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March 2024 by EarnestRealEstateManagement Q.
Arrived at the hotel and was immediately told that I would get a room with no view, facing a wall because I booked with a 3rd party. I didn't complain but when I went to the room, the window was level with a roof top landing, enclosed by 3 walls (dark) with a ladder leading directly to the room from the outside. I didn't feel safe (single female). I went back to the lobby and politely explained. He said he can't change the room because I paid upfront (odd). I asked to cancel so I could go to hotel where I felt safer. Although I was polite, he became indignant, saying in a nasty way that next time I shouldn't use a third party. I thought to myself, "How would I know guests from 3rd parties are treated this way. Best Western should just not allow 3rd party bookings". When I asked to cancel my reservation, he gave me another room (they have plenty available) but not without adding more negative comments. Now I'm here at the hotel, wishing I were not, hoping I can look past this unpleasant experience and focus on the event for which I came. Very upsetting! I travel extensively for work (acquiring well over a million frequent flyer miles) and have never been treat by any other hotel chain in this manner.
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January 2024 by Shion Chen
This is a great hotel at its price range!
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January 2024 by Dina Randle
Rooms are a bit dated but the prices are reasonable and the location is awesome! Everything you need is in walking distance.
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January 2024 by Vaughn Johnson
Clean, super fantastic staff, Jacuzzi very soothing, pool freezing this time of year... Complimentary breakfast was a treat. Bed comfy! Shower and bathtub nice. Great prices for what you receive. Eating and shopping and entertainment like Top golf and Bowling very close...
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January 2024 by Amy
I highly
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December 2023 by Humberto Vega
It feels a little outdated. But it's in a great location, a lot of shopping centers
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December 2023 by Rosalind Tellez Griffin
Love the fact they have a mini fridge and microwave in the room. Free breakfast is available.
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November 2023 by Gabriel Jimenez
The rooms are clean and nice. The service is amazing though. Great people working here!
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November 2023 by Efren C.
Not good hotel to deal with. Miscommunication is the problem plus unilaterally blocking the TV
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September 2023 by Lydia Smith
This was a nice hotel in a good area. They require a key to get into the lobby after a certain time of night but were very kind about buzzing me in. The room was clean and comfortable. They had a warm breakfast. All of the employees that I talked to were very kind and thoughtful. If I had to get a room in the area again, I'd definitely consider staying here.
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September 2023 by Harriet Walcott
My recent stay at this hotel was nothing short of outstanding. The room's attention to detail and comfortable ambiance provided a relaxing retreat, while the staff's exceptional service left a lasting impression. The hotel's eco-friendly initiatives resonated with me, and I was pleased to support their commitment to responsible tourism. The dining experience was a true highlight, with a menu that celebrated the region's flavors and culinary traditions. The hotel's central location made it an ideal base for exploring the city's cultural treasures. Without hesitation, I would recommend this hotel to fellow travelers seeking a memorable and enriching stay.
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September 2023 by Ramona Cota
Room was very quiet, clean and spacious; had a mini-fridge and microwave too. Desk person was very friendly and courteous. Great place to stay for an overnight. Oh, and good breakfast too. The sausage patties were delicious ?.Safety: Area felt very safe.
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September 2023 by Anna Espinoza
We stayed this past week our experience was great front desk staff was friendly & accommodatiing our room was very cleanroomy and very comfortable.. one of the best Continental breakfast with a nice variety...we really enjoyed our stay ?Rooms: The room& bathroom was comfortable & clean the location of the hotel is very nice pleant of eaterys & shopping
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September 2023 by Pk Knor
Wi-Fi was difficult to maintain in the room! You had to keep moving around. The Wi-Fi plugins have problems and should be repaired!Walkability: A cafe right across the parking lot called Mimi's and it was very good!
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July 2023 by Sara F.
Great customer service. Room clean with fridge and microwave. Free parking. Hot breakfast.
