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December 2023 by Jr
They helped me with an equity line and banking.. always fast and efficient!!
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September 2023 by Kimberly H.
Great bank. It's been a pleasure working with this bank for the 18 years. Our account manager Sergio R. Always a big help.
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April 2023 by Kandice H.
Such wonderful and helpful people. Diane Santana got me through the worst. I can't thank her enough!! Great Bank
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November 2022 by S Strauss
I’ve been a customer for over 20 years but will be closing my account tomorrow. I received a notification that customer information was compromised and I should monitor my account. The next day I received a notification stating that their monthly fees were doubling. Later that week I received a letter in the mail (dated 1 week prior) that the fraud department was trying to contact me (although I never received a call) and that they froze my account. I’m so done with this bank. Not sure how they manage to keep any customers.
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October 2022 by O D
Checks from them typically bounce when ever i get them
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October 2022 by Luis Urquiza
Very bad service, Mrs. Diane Santana was very rude, in addition to throwing the coins at my hand, when I asked for my receipt she asked me why I wanted it and I also threw it.
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September 2022 by Thomas Johnson
Will friendly staff. Few cashier. But that ok.
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August 2022 by Simon P.
Thank you for all your help I was out of state and completed my transaction easy as 123 and out in a flash and look for Rufino he will take care of you. The bank is very nice clean and personable. AAA+
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April 2022 by SERGIO GARCIA
Worst Bank experience.. very rude. I was trying to cash my employer check and they questioned me on where I got the check from. I answered from my employer where else would I get a check from. They seem to profile people. I felt bad when they asked where the check was from and they would verify from my employer.
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March 2022 by Karen O.
I had to deal with this institution to close out my parents accounts. Unfortunately, I had the displeasure of dealing with one of the worst bankers I ever met. She was cold and unwelcoming and made me feel I was inconveniencing her. In fact, she made me feel I was responsible for her misspelling my parents' last name. She also made a comment to her supervisor that she wasn't able to take her afternoon break (because she was assisting me). Maybe, if she was more efficient, she could have taken a break. I would recommend you go to a nearby branch before stepping in the Rancho Cucamonga branch. At least I got my $$.
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January 2022 by Simone Strauss
I’ve been a customer for over 20 years but will be closing my account tomorrow. I received a notification that customer information was compromised and I should monitor my account. The next day I received a notification stating that their monthly fees were doubling. Later that week I received a letter in the mail (dated 1 week prior) that the fraud department was trying to contact me (although I never received a call) and that they froze my account. I’m so done with this bank. Not sure how they manage to keep any customers.
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December 2021 by Dave C.
RANCHO branch is the worst. No service. They act like you're bothering them. Terrible branch. The lady at NEW Accounts is the worst !!!! Chino and Clairmont are pleasant and quick. They even realized I've had an account there for over 30 years. This branch really needs to clean house. Just a terrible experience every time I go to Rancho Cucamonga.
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May 2021 by Dwayne Olmeda
This bank is trash,very rude employees,and not quik to help.
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October 2020 by Hitomi Chikazawa
Judy is rude and not good customer service. I do not recommend this branch
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October 2020 by Ardys D.
This is a good bank! Although the workers are offended when they see a black educated and successful woman. I have had this account over 2 years and when ever I come in to withdraw my money, out of my account they give me a hard time. The workers act like a black woman cannot be successful or have money. They ask me 1001 questions about where the deposit is from and some more. I am hurt and offended each time I enter this facility. I have sat in this bank countless times over 45 minutes to make simple withdrawals. Being educated and working on success in today's society means very little to some people when your skin is a particular color. I pray for my children and I hope I can teach them how to navigate through our racist society, while holding their heads high! I pray for these evil people in this world as well.