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February 2024 by Phil S.
I was looking for auto loan rates and found that Arrowhead was the lowest by far. I applied for membership on a Wednesday, was approved by Thursday morning, applied for the auto loan Thursday afternoon and had an approval by Thursday afternoon. Friday morning I went to the branch to sign loan docs with Jazlyn Tafoya (who was very nice btw), picked up my check and then went straight to the dealer where I was buying the car. The process was very fast and easy. I highly recommend this credit union...and thanks for the help Jazlyn!
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February 2024 by Cristian S.
Recently had to purchase a new car for my wife to commute to college. I got a decent rate through arrowhead, was a bit tough to get them paid I was able to pay off close to $35,000 at a low interest. Took me about a year. The employee "Nicole from the collections division" helped me out with making my payments and making sure my money was going where I wanted it to. I can be a bit difficult to work with but she was extremely patient and helpful. 10 stars for Nicole. 4 stars for arrowhead.
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December 2023 by Lucia B.
Posting here because it's the main office: I just had the worst banking service of my life with this institution. My husband and I are stranded in another state, and because my account is new and the initial direct desposits were from his employer (a common practice), our funds are being held hostage with a time limit until he can be added onto the account and withdraw my money for me. Feelings of being violated, put down, and belittled are not supposed to accompany banking. We were looking forward to using Arrowhead Credit Union for years, but we'll be closing our account as soon as possible. What an awful way to conduct business. Beware taking your business here! You might just be transported back in time to the age when you needed your husband's permission to do your banking for you.
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December 2023 by Steve R.
It's a great credit union. My family has used it for a long time and many car loans thru them. Never over 2% of course credit has a lot to do with that but other retail banks wanted 6%-8%.
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November 2023 by mauricio mauricio
This branch basically kicked us out in a very rude and unprofessional way without explaining the reasons why we couldn't get approved on a simple auto loan. I hope this is not discrimination based on ethnicity because last time we witnessed 2 white males get into a very heavy argument that almost turned into a fight and you guys didn't even say anything or called the cops. It sucks that some institutions still have preferences based on just looks or skin color
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November 2023 by DrummerWayne101
This branch of ACU was very helpful to me! When I went, everything looked very efficient and the customer service was great with everything being handled smoothly.Shoutout to Drea for making the process very straight forward yet thorough on getting approved for my auto loan. I tend to ask many questions and she answered every single one to make sure I understood the process.Thank you ACU Rancho Branch!
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November 2023 by Matt Williams
No restroom, what a huge oversight for a main branch in such a large building
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September 2023 by Steve A.
Looks like this company has more than a few bad ratings. I applied for a loan and have been approved but they make it so hard when they want Drivers license, and Power of attorney etc. and I live 100 miles away from the branch because supposedly the mail I had sent them never arrived after 8 days! Granted the staff always seems helpful and happy and sorry but that doesn't finish my loan. I give this place a LOW LOW score. Quit making it impossible for someone with over a 800 score jump through hoops for a lousy loan!
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August 2023 by Juan C.
Stay Away From Them!!! They DOUBLE-CHARGED my car payment in the same month, they committed to mailing me a reimbursement check which I never received. I called after five weeks and they said "everything is okay just give it one more week", It ended up being a fraud, someone else cashed the check but ARROWHEAD was too lazy to check the status of the check when I called to follow up after 6 weeks. It has been seven weeks and I still have not received my money back because they "have to investigate" after making me fill up a police report and a ridiculous form. This is a shame, as a customer you are just a WORTHLESS NUMBER for them. If your debt is with ARROWHEAD CREDIT UNION, do your research and find a better alternative.
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May 2023 by Esnit “Vera Pena”
Extremely bad services by Linda front desk ..How can this bank have someone be that Extremely rude with customers, she speak Extremely aloud kinda yelling , questioning what I want to talk or question I want to make with the lender agent in from of other customers
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May 2023 by Visualsbychavez
Dealers beware!!! Do not work with Lauren, she’s incredibly hard to work with and will not move on things until you tell her!!
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May 2023 by James Harrison
Every experience with this place has been great: on the phone & in person has been a pleasure.
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April 2023 by Lefteye J.
They denied my membership with no given reason. They said to call them for the reason and I decided not to because I knew that I would just hang up on them.
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April 2023 by Coach C.
ATM stole my money. I go inside to ask for my money back and two other ladies had just been robbed the same way I was. I asked for my money back and 'Branch Manager' Jason Hernandez chuckled while telling me to call my bank to get the money back. I understand that machines may have glitches but two people ahead of me had their money taken and Mr. Hernandez didn't think it was a good idea to shut down the ATM. I go outside to call my bank and the ATM is still robbing people of their money. The fact that the manager is laughing at customers who've been robbed by his ATM machine is completely unacceptable, however the young ladies working as tellers are very kind and professional.
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March 2023 by Rebekah V
Every experience with this place has been great: on the phone & in person has been a pleasure. The people working for Arrowhead are FANTASTIC! THANK YOU!
