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March 2024 by Damien Solares
They are closed at 9pm tonight for their winter hours although Google says 10pm.
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December 2023 by irvin b.
They said the dining room closes at nine. The guy specified that it is 830 yet the dining room is closed. does not make sense. they just want to leave early. they had no napkins and gave out No spoons. they close at 10. None of this makes sense.
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October 2023 by Hasan Malik
Overall it's a good place to eat, but I personally think that they give me fewer scoops all the time!. It's kind of annoying even though we are they're usuall customersPlease fix your management of scoops and give us the right amount of scoops.
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September 2023 by Heather Brown
Horrible place I went inside to use the bathroom since there was no sign saying customers aren't allowed. After I got out of the bathroom they blocked the way for me to get out towards the counter to pick up an ubereats order. I had to climb over the fan literally. Why couldn't they have done it after I left the bathroom not while I'm in the bathroom trying to block me in there I felt hostage. After I used the bathroom an employee grabbed cleaning supplies do they think im dirty or something ? If customers can't use the bathroom put a sign next time.
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May 2023 by Eduardo P.
dario and Chris and Benjamin and all their staff, are very friendly with a very good service! I recommend it excellent place excellent service thank you guys
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May 2023 by Carrie R.
We had great service and my kids loved the ice cream flavors with sprinkles and gummy worms. The place was nice and clean. Sorry that my kids got the table dirty with some ice cream on it. I would definitely come here after the park again.
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April 2023 by Kari S.
Something I appreciate from a business is when they acknowledge all customers, even when they are very busy. We walked in, they welcomed us and as we waited they apologized for the wait. Very kind and friendly. I also noticed that it is a very clean establishment so that's always a plus. I had a very good experience and will continue to come here.
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April 2023 by Wes W.
gave them three tries now I am done. i have never been greeted upon entry. they never know who is next when it's my turn my hand pack quart has ALWAYS BEEN SHORT AND INCORRECT. pass owner was awesome accurate with sanitize compliance guidelines. I never see them wash their hands then glove see them glove touch their door serve anotha and anotha go in their bacc AND RETURN WITH THE SAME GLOVES twice I have seen that while there. my visits have been quite spaced out due to the inaccuracies of my order & lack of sanitation practices. don't really care much about not greetin me/us but it's da current conduct of most establishmentz for the last 11 yearz when a customer comes in.........just sayin.
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April 2023 by Nancy N.
Dario went above and beyond with excellent customer service! He was great and super helpful! Such great attitude while helping us find a birthday cake!
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April 2023 by Alex C.
This location does not accept or honor the baskin robbins app on iPhone. Went there last night to enjoy my reward and was told that it was not accepted. Not sure why this franchise location does not accept it. Possibly Miscommunication with corporate.
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March 2023 by Pine 323
I visited this BR and it was great I'm not sure what the other people are talking about, I came in, and right away I was greeted politely by the 2 workers there. They even let me try flavors that I have been wanting to try. I purchased a birthday cake and they were nice enough to write on it. A great clean place to go with family. I'll be visiting every Thursday-Sunday to get my ice cream addiction. The manager was also very nice. Places like this should be examples to other businesses on how great the customer service should be. I strongly recommend to everyone.
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March 2023 by Amanda R.
Terrible service. I walked in and wasn't even greeted with a "HELLO" "How can I help you?" , NOTHING. This young man just came out and waited till I said something. I'm not much older than him and he had a terrible attitude. Wont be coming back.
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February 2023 by Angee L.
The staff is great! Always welcomed with a warm greeting & fast service, even when the place is packed! Can't say enough great things about the customer service. One time I went in to get a scoop of my favorite flavor (Mom's Makin' Cookies) & the owner had told me that unfortunately they had just brought it out of the back freezer & it needed some time to thaw out, because the back freezers are so cold. I really appreciated the transparency & even more the time he took to recommend me another flavor!
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February 2023 by Mary F.
It's the second time I come to this place and the second time they don't make the Cappachino original right. So I decide to say something this time and ask for them to remake it. This older man with no uniform which I assume is partial owner tells me he will make it but that I have to wait outside because my 3lb service dog I've had in my arms the whole time isn't allowed so I say ok I understand I will wait outside . He sends the employee to hand it to me and it's the same exact one he did not redo it but instead just blended it more, I know this because it taste the same, nothing like coffee and the color is NC 30 instead of normal nc40 lol as it was before never coming back again. I go back to ask if he just blended or redid the whole drink and the very nice employee didn't know what to say because she knew he didn't, so she goes to the back and a woman (said she was the owner) no uniform says "he said he redid it so do you want your money back? " So I'm said yes! Thank you for my refund, it's least you can do but all I wanted is for you to make the drink correctly. Do yourself a favor and drive the 2 miles down to Archibald and baseline because they do get the recipe right. I've been having this exact drink for more than 2 decades and I know what it should taste like so being lied to was my last straw. If you get make makeup analogy you'll understand.
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January 2023 by Leslie R.
I never like to give bad reviews but this basking robins gets 0 stars. The customer service here sucks! I ordered a shake and they put a syrup that made the shake taste too sweet. I went back to see if they can re make it without and I was told they had to charge me again. I asked to speak to a manager and instead of remaking it she goes on and on about their policy. As a paying customer the milk shake should've been re made but noooo she was spending more time trying to give me a refund instead of just remaking it. I don't know how she's a manger with those horrible customer service skills she has.Whoever is above her need to re evaluate her.
