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March 2024 by Allyson T.
I frequent this store to purchase work clothes. I came in today looking for a dress. Found one on a clearance rack that said "sale small size only". Liked the dress it had a price sticker of 3.99. Go up to the register to pay and the manager or owner states she cant sell the dress for that price, her Fontana location made a mistake with the tag and proceeded to rip off the tag. She stated she would do me a favor of selling it for 7.99. This is not proper business practices. This place is shady and over 4 dollars a customer. Watch what they charge you!!!
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November 2023 by Einah
I love shopping here. They have a large variety of clothes at affordable prices. I got a dress for a quince here that was beautiful and inexpensive.
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October 2023 by Your Mom
This place just lost my business. I shop here often. Two days ago I spent over $200. Didn’t have time to try anything on. I needed to return about 5 items of the 13 I bought.The Asian lady didn’t greet me. Then rings up all my items, hands me my store credit receipt but fails to give me back my original receipt. I stood waiting, as I didn’t want to just reach under the plastic wall. She shews me away and says that’s it. That’s when I informed her I wanted my original receipt. She says “u can only return once” I said I understand that but I want my receipt. Like any normal business give me my damn receipt u moron. I’ll b using my in store credit and never again. Bad manners. Zero respect for paying customers.
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September 2023 by Lawana R.
This was my go to store when i needed some cheap shein tops and didn't want to wait on shein shipping(clothes are very cheaply made and you get about 1-2 wears ) ive been shopping here for about 4 years this last experience was the worst went to the dressing room to try on some shirts the owner (older asian lady) knocks on all of the fitting room doors and ask everyone how many items they had (wtf how unprofessional if her workers were doing there job properly she should've had someone at the door taking care of that) not only was this unprofessional it was very cringy On the top of that she removed items out of the room while doing that she took my pretty little thing top So now im trying to get dressed and can't find the top i walked in with smh i try to call out to a worker to help me from the fitting room and she acted like she didn't hear me as soon as i walked out she walked in and took all of my clothes i tried on out? (Which tells me the owner told her to watch me smh) smh mind you the clothes i came in with were skin tight and my purse only could fit my phone so even if she thought i was stealing theres no where I could put the clothes So i was confused and annoyed I ended up purchasing 7 of the 12 shirts i tried on when i shop I don't want to feel like im being watched i like to shop in peace when im spending my hard earned money this will be my last time spending my coins here ill wait on shein at least i wont be profiled Not every customer that comes in the store is stealing
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July 2023 by Suzy Espinoza
Great place to find tank tops and workout shorts at a very good price
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June 2023 by Michelle K.
This company in general is horrible. I went to fashion Q in Victoria gardens on May 26. I then went June 1 because I need an exchange in my pants and I have the receipt and I was told I can do that within 14 days. I went to Victoria Gardens location and the store is no longer there. I called the number it's out of service. So then I call Victoria Gardens and speak to the hire of management and they said fashion Q has relocated they had a short term lease, I am highly disappointed and dissatisfied as a customer. The cashier mentioned nothing to me and I also tried to go to another fashion Q nearby and they would not except it because apparently fashion Q is split up by different owners and companies so I have been looking where I can do my refund or exchange . I am really angry because it doesn't say that on the receipt and none of the cashiers mention that so I try to be calm and talk to the cashier here and the manager. If they can just do this favor, I'll exchange it out evenly how are we as customers supposed to know fashion Q has different owners and different stores that's not our responsibility, so I was very upset. She turned me away refused to help me and I just walked off pissed off because I told her you need to either tell your customers or printed on your receipt never again will I shop here fashion q us a rip off .
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April 2023 by Natassja H.
Do not come here. I dealt with manager Kim and she was so rude. She got loud and angry with me when I kindly asked her for a exchange. I understood I was over the time frame about a week and a half over 14 day. But she refused stating they have new inventory and can't take it. But to my left RIGHT NEXT TO ME was the SAME EXACT shirt and pants. I had the tags attached still and receipt as well. When I pointed that out she got louder and asked angrily why I had to argue with her. I told her I wasn't and that I just didn't understand her reason for not taking the clothes if it was just invalidated. I then asked nicely for corporate number and she gave me either the store number or her phone number as it was pulled up as Rancho Cucamonga. I found the real corporate number and spoke to them about her and the store. I hope they can help me with a resolution. I just wanted more clothes :/
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February 2023 by Allie B.
I was in need of a outfit for valentines so I checked out this place for the first time. I was shocked by the fashion it served. The thing that stranded out the best to me is the workers. They are an amazing help when it comes to customer service, very kind, helpful, and patient. The prices may not be the best but it is an amazing fashion store. Hope the workers get far in life. Amazing service!
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August 2022 by Roberta P.
BUYER BEWARE!!!!! Purchased some heels here for a wedding, on the following day, and The heel broke at the church. I hadn't even wore them more than 4 hours. Tried to exchange them the following day and the rude girl said "sorry no refunds or exchanges". Called for a supervisor and the lady said shoes are final sale cause you said ok to final sale when u purchased the shoes. Don't recall that but ok. Waste of money. That's what I get for going to "wanna be 21" instead of forever 21.
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July 2022 by Emma Palomino
AWFUL COSTUMER SERVICE . Be aware. Owner says cant pay with card under 10$ . Its written NOWHERE in the store. Carry cash if you gonna buy less than that or they will give you a headache.Cheaply made poor quality clothes . Be aware sizes are way off and tend to run small .they are grossly overprived . 40$ for a no brand nothing special cheaply made polyester . You d be lucky if the clothes last more than a few washes . Don t purchase anything you want to last . The shoes are more expensive than dsw . For the clothes you can find the exact same on alibaba wish and shien for much cheapper . Even ross who carry some famous brand is cheapper than this store . Also all sales are final so make sure to try the clothes first . The place feels very cramped and hard to move through . Lot of junk . Not much work appropriate outfit . Lot of outdated stuff and clothes for teen / early 20 .
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March 2022 by Mono Ruiz
If I can give this place is zero I would I constantly shop at Q last night I bought a top right before they were closing when I get home I realize at the top has a hole I try to exchange it for a good one and they tell me that I cant exchange it smh it was a full priced item that was damaged how is that my fault the manager kept insinuating that i ripped the top because i wore it when you can clearly see its swewn incorrectly I am extremely upset and The fact that the other employee told me that I can sew it back together a 25 dollars top shouldn’t need any sewing from me horrible customer service also the plus size section is scary bad
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February 2022 by Sheryl Muskatell
Reasonably priced clothes and shoes. Sizes from teen to 2xl. Tees, dresses., Skirts, jackets, jewelry and makeup. Friendly staff. ,$30 goes a long way here.
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February 2022 by Rubio Ceja
This store is awful really bad customer service the manager/owner is so rude
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January 2022 by Twilight Applejack
Such cute clothes for sure going back.
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January 2022 by Maria P.
Rude asians, worst customer service, trash quality clothes. SPEND YOUR MONEY ELSEWHERE!
