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March 2024 by Marisa Q.
I would give this store 0 stars if I could. They didn't do anything I asked for and screwed my account over TWICE! I had to call AT&T AND DirectTV to have them help me fix everything they ruined. They put in my name wrong, opened an entire new account with my daughter's number, opened a new line and fraudulently did all of these things without me knowing. They were horrible and made my bill more expensive than it was when I came in trying to make my bill cheaper. I feel like they were playing me and totally knew what they were doing.
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February 2024 by Maria Teresa Gonzalez
Excellent attention and service
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February 2024 by Isaias Trejo
The best service I have gotten in this store staff is very welcoming and knowledgeable they took there time to help us with our phones and services
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February 2024 by Dayana Amaro
As soon as I walked in I was greeted and helped by richard who then sent me to rogelio! I walked in with a few questions and concerns and rogelio was very quick to get the problem solved. I was very happy to have gotten my new phone up and running! Both rogelio and richard were very kind, and helpful which made my visit great!
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February 2024 by Harold Freeman
Rojelio hooked me up he gave me the right price for the s24 ultra, watch and tablet. Awesome dude recommend this place.
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January 2024 by Audrey Gibbs
Rojelio & Eddie were so amazing and helpful
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January 2024 by Maria Salazar
Do not recommend coming here. They will screw you over and pass the blame around. No one will take accountability for their mistakes. We took our I phones 14 pro max to be traded in, only to be informed that the manager and other agent in store that day not only did not trade in the phones but stole them. Now we are stuck with a bill over $500 per month. Went back to the store to bring up our concerns about the bill but nothing was fixed. Returned a month later with a bill of now $1000 . Was told by Shawn and Lauren that they contacted the district manager to fix the issue and we would receive credit for the phones that were stolen. We were also told that the district manager would contact us. No one has contacted us and nothing has been fixed. When we called the store again today Shawn answered and remembered who we were. He said he would get the manager but returned to inform us that she Lauren just got another customer. And we could wait on hold or get a call back. They never call back. He said he was busy and had another customer and said he was going to put us on hold. He hung up the phone. Hey ATT what are you doing about the fact that your employees are stealing from your customers and adding phone lines and leaving them with more phones to pay than what they purchased? Because it seems like you are doing nothing and don't care as long as you're making more money. If you are thinking about buying from AT&T , Don't Verizon and T-Mobile are better. AT&T will just screw you over and leave you without answers. At this point nothing is going to get done. I have a feeling I will have to file a lawsuit against AT&T and all the employees involved in this theft/ fraud. Oh and might I add that when confronted the employee who did the fraudulent trade in (Fabian) who is also a manager, he said that he didn't know what happened to the phones he makes to much money to be stealing phones. But proceeded to tell us to take these new phones and trade them in at spectrum. And just forget about the AT&T account that we could just move on to a different company but we would never be able to come back to AT&T. But that the bill would not affect our credit score. This is completely inaccurate. He did what AT&T seems to do best and push the issue onto someone else. Leaving us with an ever growing phone bill over twice the agreed upon amount now paying for 4 phones and 4 lines 2 of which we weren't even informed they would be adding on. Yet after this issue was escalated nothing was done. It has been over 2 1/2 months since the issue began and no one in this company seems to care that customer are being lied to, stolen from and having fraudulent transactions made on their accounts.UPDATE- now we are told that they will not return the stolen phones. But we are still expected to pay for them as well as the new lines. ATT your employees stole from us. Lied to our faces. Gave us false information. Assured us we would be paying no more than $250 / month and now you are saying you will not fix this and you will not take accountability for the actions of your employees and managers at that? We are expected to pay $500/ month for everything. How is this ok with you ATT why should anyone have any kind of trust in you or your company if this is the way you treat people who choose you as a provider. Where is the professionalism? You don't seem to have any.
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January 2024 by Sarahi Bravo
Everyone in the store was very friendly & helpful. I was helped by Richard, he was very informative & friendly. Didn’t ever sit there while waiting for my phone’s info to be transferred in awkward silence or alone. I recommend this store & all the associates in this place
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January 2024 by Marge Grishow
Rojelio was outstanding reccomand this man
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January 2024 by Estrad 1
Was trying to buy a phone but wait time to talk to someone was too long.
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January 2024 by April Aguilar
We went 12/27/23 , there was no line, made my husband and I wait 15 mins for a new phone screen and case. When we walked in they said they had it. Finally, when it was our turn they said they were out of stock on both and not sure when they’d get new stock. Horrible customer service.
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January 2024 by Nathaniel E.
Dude these guys suck ive never sat in a store for so long and theres a big dude in here and hes rude as hell
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December 2023 by Terry M.
We need more employees at this store . Customer service is horrible. Waited 2 hrs and still no help. Walked out
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December 2023 by Peter & Jordan
I like to say thank you to denay highly recommend you see her. She is very nice very helpful and very fast.He’s great because he help I will definitely be returning to this location only because of her
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December 2023 by ROBERT FRYXELL
This response is to clarify a negative review to what I thought of AT&T as a service provider and not the service I received at this store. If the negative review is published, which I hope it can be removed, it was by no means a reflection of the service I received from this store or its associates. I've purchased several phones and tablets from this location and have always been satisfied with the results.Long story short, after calling AT&T direct and visiting this location I received an automated survey text, misread the content and mistakingly gave this location, the Victoria Gardens store a negative review. This was not the case nor deserving. They were professional and did their very best to provide me with every option available on a new phone.
