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March 2024 by James S.
Bought a 2 year warranty battery less than two years ago. The shop employee told me it wasn't showing up and I said what! How? She said yeah we can't give you another one. Then another employee came out to inspect it and looked at the date of the warranty on the batter and he said it's not under warranty anymore. I pointed out that the battery still had two years left based on the date of the battery. He stayed quite and said yeah without a receipt we can't exchange it. So the employee said maybe go to the oreillys store you bought it at and see if they could find the purchase on their database. So I drove all the way to Pomona the salesperson asks for my number and found the battery on my record within seconds. I said," why would the other store say they didn't have it on record?" He said, " Maybe they were just trying not to give it to you." I think the truth is that the employee at the cashier was just old and didn't know how to use the computer and decided to just say I didn't have any records of the purchase. As for the second employee he seemed like he just didn't care about the situation and just wanted to avoid having to do anything. Very incompetent store management. Never coming back to this location.
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February 2024 by Thomas Johnson
They are try and help there custerms
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February 2024 by Alejandro Martinez
Great service prices good ? thanks to help me Amen ??
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January 2024 by Michelle Faerber
Good service
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January 2024 by Qing W.
Very satisfied with the service of this shop. I replaced a new battery with 3-year guarantee.
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September 2023 by Mark Saint
Jacob, Jacob Jacob...well done. I called in behalf of my coworker. She was very concern about her battery. Called and Jacob did me a solid with his professionalism and knowledge. He didn't ask if it was 4x4 or 2wd or automatic or manual. Down and dirty. Year and model I supplied him. He gave me options of batteries, (well done) and when I asked him the group size, HE DIDNT HESITATE . He knew what it was!!!!!!!! WHAT!!!!! My coworker called me getting her battery replaced and was very pleased. She said Jacob was very helpful. She was worried about the language barrier but she said he was very helpful and willing to help. THANK YOU JACOB, we need more humans with your attitude.
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August 2023 by George S.
I've been a client of this location for many years but this weekend these guys really made me feel special specially after getting the worst customer service at Auto Zone off Foothill. I hate to harp on the negative therefore let me focus on the positive. While waiting in line at the Auto Zone and being ignored by 3 employees, I call O'Reilly and inquired on a car battery. Jakob answered the phone and confirmed he had what I needed. I left the other place and came over. I happen to have a battery core for one of my other cars which is the only reason I was going to the other place in the first place. I've gotten bad service there before. Any way, Jakob was able to give me a core deposit on both batteries. Anyway, these guys has me in and out in no time. Thanks for the great service.
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July 2023 by Yifan Cheng
Friendly accept used filter and oil. Love to go here.
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July 2023 by Rod Roderick
They are constant across the USA,have used them in 6 different states
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July 2023 by christine
Amazing service! Jacob was super friendly and helpful in assisting me with my battery. Really appreciate it!
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February 2023 by Michael Ali
Best customer service ?? I saw that my hood supports on my Ford F150 would not hold open my hood. ( very dangerous if it would close on me ) decided to stop in and get the supports the young gal that helped me was great. She found the hood lift supports and suggested I replace both. I opted to get them and then she went the extra mile and offered to replace them on the spot! ?? took her only less then 7mins from start to finish. Definitely recommend this place thank you “Erika”! You saved me from getting my hands crushed! Lol
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February 2023 by Michael A.
Best customer service I saw that my hood supports on my Ford F150 would not hold open my hood. ( very dangerous if it would close on me ) decided to stop in and get the supports the young gal that helped me was great. She found the hood lift supports and suggested I replace both. I opted to get them and then she went the extra mile and offered to replace them on the spot! took her only less then 7mins from start to finish. Definitely recommend this place thank you "Erika"! You saved me from getting my hands crushed! Lol
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February 2023 by Angela N Kidd
Helped get my car towed when it broke down in the parking lot
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January 2023 by Paul N Rosalie H.
AMAZING CUSTOMER SERVICE! The two young people working this evening went above and beyond. A young man with long blonde hair and a young woman with blonde hair who was the manager. I apologize for not catching their names but they were both equally helpful.
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November 2022 by Jeremy Fagundes
Prices were fair staff was friendly and knowledgeable. Rented a steering wheel puller which is free to do with a credit card or cash deposit, which you get back when you return the tool. Good selection and deals.
