up the can, My daughter in law graciously agreed to go on my behalf.. if I only knew the treatment she was going to receive I would have gone myself. The associate at in the paint department, did not want to switch out the paint, treated her like she was trying to steal! (keep in mind I gave her the receipt) My daughter in law asked to speak to the manager and was told no, and if she wanted to talk to the manger to go up to front desk/service. My daughter in law asked again to call the manger.. and asked if she had trouble walking! as a matter of fact she does! she is a disabled veteran! she finally made her way to the front desk to just be berated even more! They ended up giving her the correct can of paint (after she was just about in tears! ) shame on you, I understand there is a shortage of workers, but to hire people who can't even treat a person with human decency.. I hope that $40 can was worth the loyalty of a customer.. Shame on you Home Depot of Rancho Cordova!
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September 2022 by Brooke W.
Mike from electrical was super helpful today! Thanks buddy! Made my job a lot easier.
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September 2022 by Jody W.
This place horrible has a horrible service. If there was 0 stars I would not hesitate to leave one. Men I wouldn't be back here anymore.....forget this place