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February 2024 by Brian Lawrence
Daniel was super professional and thorough . He explained everything in full detail. Could not have asked for better service.
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February 2024 by Rolyn Grim
Daniel was great! Very patient, attentive, knowledgeable and nice.
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February 2024 by Dan Moore
Great customer service, Daniel answered our questions and understood what we were looking for a purchased the mattress.
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February 2024 by Patricia
Great customer service with Daniel. He knew our needs and showed us the different types of mattress and benefits. Went in to look and purchased two mattresses.
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February 2024 by Rose Ballesteros
Dan in Rancho was very helpful. We were in and out in no time. Great mattress and service
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February 2024 by Lee Wang
My sales person Dan was very helpful and he knows mattresses. We went to 4 places before going to Ortho were we meet Dan. He was so inviting and really showed concern for our needs. I think it was his genuine willingness to find the "right" mattress that lead us to purchase from him.
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February 2024 by James Doakes
Got both of my daughters mattresses here. Great customer service and no wait. They have lots of discounts and the mattresses are great quality. Will definitely be back
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February 2024 by christian miranda
Ryan was very helpful and knowledgeable
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February 2024 by David R.
I visited this company yesterday (02/03/24) and was quite pleased with my purchase. The salesperson was patient and very thorough in his explanation of products. I gove them 5 starts for quality of service, selections and products. Visit there, what do you have to loose. Oh, several months prior my friend purchased a mattress set for her mother.
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April 2023 by Eloisa Rivera
Best customer services with Ryan our sales rep … Thankyou so much Ryan !
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April 2023 by Dana M.
Ryan made this process go very smooth. Felt like I was taken great care of. I am now a fan of Ortho mattress. Thank you
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March 2023 by Erica H.
I am in the process of trying to do something about the bed frame. It rocks back and forth and has nothing to do with the wheels. Daniel and Nathan informed us that if there are any issues with the bed or frame, it will be easily handled, and it has not. My mom has a bad back and has been suffering from the bed frame. They sent their delivery drivers to come inspect the bed frame, and they did not relay the correct information to customer service. Now I have to send a video of how the bed rocks. Which I am going to do. It is frustrating because Daniel and Nathan promised this great customer service, which we still have not seen. Customer service is saying there isn't much they can do, and we have to pay for an upgrade. We have other beds on bed frames at home with wheels and have never had an issue as this one. It is disappointing having to go through this. They haven't tried to help in any way, but tell us that their drivers said there isn't anything wrong with the bed frame when they aren't the ones sleeping on it every night and relayed incorrect information to customer service. We tried to tell the drivers, and they wouldn't pay attention to us. They would just say its not broken, so we can not swap it. The drivers are not experts on bed frames. They just deliver and leave and are always in a rush.
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December 2022 by Pedro Rubalcava
Was sold an orthopedic bed which was supposed to help out my my and I’ve been waking up with pain as I’m tossing back and forth !!! My wife hates the bed and goes and sleeps with my daughter who has a very soft mattress .. very unsatisfactory What very bad mattress what can Ortho do about this!!! My last mattress my ex wife kept was a very outstanding mattress and very comfortable very plush compared to this harder mattress that was supposed to help out my back .. I’ll be having neck and back surgery within the next six months and I hope that Ortho will help me be and stay a happy and less pain customer .. please help me!!!!!!
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November 2022 by Ashley H.
I would recommend Ortho Mattress. Daniel was very helpful. He explained everything from how the mattress is made to the warranty and let me ask all my questions. I appreciate his excellent customer service and will return if I need another mattress. Thanks again, Daniel!
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June 2022 by Allison Y.
Really comfortable mattress, had it for 4 years now with no problems. Ryan also helped get us some plastic covers to protect it for our upcoming move.
