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November 2023 by JAMES RASCH
Have been a long time customer here. Facility has always been top notch. Clean, pest free and units are very secure. Staff is always friendly. Great customer service. Pricing is good too.
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November 2023 by Melissa Rocco
Highly recommend this facility. Staff is so friendly and helpful. Clean, pest free and secure facility. They care about their customers! Linda is always helpful and greats me with a smile!
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November 2023 by Crystal Taormina
Everyone at the storage facility is very friendly and courteous. Linda is over-the-top. Nice – the facility is clean and pest free. I highly recommend this place for storage.
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November 2023 by Harold Mc Lean
Great service, Affordable and convenient location and hours. Julie ,Linda and the rest of the staff are always friendly and helpful.
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November 2023 by Antoinette Otero
Very clean and location is convenient to do our shredding and fill up with propane. Staff is very friendly.
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November 2023 by Brett Endter
The best staff ever!!! They make you feel like family.
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October 2023 by am al AM
Victoria pouch storage is the best place to store! Their prices are affordable, rarely raising the prices. The employees are ALL super friendly and helpful, especially Judy! They are always going the extra step. Our family all love them!
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October 2023 by Anita Panowicz
Jacob knows how to do his job well. He took the time to explain how it works and what I need. The process is very simple. I would recommend everyone to store here
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October 2023 by Fred Chen
Love this place. Linda is great!!! responsive, attentive, helpful. Place is pretty secure. I was on the waiting list for a long time and they called me when the space become available. Nice group of people and nice place.
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September 2023 by Johnny Gomez
We are a landscaping company “Elawns Landscape Maintenance” we’ve been servicing the last 2 months. This place is very clean to rent. Thank you Judy, Tulsi, Linda, and Jacob. I highly recommend this place.
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September 2023 by Cliff Coulter
I must express my sincere admiration for the exceptional customer service I received. Jacob, Linda, and particularly Tulsi demonstrated an extraordinary level of assistance, going above and beyond to ensure a seamless experience during a challenging relocation. If I could, I would rate this company 10 out of 10 stars. Their dedication is truly praiseworthy! ??????????
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September 2023 by Felicia Lamadrid
Tulsi was great help it was. Quick and. Easy . Good help and. Proper communication skills.
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January 2023 by Letitia glover
I used this storage facility a couple of years ago when I moved to NY. Well I am back in Calif and intend on renting space there again. Staff was so efficient and courteous to me last time and prices were good.
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October 2022 by Nikki E.
Highly recommend! All the staff there are so so nice! We mostly were helped by Emily. She was very kind from the initial call to inquire about space to us moving my trailer there. The paperwork process was fast and painless. She took us for a quick tour around the property and even played Disney music for our 5 year old in the office so the little one wouldn't get bored while we were finishing up the initial move. Thank you so much Emily!
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October 2022 by M S.
The customer service here is absolutely amazing and the late hours were perfect for my needs!! I had a large amount of papers that needed to be shredded (10 trash bags full, lol) on a Saturday (10/15) and couldn't seem to find any place that was open late, and even if they were open, they didn't have enough room for all my shredding needs. When I called the first time, I got their answering machine, but it didn't say anything about their shredding services, so I thought maybe they didn't offer those services anymore. After calling around other places and not getting any hits, I decided to try calling one more time and that's when the amazing Emily Rozinka answered my call! She explained their pricing services simply and politely (it depends on the day and weight) and told me to come on down whenever I was available. Anyway, I went down there right away and Emily was still just as polite in person as she sounded over the phone. She was also very friendly and patient with her explanations of how the shredding process works. She didn't look annoyed or anything if I asked her to explain something again and was very accommodating the entire time. The process is simply weighing the bags of paper (I had 10 trash bags) and then you need to deposit the papers yourself into large bins. These bins are locked so that you can't access others' papers already in them, which is a nice security feature, and can only be opened by the personnel who comes to carry out the actual shredding services. There is an opening on the top of the bin to deposit your papers, but I must warn you ahead of time that it is only about 1 inch wide and 10 inches long, so if you have a large load like mine, it could take a while, lol. On a side note, I must absolutely comment that after my bags were weighed, Emily confirmed the number of bags with me before I began the depositing process and I am so glad she did because I realized I only took out 8 bags to be weighed and forgot about the other 2 bags in the backseat of my car! I could only fit 8 bags in my trunk, so forgot about the ones in the backseat, lol. I was so glad she confirmed with me about the number of bags, as it not only reminded me of my other bags, but it also makes sure we're both on the same page when it comes to all the little details of the shredding process. I felt so comfortable and confident using their services when I noticed that she even pays attention to something as little as that. Since I had a large load, I was going to be there for a little while. She doesn't stand around to watch you or anything, so you feel more comfortable going at your own pace depositing your papers into the bins. Emily even informed me midway that she was going to step out for a few minutes to get her lunch (if she had to wait for me, she'd starve, lol). I thought that was very considerate of her, since you would naturally assume I would be there a while and wouldn't even notice if she stepped out, but I was glad she did let me know because on the off-chance that I had a question for her, but couldn't find her, I'd be wondering where she left and feel ditched midway. Emily is definitely topnotch when it comes to all the little details of customer service! She even told me that she would weigh the containers that hold my papers (even if they're just bags) and discount that from the total weight, since you pay per pound, which I thought was very helpful because I had a lot of papers and any little amount of money I can save is very helpful. At the end of everything, she once again confirmed with me the number of bags, their weight (she had to step out again to weigh the bags separately so she could discount that from the total weight, along with various other things that somehow got mixed up in the bags but couldn't be shredded), and explained their pricing breakdown again so that I fully understood what I'm paying for at the end. During the entire time, Emily was still just as polite, friendly, and patient with me as she was
