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March 2024 by Mike H.
Laura helped us pick out some fantastic beds. Seamless transaction, from purchase, to delivery, to setup. Thank you for everything, Laura!
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February 2024 by Melia S.
DO NOT BUY THE WARRANTY - This review is really for the customer service and warranty. I recently purchased a sectional from Mor, which I really like. While purchasing it, the salesperson, who was really nice, asked me about my kids and pets at home. She recommended purchasing the Warranty to protect the sectional for 4 years, which I did. We had two things happen within a week of each other - the first was a friend sat back against the cushion causing it to pull away from the back of the sofa and it broke the zipper, which attached the cushion to the back. Now this person was older and not a large person, so there was no real weight behind this to cause it to break. During that same week, our puppy peed on the sofa. I cleaned the sofa and got the look of the stain mostly out, but the smell is still there. Since I had purchased the warranty, which stated it covered pets and rips, I thought I was good. BUT NO....They said the rip of the zipper was normal wear and tear and so it wasn't covered and since you couldn't see the the stain on the top of the cushion from my pet that it wasn't covered either. I reached out to MOR but I got a standard email response that they couldn't do anything if my claim was denied. So again, I say, DON'T BUY THE WARRANTY. I am not even 1/2 way through the warranty period and it doesn't anything in what it says it covers. Don't waste your money.
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December 2023 by Fernando V.
The customer service for this store is absolutely wonderful. I ordered a custom sofa and eight countertop barstools. Twice, the bar stools that were delivered were defective so I rejected the delivery. The store replaced the defective bar stools without a problem and has accepted to replace our custom sofa by making us a new sofa. The store manager, Tanner is highly professional and very responsive. His number one priority is to make sure that we are satisfied. Great furniture at great prices and fantastic customer service!
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November 2023 by Deeann W.
If I could give a 0.5 star I would. First off typical salesperson pitch Richard helps us. We bought a new bed frame, two nightstands, couch, and kitchen table, 2 recliners. You would think they would want to take care of you. We asked about the table, and he didn't really know about the material, lied about how the chairs are put together because they were so wobbly. We get the furniture delivered that's where the nightmare gets worse. The table is scratched, the guys who put it together were going to leave when we noticed two screws missing from the table, the chairs all wobbly and cheaply assembled, we complain to get a replacement. Guess what that one came back with scratches to, its like where do they get this from? So I said enough then the guys didnt want to take it back.I was on the phone over an hour going back and forth with the driver and the store. So, we decided let's go back to the store and get a new table. Tanner the manager helped us and they gave us so much bs about the new table. They should be trained better on products. Anyhow i could keep going on about all the issues, When I asked for a copy of the new invoice he sends me a screenshot to my phone. I asked for it to be emailed and they ignored me. I will never go back!!!Once they sell you, they ignore you.
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November 2023 by Win M.
I absolutely love my couches! Most comfortable couches ever! I also purchased two bedroom sets and barstools I'm Very happy with
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October 2023 by Juan Estrada
Great customer service, Pauline did an amazing job assisting us and guiding us based on what we were looking for. She went above and beyond , very kind, helpful, and knowledgeable. The furniture was very good, good quality and modern.
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October 2023 by Yassy Wilkins
Laura is very knowledgeable, kind, and attentive to the needs expressed. She provides available options to assist remaining in budget without sacrificing your style. Furniture is high quality and every step of the process is explained - no hidden matters. Just awaiting delivery and see how that goes.
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October 2023 by Tori Cooper
Richard is amazing! This was one of the 4 other furniture places I looked at and Richard was the first person to make me feel comfortable and heard. Throughout my search he was very patient and kind, even though I continued to ask questions and changing my mind. I am looking forward to completing my purchase with him later this week. If you want a great shopping experience Richard is your man!
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October 2023 by Doreen Daniels
Robin was Amazing! Her customer service was stellar and beyond my expectations! I had a great shopping experience there. I was provided many options with my purchase and its delivery. Robin even offered me cold water during my visit. Thank you Robin!
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October 2023 by Monica Guzman
The selection there was really good. I was really pleased to know some of the sofas were able to be customized at no extra cost. I turned a sofa to a sectional and changed the color to what I wanted at no extra cost. That was the deal breaker for me. I bought my entire living room in one store. Very happy with my purchase and the sales rep was very knowledgeable and helpful.
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October 2023 by David Wilbert
Awesome store, excellent customer service, although I think there IS room for lower price negotiation, Pauline! The store is well organized. They offer popcorn and soda while you debate our duke it out with your hubby or wifey over which set or color!!! I highly recommend it!
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October 2023 by Debra Johnson
I had a great experience, once again with Mor Furniture. From walking in last Friday and getting help by Tanner at the Rancho location to purchasing my couch Sunday. I had a phenomenal experience. My couch was delivered to me in less than a week. I can say Francisco and Rigo were the two men who delivered my couch today and they were so kind, quick and nice. They were done is less than 15 minutes.Thank you so much Mor Furniture for the great experience.10/10 definitely recommend
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September 2023 by Pal L.
Very rude workers and products are overrated don't recommend this place , try to find something better, i asked one of the workers if there is any discount and with a rude way to talk said we don't do discount here and the dining table i asked for was almost 1500 dollars with a 130$ 1 mile delivery , while i was there I checked online and find same exact one with 6 chairs instead of 4 for only 1000$
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September 2023 by Maira S.
The general manager, Tanner, was the most helpful while we were shopping. More importantly, he wasn't overbearing and pushy like most salespeople are. Tanner was very knowledgeable, kind and even gave us suggestions on what else we should do for furniture and decorations in our new home!
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September 2023 by Eric Ortiz (101R73)
Great customer service ? very welcome Martine helped us for what we were looking for I can refer other's to come shop here
