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March 2024 by Marley M.
I've been a regular customer at this location for a variety of services, including tire pressure checks, patch repairs, a new battery installation, AC compressor replacement, and most recently, an alignment. Throughout each visit, I've always received great customer service. I'm genuinely grateful for the dedication and hard work demonstrated by the staff. Thanks a lot, guys!
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March 2024 by Andrea G.
Amazing customer service, communication, and services. I needed my breaks replaced and Victor assisted me with the process. He was very helpful, detailed about the process and pricing. My experience was great, I will definitely come back here and ask for Victor for any future services. -Thanks!
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February 2024 by Rod Rolle
Victor and his team did a great job on my car. These guys know what they’re doing. Amazing service and very professional.
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February 2024 by justin A
It never fails.. I keep getting laughed at by my friends when I tell him about this place. It never fails to bring your car in for something and get charged One price just to get a call and have it almost doubled. I come back because I have warranty on the work done but just to find out that the warranty expires because the manufacturer supposedly changes its fine print and they can't honor it anymore. It never fails to bring your car in for one thing and two weeks later find something else wrong with it that you had no idea or has never been an issue before. This place is the reason mechanics get the bad reputation and honestly I don't think I'm coming back even with the warranties I have.. I'll just go to the dealer and pay the premium so I don't have continuous problems because in the long run it may be cheaper than the dealer but the problems that will follow after your first visit will be even more expensive. The day someone sues this place I hope I get a piece because this place has done me wrong and I have all the receipts prove it. This is a warning for those of you looking for a mechanic, look elsewhere!
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February 2024 by Justin A.
It never fails.. I keep getting laughed at by my friends when I tell him about this place. It never fails to bring your car in for something and get charged One price just to get a call and have it almost doubled. I come back because I have warranty on the work done but just to find out that the warranty expires because the manufacturer supposedly changes its fine print and they can't honor it anymore. It never fails to bring your car in for one thing and two weeks later find something else wrong with it that you had no idea or has never been an issue before. This place is the reason mechanics get the bad reputation and honestly I don't think I'm coming back even with the warranties I have.. I'll just go to the dealer and pay the premium so I don't have continuous problems because in the long run it may be cheaper than the dealer but the problems that will follow after your first visit will be even more expensive. The day someone sues this place I hope I get a piece because this place has done me wrong and I have all the receipts prove it. This is a warning for those of you looking for a mechanic, look elsewhere!
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February 2024 by Katie Granch
Made an appointment and waited for over 2 hours for a tire rotation!! What is the point of an appointment if they make you wait anyway?Meanwhile they were messing around joking in the garage versus doing their job!I will not be returning back to this location!
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February 2024 by M x
Had a great experience with Victor!! He finished pretty fast and I love the outcome Thankyouu
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February 2024 by Jalens Voices
Very helpful! Helped the entire way! Victor did an amazing job making sure I was taken care of. Johnathan was also helpful in making sure I got all the info regarding with my car. Definitely would recommend!
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February 2024 by Hamid Kamara
Great Customer Service; I was walked through the entire process. Everything was explained in detail. All my questions about current and future service were answered. I would recommend PepBoys to everyone.
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February 2024 by Mónica T.
Worst place ever, took my car there to check my tires because the tire pressure was low. Waited in the lobby for more than 2 hours, ended up going to the front desk to ask about my car and they had checked my car an hour ago but didn't say anything. Just had me waiting for no reason. Then proceeded to tell me that there was nothing wrong with my tires. I go to my car and the light keep saying that the tire was low (16psi) so I go in again. They check my tires AGAIN and proceed to say that there was nothing wrong, that I just needed to drive for some time so that the sensor would be recalibrated. I started to drive and the psi just keep going down. I ended up parking at a random place just to see that my tire was completely flat. They checked my tire two times and still, sent me home with a flat tire.
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January 2024 by adrian dowell
Even though it took longer than expected, which wasn't their fault(vendor brought wrong part) they communicated and made sure I understood and worked to accommodate me as much as they could for the inconvenience and my car came back great.
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January 2024 by Ct Es
Go somewhere else service takes a long time plan for the day . Not professional don't know what there doing. Expensive will find other things wrong or they brake it themselves. Would give it negative stars if I could.
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November 2023 by Jay Jay
I went in to get a oil change and they told me I need new tires, brakes, struts, and rotors. I did everything they recommended and now my car jerks and make noises when I completely stop. I called and told Pepboys and they recommended me to make a appointment to come in for a inspection. When I went in for the inspection they told me they don't know why this is happening and they redid the entire work again. Long story short the problem was not fixed, I still have the same problem today.
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October 2023 by Marsalis Pierce
Back in February, these guys helped me out of a huge jam when I just bought a car. My Ford focus ST had been damaged due to me hitting a dip and these guys gave it their all to get it back going for a fair price. Victor, the assistant manager, did all the coordinating and with excellent service. Amber, the sales rep, hooked it up with a fair price. Last but certainly not least, the tech team duo that was Eddie and Johnny, did an amazing job on all the repairs. These guys are awesome people and I recommend their five star service.
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October 2023 by Michael Simms
Overall a great experience, but a couple of hiccups knocking it down to a 4 star.Victor was excellent to work with, and made it a point to hear me and my concerns about my car being serviced. He was sure to communicate to me and suggest proper action through the whole process.The hiccups were the tech’s not fully finishing the service before before marking it completed and ready for pick up, my rear suspend was left loose, and my windshield wipers were disabled, so I had to take it straight back, but it was sorted rather quickly. outside of that our car drives, and feels so much better now.Amber was a a good help as well, but seemed to miss some communication with Victor about the completion status of my car, so there was some confusion towards the end sending mix signals.Overall I’ll be back in to sort out the last few things that need to be done, and would suggest if you go to this location for service ask for Victor, he honestly made it very personable and listens to your concerns, there is the up-sale like any service department, but for my situation it was needed and well warranted.
