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November 2023 by Ellen Pyatt
Technicians didn't tell me they failed to complete the recalibration until 10 days after I left. I had told them it was important to complete the repair because I was taking the vehicle to a family member so job has to be completed out of state.
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October 2023 by Corey Glatfelter
Not only did my 90 min repair take almost 5 hours, it just rained for the first time since the repair so I find out the repair tech broke my driver side windshield wiper. Not the physical wiper itself, but the motor that drives the wiper. I am on the phone with them now, and I got hung up on before I could even speak to someone. DO NOT COME HERE!
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October 2023 by Kiki oji mcnair
Did a great job on my windshield replacement and follow-up! Will use them again if I need repair again.
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September 2023 by Geoff Dodson
A rock shattered the glass on the highway right near the exit of this place. We pulled into and asked for help vacuuming up and getting us back on the road. They were able to accommodate us, vacuum everything and tape shrink wrap around the window and within 20 minutes we’re back on the road for our weekend vacation. Very helpful and friendly and didn’t charge for the service. Thanks Nick!
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September 2023 by Vitaliy
Disappointing Experience with Safelite AutoGlass for Tesla Model Y Windshield ReplacementI recently had the unfortunate need to replace the windshield on my beloved Tesla Model Y and decided to give Safelite AutoGlass a shot. However, my experience with their service left much to be desired.Upon receiving my vehicle after the windshield replacement, I immediately noticed several issues. First and foremost, there was an unsightly scratch on one of the pillars near the windshield. To make matters worse, the screen protector on the main display had an unmistakable crack. This was extremely disappointing, as I had entrusted my vehicle to professionals with the expectation that they would handle it with care and precision.The disappointment continued when I stepped inside the car. The dashboard had been left in a less-than-impressive state – it was visibly dirty, which made me question the attention to detail that had been given to the entire process. It's disheartening to see such a lack of care for the interior of my vehicle, especially when I had taken such pride in maintaining it.As if these issues weren't enough, I couldn't help but notice that the windshield itself was covered in fingerprints. It's baffling how a company that specializes in auto glass replacement could overlook such a basic aspect of cleanliness. The whole purpose of getting the windshield replaced was to ensure clarity and safety while driving, and yet I was met with smudges and fingerprints obstructing my view.In conclusion, my experience with Safelite AutoGlass in replacing the windshield of my Tesla Model Y was far from satisfactory. The scratch on the pillar, cracked screen protector, dirty dashboard, and fingerprint-covered windshield have left me deeply disappointed. As a Tesla owner who values attention to detail and quality service, I expected more from a reputable company like Safelite. I hope that they take this feedback seriously and strive to improve their service for future customers.
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September 2023 by Julie Garcia
Had a tech come out to my house to replace my cracked windshield. He completed the install, but left finger and handprints all over the inside and outside of the car. Didn't reinstall the trims properly and there was excessive adhesive on the inside.I took it to the shop and they said they would do a full reinstall, glass and trim.Husband took it in for the appointment and they didn't have the trim in. They could have at least called to reschedule instead of us wasting our time driving all the way there and back.Finally got the part in and husband took it back in for the full reinstall. Trims are still not seated properly and windshield was not replaced so excessive sealant was not cleaned up.I will not take my place to that location ever again. I will give another location one more try, but I will never recommend Safelite to anyone. And I am recommending my insurance company take them off their list.
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September 2023 by William Nikakis
Wow really??? They schedule me for 11 am then tell me it will be 2 to 3 hour after I arrive because their guys are taking lunch soon. I freaking could have made my appointment for 1pm then??? They should have let me know. Also I tried to call here for 30 minutes prior and was unable to get through. I wanted to ask if there was restaurants within walking distance. By the way there isn’t. Then this place tried to charge me 65 for my deductible when it is 50 and that was always known???????? Just another million dollar company that could care less because they are so we’ll know with commercials they can do a subpar job and still get people in.
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July 2023 by Ja Bo
I got quoted for a windshield with a Ford Logo across the top. The windshield that was installed did not have the logo. When I addressed this I was told I would need to pay $200 for the correct windshield to be installed. I could have got a non-logo windshield for the competition for $400 vs the $750 Safelite charged for the same windshield. Branch manager made no attempt to make this right.
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July 2023 by A Svit
Took my 2019 Audi RS5 in for for windshield repair paid for by insurance. Told them specifically I don’t want their windshield wipers they kept trying to sell. Charged me $60 which I thought was my deductible but no turns out it was the windshield wipers they installed. Ridiculous
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July 2023 by Kyle Rogers
Bad experience! Set up an appointment and the earliest they could get you in was 2 weeks out. They don’t even come to your location “like the commercials” you have to drop your car off not just for an hour or two even with an appointment. You leave it for 6-8hrs.4 hours into the appointment I got a call that they don’t have the part to complete the windshield replacement and they would have to order it. One week goes by no call no update on the part replacement. I called Toyota myself for the part and picked it up next day. Called a local company - Bobs Recycled Auto Glass HIGHLY RECOMMEND. Was able to get scheduled within a day and he did it for a fraction of the price. Also he comes to you. What a concept…?It’s been 2 months and still haven’t received a call back from Safelite regarding the part they “ordered” for me. Would have been left high and dry with a broken windshield still if I didn’t call Bobs Recycled Auto Glass.
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June 2023 by Jacob Stoeltzing
Fast great service. They were easy to book an appointment with. They were able to get the repairs done all in one day and gave good instructions on when it would be safe to wash the window. I’ve had reply good experiences with these guys.
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June 2023 by Catherine Walden
I'm grateful for the two extremely professional technicians who replaced my windshield at home in my driveway! No fuss and they delivered excellent service in a timely manner. Thanks guys ❤️❤️
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May 2023 by bob tidd
Very easy process. I checked in. They took keys and in a little over an hour I was ready to go. The work was excellent and simple as a customer. Highly recommend SAFELITE AUTOGLASS.
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April 2023 by Yanni Davros
I have never been so grievously inconvenienced by a business. They replaced the windshield on my 2019 Mazda 3 with low mileage and no previous issues but recalibrated it so poorly that the vehicle is now completely inoperable and needs a full factory reset of the car's computer in addition to a battery replacement. This had to be escalated all the way to the district manager.
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April 2023 by Elizabeth H
They cancelled my appointment, didn’t answer my call for 3 days. HEATHER marked my order and finished when she actually just cancelled it I’ve had a shattered window for 3 weeks and now they’re telling me I have to wait another 2 weeks to get it fixed because there will be “to many jobs in one day” such liars. Do not go to this location
