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August 2023 by Ty Brown
Very good service. Nice economical cars. Would seriously recommend using budget.
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August 2023 by Mikey B
Sam was very helpful and NO hustle on extending my rent. Excellent customer service!
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June 2023 by Melissa Serrano
Sam has been great! Been renting here consistently for the past couple months and I've had nothing but great service! Cars are clean and in good upkeep. The rental process has been smooth and easy. They have had the cars I've needed when I've needed them. Highly recommend! Thanks Sam!
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June 2023 by Kylee Gallegos
It’s such a pleasure to do business with Sam, he is very compassionate and does his best to help everyone. He made my experience with budget much more pleasant after I had visited the budget car rental location in Colton (DO NOT GO THERE)Sam is an excellent communicator and goes out of his way to ensure you are leaving happy in a rental. Thank you so much Sam you have gained a long term customer!
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May 2023 by A Sagarwala
I had an excellent experience with Budget car Rental! The rental process was quick and easy, the staff were friendly and professional, and the car was in great condition. In addition, the owner of the agency was very involved in ensuring that my rental experience was top-notch, and it was clear that they take great pride in their business.I appreciate Sam the owners attention to detail and commitment to providing excellent customer service. It made a big difference in my rental experience, and I would definitely rent from Sam and the team again and highly recommend their services to others.
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May 2023 by Victor Gallegos
First class customer service. I needed a car for a few weeks and Sam + Mary Ann were extremely helpful, especially when I needed to extend the booking. Highly recommend them.
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April 2023 by Kassie oliva
Amazing service! Clean cars! What else could you want? When I went in to rent a car there was a new manager at the counter ! His name was Sam! He was very approachable had great customer service and helped me find a car that was best for my situation! I will be coming back to rent cars here for sure !
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April 2023 by Misbah Raza
Amazing location to get car rental. Staff is very friendly and offer good deals for car rentals. Would recommend to everyone!! Had a great experience
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January 2023 by Matthew David
This location is very shady. I rented an all wheel drive Toyota 4 Runner. The car smelled like smoke, had a very dirty interior and after driving it for a mile the maintenance required light turned on. Upon returning the car, the interior was nicer than when I received it and the exterior had an expected amount of dirt on it from bringing an suv to the mountains (I posted pictures so you can see the vehicle was not abnormally dirty). The owner of this franchise tried to charge me a $50 cleaning fee. I refused that and just brought the car to an express car wash. I am thinking this is the common practice of this budget location and they just hope the customer returning their vehicles don’t have time to bring the car to get cleaned and just accept the outrageous $50 charge. I sincerely hope others read this review so they can avoid the hassle and rent from another location.
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October 2022 by Ame M.
BEWAREJust left this place, returned the car with a half tank because I've never heard of that being an issue. The rude grumpy woman we had the first time told me I wasn't allowed to return the car without a full tank Ok fineMade me leave, get gas, come back Gave the grumpy ol lady back her keysshe charged my card gave me the receipt hopped in my Uber and sure as shit I get halfway to my next destination only to realize that she wrote down I return the tank half full ( tho I went and fuller it) and charged me $81 for fuel service after I just put almost $60 in gas in....FRAUDULENT
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October 2022 by Lisa Fisher
I typically rent from Budget at Ontario Airport and they have always been great. However, the Standard Elite SUV was not available at the airport, but it was offered at this location. When I arrived, there wasn't any SUV and was given a minivan. I didn't inspect it well enough and discovered that it was poorly maintained. It smelled musty which I was blamed for and had to pay additional $100 for deep cleaning (I found Doritos and someone's hair under the seat). There were stains in the upholstery and there were no floor mats and worse of all, the tires were nearly bald. I was nervous driving it as it didn't grip the road well. When I mentioned the worn tires, she said the tires were fine. She obviously doesn't know how to do the quarter tire test, but here was no need for using a quarter, it was very visible that the threads were worn off down the center. If it rained, I would have been sliding everywhere. Another con is the hours of this location. I couldn't make it back by 5pm closing. There wasn't a key drop box like other car rental offices, so I had to bring it first thing in the morning and was charged for an entire day +late fee + an additional day of insurance. The only pro was that it was hybrid and saved me on gas (which didn't matter since I was charge for cleaning (even after I washed the car and had it vacuumed before dropping off).The Budget at the other airport location is much better as there are more cars to choose from since they are shared with other car rental agencies.
