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January 2024 by Yovanna H.
Great customer service especially from Debra at the Self Checkout, love it! You can find anything you need and if dont help is always on the way.
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December 2023 by Sid L.
Finally the store got some good help. This teenager I believe his name was Dylan, was a big help with us in the parking lot getting the cases of water put in to our trunk. I see such a turnover at the store and a lot of kids not wanting to work. Thank you Mr. Dylan for your help today
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July 2023 by Candice M.
When the service that I received was less than ideal. My complaint to a manager fell on deaf ears when trying to communicate the situation. I just got a lot of push back from her and attitude, An apology would have been nicer. Will not be coming back to this store anymore.
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April 2023 by Kaycee C.
Attendant left booth to empty trash knowing the gas pump was not printing receipts. I wondered why the person in front of me kept running back and forth to the booth after she was done pumping gas. Pump screen stated no receipts printing see attendant in booth. The attendant left the booth knowing I would have the same problem. When I asked him when he'll be returning so I could get a receipt, he said when he was done emptying the trash. I asked him how long that would be, and he said when he was done. Needless to say, he took his time in about 15 minutes later, he came back to the booth and took another 10 minutes to print me a receipt taking other customers in between. He could've avoided the frustration if he would put a note on that pump that the receipts were not printing, at least it would have given me a chance to switch pumps. This isn't the first time that the attendant has had an attitude, different person but same attitude not customer oriented. If he hates his job, they should change jobs. Since I always have Ralph's fuel points to use, I come here because the price is excellent. Too bad the service is not.
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April 2023 by Adrian M.
First time at this Ralph's location, unfortunately it's the last time. Thanks to the white male working in the service deli today 04/17 at 1:30PM. I understand being short staffed, employees calling out leaving you by yourself, management unable to help, but you chose the wrong customer to give attitude. Express your frustration to management, don't take it out to customers. I knew this was going to be a bad experience as soon as we walked to the counter and the employee gave the customer before us a big eye roll as he was ordering. The same food has been sitting in the hot case since 10AM and still being served over 3 hours later. NOT OKAY.
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March 2023 by Sebastian K.
Convenient location and the prices are good. I don't shop much at Kroger owned stores anymore since there isn't one close to home, but I think I still get a small discount when using my rewards card. Lots of pumps and easy to get into and out of. What's sad though is that this gas station sits on top of where my childhood Blockbuster store was formerly located. Kind of weird to be pumping regular unleaded on top of where I browsed PS1 games back in 1999. The only reason I am marking this down is because the pumps are soooooo slow. I refilled my tank before dropping off my rental car and the pump took a ridiculously long amount of time. It's fine if you want to get a soda or something, but I had a time crunch before my flight. Bah. Anyway, I imagine this is a good place to get gas if you shop at Ralphs frequently and rack up the rewards points. But be prepared to sit for a while for those savings!
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March 2023 by Yo Je E.
We all know there are been inflationary prices but there comes a point when you wonder how much is fact and the other is truly taking advantage.After hearing the fourth person groan over the meat prices Tonight, I have to make a comment here and I hope that it is received and acted upon.Note: some chicken and tri tip were well priced, on special for the week of 3/8/2023.The breads that Ralph's carry is kinda all over the place. Bimbo is a big supplier. Since they purchased the original owner of Oroweat, I quit buying it and I know I am not the only one. When they lessened the quality, that left the bread market wide open for higher quality products made by new and different suppliers. Ralph's house brand of frozen dough "Bakery" bread is sad. LaBrea Bakery brand is a good choice, but there seldom is ample supply for their most in demand products. The Simple Truth needs a stand alone in the bread aisle. Q u a l i t y is important. Now I'm here making bread.....Why can all the other stores have a twenty to thirty percent lower price than Ralph's? Does this store monitor the competition anymore? The staff is thin. I am a Los Angeles native and we used to shop at store #1. So, I can say I've seen some changes and growth for this chain. I'm not expecting anything to stay the same. The entire world is always in a state of flux.The store brands offer savings and the quality is comparable. The eggs and ground beef are way higher than every store I've been to. I am an accomplished home cook, and I have a great memory for prices. My background is in marketing- in general. Ha. You can hire me as a consultant because whoever you are using now are failing this chain. The store was pretty empty for a weekend-- which is a great shopping day. Especially for parents and the commuter. And sadly, your customers were mostly looking and passing on a lot. I wish you would see the tape and observe the same.Trader Joe's cage free eggs are $3.69 for brown ones. Your "deal " was $5.99 on Simple Truth (house brand) --And TJ is not expecting me to check and bag my own items. They're well staffed, not union, but they pay well and have benefits. Whatever your corporate decisions have been have not very been kind to the customer. Hey Corporate "There is no "[we-C]. Remember that . This area needs this store and it needs to be better. And the 50 cents fee for cash back. Sad.Forget the merger with The Safeway/Vons group. You can't take that chain down this rabbit hole.
