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March 2024 by Alex H.
My mother visited the Vision Center in this Walmart after being incorrectly billed. Andrew Au took great care of her and made sure the error was rectified. Great customer service from him!
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March 2024 by Amy L.
Self checkout no longer available unless you're a member to something with crappy benefits. All the employees were grouped in self checkout helping ghosts.Only 2 stands were open smh. Everything's locked up even if it's a $3 item. Annoying but comical to know they're losing money. I'll just order from Amazon for now on rather deal with the headache of Walmarts new and improved self destructive process. Just close down so we can replace you with an Amazon fresh store.
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March 2024 by Melissa V.
get it together Walmart. you close your self checkouts but have 3 registers open and 20 people deep in each one. 30 minutes in line for 1 item
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March 2024 by Edward B.
In a difficult time and a frustrating occurrence happened today. I waited in a long line to be challenged by the cashier (Charolette). A friend not using my complete name when sending me a money gram she refused me service. I presented her with all information given and requested to now push me out of line and asked to make change to the transaction. Never have I been challenged in this manner. I get theft and processes. This today was horrible and POOR SERVICE.
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March 2024 by Nini S.
Half the stuff is locked up and you have to wait for a long time just for somebody to open up and get what you need which I kinda understand because people are stealing but the process is awful. They don't have enough employees. They closed down the self check out it's just a madhouse. .
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March 2024 by Jouli S.
Terrible, the workers have no respect for customers, the store is absolutely disgusting. everything is locked up! even shaving cream. this walmart is not acceptable. they need new staff. the most common stuff is literally locked up!! the lines take a while, like 10-20 minutes because they decided to take off self-checkout. they decided to open 2 lanes only on payday!! there aren't enough staff that are responsible for their jobs. There's trash all over the parking lots, even carts!! and a lot of homeless people inside walking around drunk!!! police stare every time, but i guess they can't do their job neither. this walmart is traumatizing. and i am agreeing from this day forward this walmart needs to close their business. working smoking cigarettes every day, it's nothing new by the alarming rate of employees smoking.
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March 2024 by Grant S.
What happened to self-checkout? I had one damned item and some woman guarding the "gate" into self-check babbled something about self checkout being only for people with some kind of special pass (I saw someone who flashed what looked like a receipt and she got through). For the one item I had, I plopped it down in front of Miss Gatekeeper without saying anything and walked away. If this is the way it's going to be, Walmart, Rancho Cordova, I'll make way for fools with one item who want to stand in line in back of 10 people with full grocery carts. Maybe you should just close the store now, or customers will close it for you by not shopping there. I'll use the one in Orangevale until they decided to treat customers the same way you do.
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February 2024 by Catrina S.
Gary, the store manager, you should be ashamed of yourself. I agree with the most recent posts here, I felt like a criminal shopping today. Decided as I'm waiting for someone to get me laundry detergent behind locked glass I wasn't shopping here anymore. Then when we go to checkouts, self check out is not an option and not enough cashiers. What happened to running in grabbing 2 or 3 things and getting out. Don't expect that here, it won't happen. Left my basket at the front, went to Safeway, paid less then $2 more and walked out 5 min later. A shameful Walmart - back to the old Kmart days with a different name.
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February 2024 by Corrina H.
Customer service is NOT important here! Self check out is for scan and go with the app. They send you to one of the two check stands that's open. Everything is locked under glass & finding someone is a huge issue. Went to buy hygiene items again locked. Took 25 minutes to get anyone to help. Then I have to wait in that area check-stand and pay for it. Associates are rude, what happened to Walmart? I am a former grandfather associate of 18 years- this would never had been acceptable during the good days of Walmart. I am cutting all ties with this company. I am ashamed of this company. Sam Walton is turning in his grave. Do better Walmart! Bring back dress code all your associates look unprofessional. Couldn't find a CSM or assistant Manager or Co- manager anywhere. You have salvages running your store. What a joke- I advise anyone to stay away from any Walmart you too will be disappointed. Save money Live better? Should be we treat you like a thief and customer service Dont exist.
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February 2024 by Carlos Lamas
Very nice lady working customer service who promptly took care of my return with no fuss.
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February 2024 by Christopher Evans
Difficult to find item, but the clerk was nice enough to point me to where it was.
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February 2024 by Rita Villa
Large-ish store but constantly out of stock of a ton of stuff. Customer service severely lacking but loss prevention is on top of it!
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February 2024 by Laurie Chaidez
A good store for a lot of things!! You just have to check it out!!
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February 2024 by Lita Serenity Rose Kastle
employees are a joke rude entitled and overall horrible.
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February 2024 by Rosemary Lopez
This is the second time I went for pickup and they continuously forget something. I got home going to refill the soaps in the bathroom and yes they forgot my hand soap.. I'm sick that was a purpose of pick up. Now I have to back to Walmart to get my freaking soap...yes I'm pissed off and sick ..