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October 2023 by Christina T.
I've had the worst experience at this forever 21 with no resolution. I bought items for a photo shoot only to get home and realized the representative did not put the dress I was charged for in my bag. I called numerous times with no answer went in seen a manager who told me she couldn't help me. I just want my money back for an item I never received I told them to go back and review the cameras before it gets too late. nobody has contacted I even opened up a case and still no contact I'm constantly calling. I am never going to shop at Forever 21 again the worst customer service ever. I can't even find the right person to talk to this issue has been ongoing for a month. All I want is my money back that I was wrongfully charged for.
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September 2023 by Nika P
Customer service is HORRIBLE, I was very uncomfortable no one greeted and walked right pass us without EVER acknowledging that we were there.
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August 2023 by Aja E.
The staff is beyond rude!!! It's gotten to the point we will no longer shop here! the district manager needs to revamp his or her training and focus on customer service! No doubt they will lose money as online is an alternative without employees who have attitudes!
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June 2023 by Tisha Lindo
The WORST customer service I’ve ever experienced!!! All sales associates were rude rushing customers out of the store. Including the manger!!!! Horrible customer service completely unprofessional. I wish I could give zero stars.
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May 2023 by Jasmine D.
This is the cutest Forever 21 in this area. It's a small, boutique-like store and the workers are always so willing to help and give outfit recommendations. They recognize the regulars and always make conversations with me!
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May 2023 by Gobler
Sister works here great job and great price
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April 2023 by Aaron Hernandez Estrada
Sister works here great job and great price
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October 2022 by Tess, LA
Sale going on!
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February 2022 by Uitzi Castro
Really bad service they did not satisfie me as a customer.
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February 2022 by Aneessa Garrett
really good service
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October 2021 by Stef M.
They try anything to not return items. Tried returning a jacket within the 30 days with my receipt and tags were attached on the jkt. The two girls who made me wait 15 min trying to refuse my return told me the barcode was missing? Never wore the jacket, but they just from the get go didn't want to return. I guess times are tough at forever 21 when they can't return a perfectly unworn jacket for 34.99 when I spent almost $200 and that's all I was asking to return. I even walked around the store trying to exchange but everything was ugly in there. I will never recommend this location to anyone! I have shopped at other locations and NEVER had this issue. Being a store manager myself for retail I wouldn't treat ppl like this. Terrible associates with zero customer service! And dress code is clearly not enforced!
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July 2021 by J A.
Do Not Shop Here, only shop here if you like young, uneducated, inexperienced staff that are here to make a minimum wage and get through the day. Do Not ever ever ever try to return something here because everything is discounted within days of release and they will only offer to give you back a portion of the full price they charge you. Good luck.
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January 2021 by Vicky M.
There phone number is out of order. I have not received my order I placed since Nov. 2020 I have called customer service and every time I call it says there closed. It gives ne the option to chat online and when I click on the chat button it kicks me out! Where the hell is my order??? I want my money back. Forever 21 sucks and steals your money
