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October 2023 by Bryant Seavey
Took my Hyundai in for some maintenance and a brake job before I left for a vacation. Jasmine and Andy took great care of me! Communication was very direct and to the point, which I appreciated. Also, the service was completed the same day with my appointment, and the work was very clean. It even surprised me with how thorough they were with the initial inspection. I will recommend it, and I will be returning here for repairs. Thanks, Andy and Jasmine!
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October 2023 by Taryn
I like to support small business and have been a previous customer of KBs for oil changes. My last visit they said I needed to change my timing belt. I told them I would address that issue at a later time because they quoted me $2500 and I wished to just get the oil change in the mean time. They REFUSED to change my oil UNLESS I paid the $2500 for the timing belt issue. I WAS IN SHOCK! I took my car to a Toyota mechanic at the dealership where they informed me my timing belt was perfectly fine! I have never been refused service for not accepting a recommendation. It saddens me but this place is money hungry and that seems to be more and more common. I wouldn't go here unless ur trying to get ripped off for work u don't need.
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September 2023 by Jesslyn M.
Came in 30 minutes late for an oil change and they were still able to assist me on a busy day they were professional and did the job well .
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September 2023 by Kayla Gibson
(ecit bc I cannot reply) !!BEWARE UNETHICAL COMPANY!! I got a Groupon for an oil change. It is extremely difficult to schedule appointments here as they will only schedule appointments for the week of starting on Monday and have extremely limited availability to do oil changes. When I was finally able to get an oil change at the end they tell me all my fluids in my car are low and that they can refill them for a few hundred dollars. I tell them I'll wait so that I can check with my family. My family and I go and check my car fluids ourselves and they are ALL FULL!! This place LIED and tried to SCAM me out of HUNDREDS. DO NOT go here for anything they are LIARS who will take advantage of people when given the opportunity.I had no issue with you all until I found out I was lied to about the fluids. The oil change was fine. The disposal fee was fine. The EXTREME difficulty to make an appointment was irritating but I could get over it. You are right I did not pay hundreds of dollars bc I double checked myself and found out I was lied to. I literally have the paper work in writing with what services were incorrectly recommended to me. Maybe it was not you who wrote this reply this but a lady who is employed with this company did say my fluids were low and they could replace them for a few hundred dollars. I will never forget this bc I do know so little about cars and when my dad helped me check and I saw with my own eyes that what I was told was false I could not believe that I was almost taken advantage of. I hope you all become the company that you speak of in your reply to me and I hope you hold your employees accountable. You have a blessed day as well!Service: Oil change
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September 2023 by Fernando G.
Ínstalled front struts and shocks and as soon a I drive off , there was rattling noises . Took day off from work to bring in . He said I would have to leave my truck all day . he has other cars . And offers no warranties on work !!! What???? I told him I want half my money back . DONT TRUST THIS PLACE !!! Go somewhere else . Please go somewhere where they guarantee their work .
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August 2023 by Pervaiz Sial
Great customer service and professional mechanic with friendly attitude. I will come again.
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August 2023 by Brittani K.
they were very nice and accommodating. got an appointment the same day even though they were completely booked, they squeezed me in
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July 2023 by Justian Hamilton
Purchase a Groupon for an oil change and the owner denied my repair for conventional oil on my 3.6L. I’ve had the car 3 years and no problems using many different shops. Poor customer service telling someone to go find another mechanic and that he won’t honor Groupon purchase.Reply to response: none of this was explained in person. You immediately told me you won’t do it and to go find another shop within 20 seconds of talking to you. Had you been professional and articulated this I would have agreed for you to perform the service at additional cost.
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June 2023 by Jacob Carter
Guy always wants to close early because he's lazy. Needs to hire some more experienced helpers
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June 2023 by Amber R.
I was referred here by a friend but was a bit disappointed, I told them I thought the alternator was going bad and they checked my car, charged $125 for a diagnostic and told me nothing was wrong. 3 days later my car wouldn't start and took it somewhere else and it was indeed the alternator.They ended up selling me on new brakes, and some other things so I spend $1100 and didn't get the main problem fixed and then ended up spending another $550 elsewhere. They were very nice and provided good financing options but I felt like they didn't really do a good diagnostic based on the fact that the alternator went out 3 days later like I told them, thought it was the problem.
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May 2023 by Eddie
Be sure to make an appointment. Quick smog check . Helpful staff
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April 2023 by Eric Hamwey
I just purchased a 2009 4x4 navigator for long out of state ski trips. I had just left the dealer for a recall repair. I had an error code regarding my coolant temp. They said it was fine. Brought it to KB before my trip to Utah and they caught a thermostat failure in my engine. If I listened to the dealer , I would of overheated my engine once I got to Vegas! KB saved my suv and all future ski trips! Great shop!!
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April 2023 by Mario Montes
I can't say enough about KB Complete Automotive!!!! Jasmine and Andy provide the best service. Not only do they care about you, they care about your car. Thank you so much!Service: Auto maintenance
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April 2023 by Shaquawn G.
Where do I start? I regret ever being referred to this auto shop. I went in back in September 2022 for an A/C Repair. And while there, it was recommended by Mike for me to get some maintenance work done including transmission fluid drain and refill, brakes and some other things which came up to over $1700. Although it was a lil steep and more than I wanted to pay, I got the work done. Fast forward to February 2023, my car began to loss power and not wanting to accelerate. The error code the diagnostic test gave was for the Pressure control solenoid being stuck or off. Mind you prior to having them touch my transmission, I wasn't having any kind of issues with my transmission. According to the main guy there (can't think of his name) it should have gave some type of warning sign that the transmission was failing. WRONG! There was no warning sign given. I was driving on the freeway one day perfectly fine, got off the freeway on surface streets, came to a stop then my car didn't want to accelerate. I just find it funny that I was having NO issues with my transmission until I let them do some "preventative" maintenance to avoid what is going on and now all of a sudden I need a whole new transmission for a grand total of about $4500. Make that makes sense! PLEASE STAY AWAY FROM THIS SHOP! Seems like that mess up things on purpose to get you to spend more money with them. I wish I would have read the online reviews before going there because I feel as though I definitely got ripped off. You live and you learn. *****FYI THE ONLY I GAVE A STAR IS BECAUSE I HAD TO GIVE AT LEAST 1 STAR IN ORDER TO LEAVE A REVIEW*****
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March 2023 by Pedro Guzman
Horrible customer service....They wont honor appointments for smog check, made me drive there for no reason due to their incompetence...Stay away
