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March 2024 by Jen L.
they can be less particular about what they will take , it depends on their mood . perfectly nice mirror ... wouldn't take . perfectly nice matted frames " italian vintage" wouldn't take . hhmmm.
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March 2024 by Katelyn A.
I was appalled at the attitudes of the staff at this location. I went to donate a rocking chair in very good condition along with a footstool and a few bags of miscellaneous items that were all brand new, still in the packaging, with prices on them. The collection person, Jamal, had the most ungrateful attitude I have ever encountered at any donation location in my life. He took one look at my chair and footstool and said "yeah... we're not taking the footstool... but I guess we'll take the chair", with a condescending attitude, eyeing my items up and down as if they were trash. (All because the footstool had 3-4 paint stains that had been professionally cleaned and were barely visible). Mind you, the chair and footstool sat in my own home for months before I decided to donate it due to lack of space, it's not anything I would give to anyone else that was in bad shape. I then asked him if there was a dumpster to throw the footstool away at, since I had no obvious use for it any longer if they were going to only take the chair. He told me I wasn't allowed to use the dumpster for "dumping", and also handed me the lightbulbs back that were in a few of the lamps that I donated and said I had to throw them away at home. I said "let me get this straight, I take my time and gas to drive over here and donate this, and you can't even be courteous enough to let me throw away what you don't want after you've already picked through my stuff? Goodwill makes their money off of donations and people's generosity and you're acting like you're too good to be here". Not one time did any employee say "thank you for your donation" at any time, just acted as if I was a nuisance and like they didn't want to be there. Jamal also laughed in my face and told me he found it "funny" that I was upset. I will never donate to goodwill industries again in my life. I'd rather see my stuff get thrown away in the trash before they get anything of mine again.
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January 2024 by Leah Koehler
Prices are very high for very used shoes, pants are still fairly priced but prices have doubled on alot of stuff making it unaffordable for even poor people
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January 2024 by Elektra Mathews-Novelli
Your typical Goodwill. Book selection was on the smaller side, but had many DVDs and vinyl. Mostly cloths and housewares. Staff makes an effort to decorate which is nice. Staff is also nice. Some new items in addition to used. Bathrooms were clean. I could see parking being not the easiest when busy. Checkout line has taken a long time every time I’ve gone.
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October 2023 by Ivy Williams
I went in to this location looking for a stand and some plant pots. I found the pots and a wooden wine stand. After shopping for an hour I started to head to the checkout. I had plant pots, miscellaneous clothing and a tall wooden stand. As I'm heading to the checkout a worker stops me and tells me I have to take the stand back and put it back on the floor and pay for it when I checkout and then drive around to pickup the piece in the back? And walks off. So now instead of checking out and being on my way, I started talking the clothes off the top of the stand to hang on the cart, so I can get the stand off, she walks back around and tells me I can set the stand right around the area where I was standing. I told her, not meanly or rudely that I wasnt going to go through all of those checkout changes for the stand and that I was moving the clothes so I could set it down on the floor. She walks away and says whatever. Huh? Really? I was not mad, hostile, or anything, I just simply stated, I wasn't going to go through all that, I mean, I go to the register and purchase my items, I go to car load items, then I have to drive around, to the back to wait on someone to load a light piece of furniture? I could see if it was a heavy item that needed to go in a truck? I go to different goodwills all the time, I never had to purchase and pick up in back unless it was heavy. With all that being said, again, I wasn't rude when I said it, I wasn't mad, I just took it as a sign to not get it and save a few bucks. When I heard her say whatever, I saved a lot by leaving. I don't need anyone's negativity in my life. I left it all in the store. Treat people the way you want to be treated.
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September 2023 by Amanda M.
Understandably so the employees here aren't my biggest fans but I can be held accountable for my actions and I no longer blame them for watching me like a hawk or making comments .. I could only imagine the asshole I presented on whichever day.... It's nice to be able to remember things instead of having to try and think why is everyone looking at me ? Sorry Goodwill!
