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January 2024 by Jaime B. Del Bosque
Left my computer unfinished on remote repair
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November 2023 by Xavier de la torre
Very professional Installed my cameras.And everything is working fine.
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September 2023 by Indi Go
They run to the back when people walk up and there's a line. You can see that there's a few people in the back. And when you call in for service, it's no better. "We'll call you back when we have someone in the area..." no call back or message. It was bad service years and it is still bad.
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April 2023 by Damien Solares
They can’t take in my PC because there’s no display due to their policy? That’s fine, ok. It didn’t help though when the advice I was given was to keep on picking at the parts myself or “just buy a new computer”. EDIT: The problem was the GPU being defective. Crazy how Geek Squad couldn’t/wouldn’t figure that out.
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February 2023 by Mercedes Gutierrez
Called to get some repair work done for my TV and just to have a repair come down would cost me $99.00 dollars forget it
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January 2023 by Ashley Yett
Phone broke on a holiday I called and he immediately came asap to his store and fixed my phone and even noticed I had a damaged battery and replaced it too the pricing wasn’t to bad he was quick and really nice person great customer service!
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December 2022 by Aaron Chaimberlain
Excellent Service
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November 2022 by Marta Judd
I really enjoyed my experience with Jasmine! She was very helpful. They where able to resolve my problems.
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October 2022 by Kween M
Well they didn't help and besides for my laptop to be ready was going to take about 4 to 6
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October 2022 by Robert Abeyta
So bad I can't describe it
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October 2022 by jason vongdara
WATCHOUT!!! Didn't fulfill protection plan even after I paid for itOkay, so I’ve been using geek squad accidental protection for years and I mean like 5+ years now. I never had any issues and I was very satisfied with their service until recently. So I had the 2 year coverage on one of my lenses and it had dropped. Mind you I only had this lens for 2-3 Months so I’m fully covered. I went to turn in my lens for a repair and usually the service center does a great job of communicating and comforting me about my repairs. I never received any phone calls or texts. I had to call the store or check in multiple times. After two weeks and a half the lens had returned to the store. Usually if my lenses are beyond repair they would just reimburse me with store credit which to me is fine. But today I went into the Rancho Cucamonga location and they had told me that this lens is too damaged and isn’t viable for the warranty. Now this caught me off guard mind you like I said I’ve been a loyal customer to them for years and even had lenses that had suffered worse damages and they were always replaced or reimbursed no problem. But now I can’t even get credited or have it replaced even having geek squad accidental plans? The same coverage I have been using for years?! I really hope people see this. If I could get this resolved I’d be happy to give this a better review and even would try them again. But after this deal I’m pretty upset.
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October 2022 by Victoria Cordt
Helpful and friendly service, plus they did exactly what I expected and paid for...yes, I would use them again.
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October 2021 by drinda johnson
Helpful and friendly as always. They answered my questions and put my mind at ease about my device.
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October 2021 by Kioshi Inoue
It was chill, they answered the questions I had and assisted me properly.
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October 2021 by Conway Phillips
Very helpful staff, even if you are not insured by them..????