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February 2023 by Aaronlynn B.
The Black Lady Butcher who helped me at the fresh Seafood corner provided Excellent Customer Service. She made sure that she greeted me with professionalism and kindness. I truly appreciate it.We had a pretty nice Cashier Janet B. was professional throughout our transactions. We appreciate it!
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November 2022 by Fiore C.
I purchased chicken marinated fajitas from haven location and next day cooked dinner and after tasting the chicken it was extremely salty. We couldn't eat it. Usually we would have just thrown it out but these are hard times and it cost me $23. So I called the meat department and the agent said okay to return for a refund. So I drove to the store. I spoke to one manager and he said go to the line because he didn't have enough cash to give me the refund. So I went to the line and the clerk asked for the receipt. I didn't have the paper receipt but I had the app receipt and it showed the purchase with my credit card. The clerk said NO, I can't accept that type of receipt. I said it's your own app record and she still said NO. The other manager was next to her and she also said NO. So I went back to the original manager and told him that they refused to help. I showed him the receipt and my credit card that I used to pay and everything matched. He gave me the refund. I have had issues with the 2 other females workers there before. So I have decided to never shop at Ralph's again! Extremely rude and bad service from the 2 ladies.
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October 2022 by Joey r.
Well this store has been here a while. Went to grab chicken with my mom the deli crew needs to be supervised and retrained. They have 0 customer service and no know how on what's going on in their store and the store manager didn't want to help us out heard him say I'm on my lunch and don't want to deal with it.
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July 2022 by Linda S.
This store used to be my go to store for all things others didn't have. But for the last 5 years or so this store is doing everything it can to shut down. And if that's what they want, then I'll help them along and never go there anymore. The latest tricks are to stop carrying a good selection of name brand items that were readily available. Example: Dryers Slow Churned Ice Cream. They used to carry a great selection. Now the have exactly 5 different flavors of vanilla. THAT'S IT for the slow churned Dryers. So go ahead and close your store. I'll do business with a REAL store that cares to stock popular items. The 2 stars are for the store and buyers. The checkout staff gets 5 stars. I wish they'd move to better stores.
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June 2022 by Nancy C.
Ralph's on Haven &Baseline is the worse store to shop .. so sad because it's close to home .. My daughter n I went on Thursday around 11:00 am .. ONE CHECKER N NO BAGGER !!! Poor lady had to check n bag all alone with 6 carts in line !! Not her fault .. I looked over and the Manager was standing there wow !! You can't come help ???? Staters on Daycreek n Baseline has at least 3 checkers n if too many n lines I have actually seen the manager run out and open up (Twice) !! We now shop at staters only .. Ralph's if we need one thing !! I feel bad because Ralph's used to be our "go to" store for years but NO MORE .. And that manager should be demoted to bagger !! It's her responsibility to service customers which she is just standing there .. only reason I even gave one star is for the poor checker who working her butt off .,
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March 2022 by K C.
Super clean and the staff is so nice! Lots to choose from and a fresh deli with sushi!
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January 2022 by Roxanne T.
Just went in to grab some groceries. My boyfriend was at the deli and the employee was pretty rude so he asked for the manager. The manager (Maddie) came out and didn't even greet him or ask how she could assist him. She told him to back away from her(due to COVID) when he wasn't even that close to her. He started to tell her about the rude employee and she was dismissive and not helpful at all. He told her he felt she wasn't really listening to him and she said that he can leave if he doesn't like the way she runs her store. He asked for info to call corporate and we later realized she gave him a fake number! Very unprofessional. We shop there all the time and should not be treated that way. If she hates her job so much, or can't do her job, she should be replaced immediately. I'm sure we're not the only ones she's been rude to.
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November 2021 by Carlos F.
No cashier's? No thank you. If you're not going to hire cashier's and make me check myself out then you might as well close the store
