-
August 2023 by Eric Miller
I have been a member for over 14 years with several loans. They have always been professional and helpful.
-
July 2023 by Branden C.
So, et me first start off by saying my interaction with CHP Credit Union made me sign up for YELP just so I could give a shout out to JACK! I wish I had his last name, but I am sure they ill know who he is. My grandpa was in Law Enforcement for 40 years. I had to assist with getting my grandpa's account set up with an online profile. Jack was very patient and professional during the whole process. He ran into some technical difficulties and was able to ask if he could call us back. 30 Min and BAM! Phone call came in. He accomplished the task at hand and I couldn't have been more pleased. This man deserves a raise! Great job Jack the world needs more of you!
-
July 2023 by Andrew T.
Just a note to anyone looking to bank with the CAHP CU, please know their service beyond 8:30-4:30 Monday through Friday does not exist. They will lock you account assuming some form of fraud on a Friday and you can't contact anyone until Monday. Service don't exist compared to larger banks and credit unions. I have been disappointed since I opened my account over a year ago. I'm personally going back to BofA. I wish all of you a much better experience.
-
September 2022 by James G.
Omg....i got a car loan soooooooooooo easy. THANK YOU
-
July 2022 by Kenneth Shinn
Law enforcement friendly unless you have any credit issues. Not here to help at all.
-
July 2022 by Paul Adamson
They have always been helpful, polite, and professional. I have used CAHP Credit Union three times for vehicle loans. They make it easy, and I got a superb interest rate versus the competition.
-
May 2022 by Barbara Q.
I recently went to the Rancho Cucamonga branch to obtain a better interest on a car loan. They could not have been nicer. Monica Phillips helped me with the loan and explained everything in detail. She explained what to take advantage of with the interest-rate and the length of the loan. Jessica helped me set up my account and could not have been nicer. Highly recommend this branch and these two employees
-
February 2022 by Jenna Flaig
Polite employees, however, don't deal with their loan officers over the phone. Customer service and compassion is not their strong suit. I've had an account for over 40 years, after my experience with them in attempt to get a small loan, I will be closing my accounts and looking elsewhere for my banking needs.
-
April 2021 by Jose LaTorre
Don't bank with them! after decades of banking with them, they took my credit limit down to zero for taking their offer of the COVID relief and furthermore, a few months ago, i slashed by balance by at least half and i making more money than ever before and they declined any credit limit. wow!! it definitely feels that its a way to punish us that took on their offer for the covid relief! they never lost a penny! the interest kept stacking up but yet they treated me like a thug! I'm taking this to the FTC now,,, ugh,, a credit union that supposed to be good to Police Officers,,, wow what a disappointment!!!
-
March 2021 by James Sherman
They've done an extreme job assisting me on two occasions, when I needed help the most.
-
April 2020 by Rob Holland
DO NOT BANK HERE! Fair warning if you do. Piss them off over the phone and you will pay, figuratively and literally. They claim I had a write-off on one of their credit cards, but have not provided ANY proof. When I closed my account, over 10 years ago, they never mentioned any remaining balance. I didn't find out about this until I got credi I t report years later and, at that point, I wasn't able to get my monthly statements because too much time had passed. I have never had a charge-off in my life. They have other screw ups on their part that cost me a lot of money. If you call them, GET THAT PERSON'S NAME! I called three times about the same issue on my auto loan, got three different reps and three different answers. I called again today and was rudely HUNG-UP on by CHAO. UNSAT
-
March 2020 by Screaminsal ..
I've been a member with him for a few years now. Initially everything was good they appear to have good interest rates if you buy a vehicle but as we all know it's the people that make the branch and the credit union. There's one person in particular that I don't care for. I will go out of my way to avoid her if I can. she is never friendly, helpful, and unlike the other employees, she's abrasive. It was obvious during one of my visits that she went out of her way to let me know she was not going to let me take advantage of a member benefit. Although she didn't say it, her body language mannerisms and I don't care attitude told me all I needed to know The only thing I can say is she has light brown hair. The only reason I'm posting this is that she still employed there. This is beyond me. I can't be the only one who's had to deal with her terrible customer service. It's unfortunate I still Bank here under the circumstances. Initially I was drawn in by a friendly representative who outlined some of the benefits of being a member. Shortly after I was able to take advantage of this. I recently found out some of the member privileges are a one time deal. Without going into my personal situation, I will caution you to do your research, ask a lot of questions, or more importantly bank somewhere else. This review has been a long time in coming. I have since requested cooperation from their corporate office in regards to member benefits that are used to lure in Perspective customers. Yes I know going right to the top always ruffle some feathers. In this case, the effect was catastrophic... I pissed off everybody at this branch by going to the top with my concerns, and questions. I firmly believe they were spoken to by corporate. Now whenever I go into this branch all the girls look pissed! Seriously, none of them are friendly. Thank God I have only had to go to this location a handful of times over the years. I absolutely dread going in there because I know I will have to be assertive and direct in reaction to how they always treat me. Occasionally a representative will visit business locations in search of new customers. They gave a great presentation and now instead of backing them up or expounding on the great customer service, I relay my experience by taking the floor immediately once the representative is done. I do this in the presence of the representative so he/she Will have an opportunity to refute what I am saying, or clear up any misunderstanding of and issue, but so far all they have been able to do is agree with me. If I have been successful in turning one person away from banking with CAHP, Van good for that person and shame on whoever that lady is with the light brown hair To the left as you walk in. The old one not the young one. Meh... nobody reads these anyway.
-
March 2020 by Jon Sanchez
Very quick. Very efficient. Jeff and others got me proof of funding and the deal done so fast. Love it.
-
October 2018 by Ray M.
I have been a member of this credit union for over 15 years and I have never been a CHP Officer (I work for another agency). I have never had anything but positive experiences when dealing with this credit union. Every employee I have ever dealt with has been very professional, knowledgeable, truly caring and understanding of my financial needs. I am so satisfied with this credit union that I currently have a savings & checking account, personal loan, vehicle loan and a credit card with the CAHP Credit Union
-
July 2018 by Lauren Kanemoto
My husband and I have had the best experiences with this bank! They are compassionate & understanding. They answer all concerns and handle any Issues. They make doing business with them SIMPLE especially when life gets hard! Margie is Amazing! She's helped us with bringing up our credit with debit consolidations. She helped with making the purchase of our home possible because of her fast & effective work ethic. There's no words to describe our gratitude towards her! Patrick is quick to handle everything that comes his way when we call over the phone, another awesome person who works for CAHP. Doing business with this bank has allowed for our family to raise our credit to good standings, take a deserved family vacation, purchase cars, and recently becoming owners of a brand new home! Thank you CAHP! We can't imagine going through life & banking with anyone other than YOU!
