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February 2024 by Dorothy Carlson
They are professional. There may be a wait. They have a kiosk check in which makes things easier
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February 2024 by saman dideban
Bad service, they don’t respect Patients, their website/ telephone don’t let you get appointment on Saturday while they don’t have any customer, and they don’t accept walk in, I took my old mom and they refused to do testing, Quest is a lot better.
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February 2024 by Kenneth Pounds
yes, awful, confused place
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January 2024 by Ahmed Jabr
Super Bad service there's no line the guy works there he decide who goes in and who's not
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January 2024 by Cheryl Brents
I came in as a walk in and came after lunch 1:oo I was in and out about 20min ?
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January 2024 by Li Liu
I would give 0 star if I could,some workers are very rude and Impatient！
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December 2023 by S M
Make appointment online or you might have to wait 2 hours. Very crowded. The building is too small
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November 2023 by nicole
made an appointment with them and they canceled on us last minute, no heads up that we might get canceled on. we needed a blood test so we still went as walk ins and the wait was an hour and a half. when we went in finally, the lady did her work fine but was snappy and impatient with us, which maybe was because of the rush they had but it was still weird. the guy at the front desk was helpful, though.
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November 2023 by Miguel Aldana
Zero empathy and respect. Won’t even make eye contact when speaking to you not give you full attention, very bad at instructions for sample drop off. I was told only my sample was needed to be dropped off so I came a day later to do so then they told me they needed the print out order when I showed up early morning and had to go back home when they should’ve just specified before hand
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November 2023 by Janz Bosque
We came here because it says we encouraged appoinment and accept walk in's so unfortunately after checking in, the lady on the counter says during saturday appoinment is needed. Please update your online information not to confuse customer as we drive from ontario all the way to rancho for nothing.
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November 2023 by Silva Soso
HORRIBLE PLACE DO NOT COME!!I had a very bad experience in this place. I waited about two hours there to do my blood test. The lady who did it ( her name is Tiffany) was so impatient and disrespectful.
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November 2023 by Linda Patin
Very small. Staff doesn’t help much. Sometimes very rude & short. I understand that they are busy but I’m the customer!!
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October 2023 by Jennifer Xu
HORRIBLE PLACE DO NOT COME!!I wish I could give this place a negative number of stars. Don’t listen to the people who give it five! I took my child here recently and our appointment was VERY delayed. The technician finally came after 50 minutes and turns out she is very unprofessional. She stirred the needle in BOTH arms and popped many veins. In the end, absolutely no blood came out! She even blamed my child for not drinking enough water! That’s total nonsense!! This place is a waste of time and the people are very rude and impatient!! Terrible place, I’m very disappointed.
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September 2023 by Alyssa Kaufman
My husband and I went here earlier today for a routine blood draw and I wasn't sure what to expect since I usually go to the San Dimas location. We had an appointment for 2 pm and it was crowded but checking in at the kiosk was a breeze and all we had to do after that was give the front desk staff our insurance cards and blood draw paperwork to scan into the system. I need a bed for my draws as I tend to faint easily, and they don't have a bed but they do have a comfy medical recliner that I was able to use once the room was open. The tech that I got was very professional and was able to keep me calm through the process. This location is a bit chaotic but other than that, we didn't have to wait more than 10 minutes and the staff are really nice. Make sure you get an appointment though.
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September 2023 by Alex Liu
DO NOT walk in! Unless you have enough time to wait. I arrived at 8:30 AM and I waited two hours. Then I went home Coz my baby needed my breast milk. The staff said they didn't know how long time I needed to wait. I'd like to make an appointment before I went to the lab, But the available for fast is after two weeks. I missed Kaiser's Lab...
