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August 2023 by rod bowles
Don't try to make a return with this company
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May 2023 by Jim Manekas
I bought a scooter about 3 years ago from them through Amazon. It was "Used" with a brand new battery. The price was fantastic, it was well packaged and delivered by UPS in less than a week! Five Stars!
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February 2023 by Jennifer N.
I wanted to update since I had always received GREAT service until my next to the last one where I gave a one star review. I DID go back since I needed repair and couldnt find places familar with Luggie. My experience was back to it former 5-star quality. There was no evidence of the offending employee. Everyone was GREAT!!!! I even tried to tip them because they were so wondeful and the guy refused saying "Its our job!" After my last experience I feared they would gouge me as that gal tried to but went back since all other experiences with them have been great. I am GLAD I did! The folks were terrific and HONEST!!!! I am glad I gave them a try again. I wouldnt have but for the truly exceptional service I had in all prior dealings. I do not think they changed hands but rather the negative experience I previously reported may have been a single gal having a negative day.
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December 2022 by Jennifer Nickel
I used to be a HUGE fan!! Until about 6 months ago I couldnt praise the business highly enough, But I think they have under gone a shift in personnel or policy and I found them dishonest and outtright exploitive, I went in for a part and they were a lot higher than other places and I told them so. I asked if they had a used part since I was there. While they were in the back room, they apparently called the other seller whose name they gave when I told them it was available for less who magically raised their price in just that 5 minutes by about $100. Because these folks were rude and dishonest I opted to buy from the other seller. Magically the other seller raised the price of the part I needed - as did this location - 3 times in 20 minutes so both sellers were now double the price of the part I needed after I contacted this business to express my need. I placed the order with the other seller because these folks seemed dishonest. Sure enough, although I purchased fron the other seller, the package I received came from these crooks, I love the scooter I have and the business as it used to be, but these people now realize your scooter is a big investment you are locked into once you purchase it and they are going to skin you clean for every cent they think they can exploit, A price being raised on the same item 3 times in 20 minutes so it is double after expressing a need isnt a coincidence, They know people are disabled and once you rely on them for mobility, they know you are captive and can make you pay
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April 2022 by Juan Cifuentes
Great service, thanks Eva for you support. Luggie scooter is the best and unique folding traveling scooter.
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December 2021 by Jay johnson
Bought one of their products from a vendor and the steering broke 2 weeks after delivery making it difficult to turn. I spent close to 5000$ to purchase. I was told if I wanted it looked at I had to send it back to them for 200$ or pay someone to look at it out of own pocket. Opon finding out they don't belive it is hard to turn and don't warranty a repair. This is after I sent them a video of the issue clearly showing the problem. They refuse to stand behind own product. I was injured after heart surgery because of this scooter. Due yourself a favor and avoid at all costs. Completely unprofessional and unwilling to help nothing but a waste of money and loads of aggravation
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December 2021 by gerald J
Bought one of their products from a vendor and the steering broke 2 weeks after delivery making it difficult to turn. I spent close to 5000$ to purchase. I was told if I wanted it looked at I had to send it back to them for 200$ or pay someone to look at it out of own pocket. Opon finding out they don't belive it is hard to turn and don't warranty a repair. This is after I sent them a video of the issue clearly showing the problem. They refuse to stand behind own product. I was injured after heart surgery because of this scooter. Due yourself a favor and avoid at all costs. Completely unprofessional and unwilling to help nothing but a waste of money and loads of aggravation
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October 2021 by Michael T Smith
I drove to their location I needed a key for a different scooter and they only sell their scooters and maintain their scooters so they were of no help
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April 2021 by Michael Smith
I drove to their location I needed a key for a different scooter and they only sell their scooters and maintain their scooters so they were of no help
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July 2018 by Gregg S.
I just purchased my second Scooter from this business. Their products are great. My last Luggie lasted through seven years of hard use with no significant problems. Eva was great to deal with. I purchased a demo from the showroom. After a few days I wanted to swap it out for a different model that would fit in my vehicle better. She worked with me on the exchange so I got exactly what I wanted. All of the staff is very friendly and go out of their way to be helpful. I will definitely return when I have worn out my new scooter.
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August 2017 by Lorna B.
Awesome customer service!!. I told them the urgency of having the scooter today and Yvette physically delivered the scooter at my house. Thank you so much!!!
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May 2017 by Ann C.
The customer service here is extraordinary. Last summer we called Sara from London, and she was able to diagnose and prescribe a fix for a problem with acceleration. This past week after jamming my Luggie under a table, Sara and Yvette talked us through another do-it-yourself repair. Very responsive and knowledgable, exactly what you hope for and seldom find elsewhere!
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January 2016 by Carole Z.
This company is WONDERFUL to work with. I was on my way to a cruise ship in San Pedro and realized I had left my charger at home. The office staff was kind enough to LEND me a charger for the week and even told me I could mail it back when I returned home. I had to drive by their office on my way home so I returned it in person. They made a disaster turn into a lifesaver for me, as the Luggie scooter batteries needed daily charge from using the scooter all day. And this is the second time the Luggie scooter has been used on a cruise and it once again was perfect. We had to "tender" at Catalina Island on this cruise and on Maui during our Hawaii cruise last year. The Luggie is so easy to fold up and stow away when necessary and it maneuvers in the ship cabins easily. I just cannot say enough good things about Free Rider USA and their terrific staff. Thank you again.
