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March 2024 by Denise Bravo
By appointment only is what I was told when I brought my sick kid there this morning. I was turned away. It should not be an urgent care sign If it is not urgent care. It's just another clinic. The hours posted on Google were they open at 9am, it does not say call 1st or make an appointment they are listed under urgent care. This is false advertisement. My kid is in the car throwing up and her ear hurt. I've been here before and this is the 1st time I need to make an appointment???THIS is not an urgent care,
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February 2024 by Christen Vlietstra
This place is great! We didn't have to wait a long time, the PA was knowledgeable and immediately knew what was wrong with my son. They even called me the next day to check in on him. Highly recommend!
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February 2024 by Monica S
After 3 hours, specifically told them which Walgreens to send my babies prescription to. When I arrived 30 min later to Walgreens they had not received the prescription. I gave it time. Yet, 2 hours later, turns out they sent it to cvs which was closed at time of checking out. Which is why I didn’t ask them to send it there! So now Walgreens cannot bill insurance because cvs filled my prescription! So much for driving to a 24 hr pharmacy, I cannot get my daughter’s prescription until morning. It is very frustrating seeing your child sick and now on top of that not being able to get the meds quickly after waiting so long at the urgent care. I just feel like they are so careless after all it’s not their kid sick right?
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February 2024 by Jasmin Contreras
Do they give doctors note?
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February 2024 by Tanya Rivas
Last year of May I brought my son in for urgent care services because he was complaining of ear pain. His regular doctors office didn't have a same day appointment and I have made several trips for urgent care services with my children here, Yes I am aware they are out of network but I've never had issue before with the office or my insurance it always got covered. Now for some reason the office is charging my insurance as if it were a medical office visit when in fact it was an urgent care visit for an ear infection. I've filed 3 claims and they've all been denied!! They have records of previous visits that i always bring my children in for urgent care services. Now I'm stuck with a $215.30 bill!! I really loved the care my children got here but after this I will no longer be bringing in my kids here.
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January 2024 by Elizabeth Dominguez
NP was very uncertain with the diagnosis of my son. The “ diagnosis” was way off saying that my son had HFM disease. Preparing me for a fever and mouth blisters (none which he had) and to give him Tylenol when he didn’t even have a fever. Waste of a co pay and our time. I was able to diagnose my son myself with the rash he had off of google then to take him in to this urgent care. All which was just from allergies.
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January 2024 by Adriana Olivieri
Very bad attention from the staff, they leave you waiting more than 5 to 6 hours to attend and after they move you to the room they tell you that if you want to leave, you should leave. I will not return to this place
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January 2024 by Tiffany Pollerana
Please do not take your sick kid here! It’s terrible as a parent to feel so helpless with a sick baby and to seek help and receive the treatment we did it should be unacceptable and wish no one to experience the same.We took our boy here over the weekend as his dr office was close- ran test and were sent home with little to no direction. They said they would call with results and never did. We kept calling for results of test and were given the run around. Clearly we understand it’s a busy time of year of sick little ones - however the lack of professionalism and customer service is unheard of.we never received a call with results and called back again! She gave us results of negative on all test and rudely hung up . His fever continued and he was not getting better. We seen his primary - and our boy had an EAR, an EYE and CHEST INFECTION!! How could Little Start Urgent Care not have seen this!! Please please don’t put your child through anything similar.
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December 2023 by Sherif Gergrs
This is the most bad placeThe people work there so rude ,not adacation at all
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November 2023 by Donarae Dunwoody
Whatever you do avoid this facility, even if you dont like Kindred Urgent it is still better than this place. Waiting In your car for up 5 hours it's just not acceptable. We left after 2 hours and my grandson is still sick so now my daughter is back over there and it's the same thing all over again. She even got there early. SHE has been almost gonna go in for almost 2 hours now but they take other people in first I guess the people that aren't waiting in their cars. Apparently only one doctor and it is not good practice whether you're for kids or not I don't understand how you could do this to people and your billing is not transparent so get it together or close down .We seem to be suffering more with you open. I will definitely be reporting you to the medical board maybe they can figure out what's happening there.
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November 2023 by Hadeel Maryoosh
I gave two stars because some of the staff are so nice, like someone called Helen, I think. Otherwise, our experience was horrible. First, we arrived at 4 waiting in the line outside so they open at 4:30, and guess when we have been seen? around 7!!!I brought my daughter who had significant headache and dizziness and I wish I didn't! Staying in the room that many hours only made it worse!It turns out that they have around 9 rooms full of patients and ONLY ONE DOCTOR there the whole time. You think your time is precious but ours is not? there was no warranty whatsoever about the waiting, and they told me that they had emergencies but also didn't know that beforehand. At least respect other people's time and suffering and bring more doctors, or a simple warning of the waiting would be is nice and shows signs of respect! My daughter suffered even more from waiting!Second, the clinic has no basic stuff like finger Hemoglobin test. We walked out with no answers to our questions. It all About " it could be" and I was the one giving the options.I wish we saved our time and money and went somewhere else.
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November 2023 by Ghoshal Ghoshal
We recently visited this pediatric urgent care facility and had a mixed experience. On the positive side, finding a pediatric urgent care center can be challenging, and I was relieved to discover their availability.However, there were notable drawbacks to my experience. The waiting time was from 2 to 3 hours. Such long waits can be quite taxing, especially when dealing with a child's health concern.The primary concern was related to billing transparency. I had inquired about obtaining an itemized breakdown of charges for a basic consultation, excluding any insurance-related matters which I will find out from insurance company I do understand that billing depends on Insurance and service provided. Unfortunately, the staff was hesitant to provide any information as they don't publish charges. I raised the concern that this is a black box. Despite my efforts to gain clarity, I was unable to receive any information about their charges. The billing person and I agreed that the billing will be a surprise no matter how hard I try to find out. This is not acceptable.
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November 2023 by Angelita Perez
Walking in I immediately felt safe. Everyone is friendly, kind and very patient. They took the time to answer all my questions and concerns. I went home with peace of mind knowing my granddaughter was checked thoroughly. My granddaughter was able to sleep better that night. Thank you.
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October 2023 by Sabrina Lockamy
They will check everything and make sure they find the source of what’s causing the problems their are testing sites in the facility my 2 years old got urine collected and we were not waiting for a long time . The staff is super friendly!
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July 2023 by Jake Murray
They were super awesome and fast. We have a special needs kid and they did amazing with him.
