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November 2023 by Christina L.
Poor communication at the front, charged over price on one Bridgestone tire. They didn't call at all when the tire was put on. Instead, I waited over 2 hours and checked on my own. My car was in the parking lot unattended. Lesson is not rely on these guys to take care of costco members.
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September 2023 by Mike T.
Got my tire rotation here and immediately after I noticed vibration while driving on the highway. When I scheduled another service to re-balance, they declined and suggested that my suspension was damaged, which my mechanic later verified was wrong. A re-balance fixed the issue. I think they just didn't want to do the work. Although prices are decent, it's always difficult to get your tires serviced at Costco. When the time comes, I'm going to American Tire.
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September 2023 by A
Very bad service's in self check in, they never help old people . The stuff in return always mad & unhappy spicaley men's, they don't respect people look at you that you aske them for donation.
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September 2023 by Jeff A.
If you value your time, go elsewhere. Took over 2 hours to install tires with an appointment. I've been a member over 25 yrs and I'll not be using costco for tires again.
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September 2023 by Dave Gibb
Prices are good, knowledgeable staff, but for whatever reason they do not pick up the phone, very frustrating.
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September 2023 by Garry Klassen8
Good prices considering prices for everything have gone up. They have great warranty and there's Costco stores everywhere.
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August 2023 by Krishnamurthy Rajagopal
My Honda CRV 2022 model with only 28K miles showed low tire pressure all of a sudden. One of the technician inspected and gave me false information that I need to change all the four tires. I did not know the Honda CRV could give false alarm. I paid 1000$ for getting all tires changed for no reason. Even after changing I got low pressure alert. The service guy said that the vehicle has to learn to adjust to new tires. Coming back home I checked YouTube and found how to reset the settings to get rid of the alarm. Felt bad for getting cheated and blame myself for not doing some homework. Very very bad experience.
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August 2023 by D A.
Online ordering experience was good, probably because I didn't have to talk with anyone. I received notice my tires had arrived. So I stopped by the tire center to see if I needed to schedule an appointment for the install. The gentleman acknowledged the tires had arrived so he scheduled an appointment to my liking for the next day at 1pm. I showed up one time but the individual couldn't find my appointment in the system but he would check another computer in the back. Hmm. He came back and said he found it but still asked me all my contact info and car info, even though I had given it to them the day before. I left my car and they said the would call when it was ready. Three hours after my appointment I had not received a call so I called the tire center twice with no answer. Unacceptable customer service from what is typically a top notch company. I will not recommend Costco for tire installation.
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July 2023 by Adam G.
Don't bring your car here. The customer service is horrible and the wait is ridiculous. The employees are in the shop and they see you the you are in the front desk and they still make you wait. They new managers. People that care
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April 2023 by Sandi B.
Wish I had thought about looking at the reviews prior to going to Costco for my tires. I always think of Costco as excellent service and it never occurred to me that the tire center could be that bad. People working the counter are nice but upon returning home I looked at my tires a little closer and found one of the four was over a year older than the other three and there is no point in trying to call because they just let the phone ring and ring as witnessed when you're standing in line waiting your turn at the counter. Also noticed that all four wheels were left with whatever it is they use to make mounting the tire onto the wheel easier. So if you go to Costco, be prepared to spend some time and elbow grease cleaning up your wheels after they're done. I also found some scratches on my wheels, but of course it would be my word against theirs. I went back a day later in hopes of switching the old tire out with another to match the age of the other three but because I drove on it, they won't do it and it is within their timeframe so they don't consider it a problem. I'd recommend asking to see the tires at time of purchase or before leaving the lot although once they are mounted, I think you're probably stuck with it.
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February 2023 by Miguel Cervantes
It took these guys one hour and forty five minutes to installed new tires to my truck a job of 30- 45 min.
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December 2022 by Kevin R.
Even with an appointment, booked 2 weeks in advanced, you will still be waiting 2 hours for tire installation. Try American tire depot instead. Same warranties.
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November 2022 by Jeanette G.
DO NOT BRING YOUR CAR HERE. Period. The customer service is horrendous and the wait is ridiculous. We purchased new tires on Monday of this week and by Thursday of the same week one was flat. Although it might have been from a nail or whatever the case the service provided when we went back to get it looked at was horrible. We were pretty much told you don't have an appointment and we don't know when we'll be able to get you in. Their manager Cesar has no people skills and lost his patience with me pretty early on our call. Mind you I was not rude when I initiated the conversation, but my kindness ran short once he said "I don't know what you want me to do or tell you". Perhaps listen to your clients regardless of whom is right. You are in the business of customer service after all. Don't bring you car here.
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October 2022 by Jorge rossil
Bad service !! Brought my dad from LA cause I bought tires with his membership and took truck for two flat tires. Took 3 hours with appointment. One tire still leaking air and have to inflate everyday . Three oil stains inside my truck . My brakes squeaking. I assumed they touched the rotors with grease. I called to take it back and they gave me an appointment for a week later. Showed up and they refused and to attend me cause my father wasn’t present . Told them they basically made me waist 3 hours and two trips for nothing . Gas is not cheap and time consuming . Returns from what I understand are not new repairs. They are returns. I can’t be bringing my dad just cause they cat their job. Bad service . Rather go to smaller tire shops .
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October 2022 by Veronica Rueckert
They had the tire I needed so I bought two, made an appointment, and got them installed. Very easy. The center is clean and the service is friendly. Plan for longer wait times, sometimes it takes a while just to get through the line of people being helped.