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August 2023 by Nancy hayes
While in the Rancho Cordova Goodwill store on a crowded Saturday morning, my wallet apparently dropped out of my unzipped purse. I retraced my route from that morning and when I got to the store, there were many, many people in line to purchase the items they had discovered. I waited in a very long line while 2 employees worked to get everyone thru the line quickly, efficiently, and cheerfully. When I explained my problem, they contacted Carrie, who was able to return my wallet. Carrie and the other 2 ladies provided excellent customer service and I found some unique items I needed for a project!
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May 2023 by Catherine Carl
Found two packs of crayons colored pencils. A 12 pack for 1.99 and a 24 pack for .99. I asked the cashier why and she rolled her eyes and said it’s because they’re different. I tried explaining that the cheaper one has double the amount and they don’t even charge $2 for a 12 pack new in store! Cashier was wildly rude. I understand cashiers don’t set the price, but there’s no need to react that way to a customer. Hilarious how people take customer service jobs while simultaneously hating people and suck at customer service. ?
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May 2023 by Deborah Dutcher
They seem a bit overwhelmed at times. But they are always nice, if you are.
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May 2023 by Snow
I normally come here for pants for myself and my husband and the prices are great compared to department stores, and I was last there Sunday doing some looking around and the new employee Jenea was so helpful and such a nice colorful lady. I wish other stores would have such great staff. She was friendly and helpful and definitely gave me a reasion to continue to come back. Thank you ?
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April 2023 by Randy Kohl
Why is there a big Express Drop Off sign right off Coloma Blvd., yet the guy taking the donations tells me that is the exit. However, he has orange cones up, blocking the way so no one was exiting that way. He said there is an exit sign,, but when I found it, as I backed all the way out,, it was a 5 x 8 inch sign. Would the manager of this location please do something to rectify this problem? Thank you.
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February 2023 by Star Q.
My partner and I acquired some food from a food bank but we're unable to locate any supplies for cooking at the park fire pit. We live in our car and.have very limited funds with medical bills,.and a failing small vehicle which we live in. We've gotten a set of free clothes from a couple Goodwill locations in the past as some locations still offer these free of charge to homeless individuals. Now we've not eaten in days and I myself am diabetic. My partner asked quietly to not draw a scene, and pulled the manager aside to see if we could possibly get blessed with a free fire safe pot and maybe ? A spatula or spoon. The manager possibly named Brian * (I'm almost certain) said no..we are a retail store and said to call 211. It's the lack of empathy from humanity and especially at least a former non profit whos.entire.mission was to help out the less fortunate (GoodWILL ) . We have bought from there often I grew up.right around the corner. Please , companies ,. organizations.etc.. especially with humanitarian goals : if you intend to work for helping people and your heart isn't in it, please don't work here. Please don't spread anymore misery in these rough times. Pay it.forward, and karma is real- all on it's own. What you put out into.the world.always has a.way of coming back to you.
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February 2023 by Tristan Alexander
Excellent service, I was helped by a really nice employee named Jenae. The best customer service I have ever received.
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January 2023 by Nancy M.
Horrible attitude about donations. I live very near but have finally decided never to go again. It's not just that they won't accept perfectly decent used items, but the attitude of the donation workers has been extremely hostile...I never argue about what I am trying to donate so the attitude is unfathomable.
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January 2023 by Maverick916
So I pull up to donate 4 bags of items to the donation express area out back. There's no sign to indicate which way is the entrance, so I just pull in the way I am able to at first. Some guy with long hair and a hipster moustache comes out to tell me I need to pull my car out and face the other direction before he will accept the donations. He says there's a sign to say I came in through the exit.I look that way and the sign had been blown down so I wouldn't have seen it. I ask if I can just drop the stuff off and go, he says no, I could be inconveniencing others who pulled in the other way. There's no other cars around.So I pull around and come in the right way and moustache guy finally accepted my stuff. I think he could have let me off with a heads up since his sign wasn't even up, but he refused and I think that was very rude of him. He was saying "I am the sign guy" but he didn't even have his sign up to let people know, and wouldn't even let someone donate without getting his power trip move off on someone.Happy holidays pal.