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October 2022 by Lisa F.
I typically rent from Budget at Ontario Airport and they have always been great. However, the Standard Elite SUV was not available at the airport, but it was offered at this location. When I arrived, there wasn't any SUV and was given a minivan. I didn't inspect it well enough and discovered that it was poorly maintained. It smelled musty which I was blamed for and had to pay additional $100 for deep cleaning (I found Doritos and someone's hair under the seat). There were stains in the upholstery and there were no floor mats and worse of all, the tires were nearly bald. I was nervous driving it as it didn't grip the road well. When I mentioned the worn tires, she said the tires were fine. Another con is the hours of this location. I couldn't make it back by 5pm closing. There wasn't a key drop box like other car rental offices, so I had to bring it first thing in the morning and was charged for an entire day +late fee + an additional day of insurance. The only pro was that it was hybrid and saved me on gas (which didn't matter since I was charge for cleaning (even after I washed the car and had it vacuumed before dropping off). The Budget at the other airport location is much better as there are more cars to choose from since they are shared with other car rental agencies.
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September 2022 by Donna Smith
I reserved a small car and on my way to pick up the car I called, i was having trouble locating the building, my calls ignored.Once I arrived, I was spoken to like a child, I'm 60 years old.She said don't smoke in the car, and don't let anyone else drive, and make sure to fill the tank back up. And don't have any pets in the car. So we go to retrieve the car, and it's a truck, a dirty truck. We passed all the clean trucks and this was what she gave me. And clearly an animal had been in it, you can tell from windshield, flees, and dog hairs. I will never ever rent here again.Sincerely Donna Smith
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August 2022 by Cosmic Goddess
One of, If not the best location I've gone to. Usually has a decent selection of vehicles. Great customer service and most importantly you're In and out in no time!??
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May 2022 by Iggy P.
WARNING - WARNING - READY CAREFULLY AND AVOID THIS BUDGET BRANCH AT ALL COSTS $$$$$ First of all, don't rent a car from BUDGET RANCHO CUCAMONGA IN THE ORCHARD PLAZA. They don't clean their cars (wash them) oh, they are conserving water, so the cars smell and have dirt and torn carpet, no maintenance, so the maintenance is flashing and you advise them and they say, "we know how to watch our cars" what kind of joke is this? What if you get stranded on the freeway at night with one of these horrible rentals, how can you be in business charging all these extra fees when you can't even rent a decent and clean car, and if you're 10 minutes late bringing it back there go the late fees, and a whole day charge before you even can authorize it. Plus they go over your return with fine tooth comb as if they would have given you a car in decent shape and odor. They will accuse you of stinking up the car with your body odor and charge your card $450.00 and when you refuse the owner continues to say she is going to push it through on your card whether you like it or not, humiliate you in front of the other customers and tell you that you returned the car with a strange odor, what kind of crap is that? No pun intended, so save yourself the trouble this half a** Budget Rental store should have an F on it for fail, fail, fail in every way, customer service first, and then the crappy cars they want to rent you with dings, scratches, dirty windows, etc. etc. and the lady that says she is the owner is RUDE RUDE RUDE AND MEAN AS A SNAKE she will take you down, and always tries to say their is bad smell in the car when you return it so that she can charge you the $450, warning there a sign as you walk in that says you will be charged if you smoke, bring a pet in the car but don't smell like butt or underarm because she will say you stank up her car and now you need to fork out more than what you paid for the car, and she is racist along with her staff, her funky little attendant with the nose ring and bad attitude, must be related because my dog has a better personality than both of them put together. The corporate office at Budget said that they are corporate owned and not a franchisee.
