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February 2024 by Madelle Nedic
Tried to return pants that were over the 30 days return policy, tags were still on and I had the return email. I was expecting a gift-card but I was told that I couldn't return the item anymore and the manager took off the tags! How unprofessional!!!!!! I was shocked and just left.Will never go back to this store!
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April 2023 by Lucy L.
Great jeans. Service is hit or miss . Don't enjoy shopping here but had to come in for a return. The best things are online
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April 2023 by Kelly Batres
I really love a lot of A&F clothes but the store experience is just so awful. This store is outdated and the dressing rooms are so dusty and dirty, dust bunnies on the floor with no benches for personal items so your clothes literally get dirty. The shelves don’t seem to ever be cleaned either. The computer system is always slow and seems to take forever. No cell service whatsoever and some very poor policies (like if you exchange an online item you can no longer get a refund only store credit). I am going to stick to online ordering and returning until these stores get some serious updates. Too expensive for this kind of experience. Customer service is just eh. They just don’t seem to care about the brand but that’s a corporate issue imo.
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November 2022 by Susan K.
I recently came here to pick up my online purchases for my international winter trips. The retail staff at this location are so inviting and very fast! I will come back here very soon.
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October 2022 by Omar B.
Incredible how deteriorated and dirty, disorganized this store is. The staff didn't greet, smile or worked on fixing the mess everywhere. Standards have change or perhaps management does not care about image. It's really unfortunate to see such lackluster and young people here who do not meet expectations.... Shameful because the clothes are still of good quality- what happened with showing a little pride and wearing clean shoes and combing your hair when going to work. I expect better from leadership and employees...
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August 2022 by Jerry Solis
Always great customer service. Always smells good and looks orderly. Presentation and staff combined A must. Better bring your cash because it's not for the faint at pocket.
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August 2022 by Emma Palomino
Prices now are absolutely ridiculous especially for made in china jeans !!! . You can get the same quality for 20$ ish at marshalls or tj max . Nothing extraordinary and in a similar price braket you can get better higher end brand at macys ( diesel true religion or joe's) which are also way thicker and way better quality . Really gouging on clothing now . The sizes and cut are super akward . Not sure if its due to poor quality control or if they actually cut the clothes differently now . Its a HUGE no for me . Not worth it
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July 2022 by Jose Rivera
Love Abrecombie and Fitch. One of my top stores to buy clothes. My #1 on my list. Wish they can bring bby clothes but, my 3 year old rocks there styles. Love it. Great deals, great service.
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July 2022 by Alejandro M.
maddie the manager was so helpful and helped us with our purchases, the whole staff at the victoria gardens location was very kind and made us feel welcome. 10/10 would recommend !
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March 2022 by myjpopweb myjpopweb
Prices now are absolutely ridiculous especially for made in china jeans !!! . You can get the same quality for 20$ ish at marshalls or tj max . Nothing extraordinary and in a similar price braket you can get better higher end brand at macys ( diesel true religion or joe's) which are also way thicker and way better quality . Really gouging on clothing now . The sizes and cut are super akward . Not sure if its due to poor quality control or if they actually cut the clothes differently now . Its a HUGE no for me . Not worth it
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February 2022 by Jocelyn O.
Came back to look for any deals on clothing for my son. My son loves this brand of clothing. So I like to look for a good deal when I shop here. Unfortunately they closed down the Abercrombie & Fitch factory outlet in Ontario Mills so this is the closest place to shop for clothing my son likes.
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January 2022 by Juma Nyumba
Staff here were friendly and helpful. I had to pickup an online order and do some returns. All was smooth. Place is neat and people were wearing masks. The changing rooms were closed. No bathroom inside. I had a pleasant experience.
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January 2022 by Matthew Sugarman
Came in for a return, ended up being an exchange. The pants were bought on sale, so 2 pairs of returned pants cost just about the same as one regular pair, the cashier saw this and adjusted the price to accommodate. What excellent service! Thoroughly impressed, they did an excellent job.
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December 2021 by Vahid Nadaf
Their hours of service is not up to date , it’s Sunday 10:58 am and they are closed.
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December 2021 by Raelina R.
I like Abercrombie but the people that work here do not customer service and business at all. The manager was pushing the employees to get new sign ups for rewards and I already had one. The girl told me if I sign up with another email I will get $40 off. And then I did and when I went to go pay she said, "you get it once you spend this amount". Horrible horrible customer service. They need to hire a real manager that knows how to hire quality people and train them properly.
