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March 2024 by Don B.
I have been a customer here for over 10 years and the last 6 months it has been sad to see the rapid downfall of customer service. The pharmacy has a few staff that have been there for over 10 years and they are fantastic, the new staff and pharmacists are rude and condescending, 4/6 of my last prescriptions could not be filled on time, one was so late I had to short my dose to only have low to moderate issues from the lack of medication. My escript goes in early, I call at 7 days since their system does not acknowledge a script over 7 days out, I call at 3 days early to make sure my prescription is in stock and after being hung up on over 15 times I am blown off with a yes it is fine. I call the day before and again same issue, day of and guess what they do not have it in stock. Why is my prescription causing the system to make sure stock is available, the rude new pharmacists of which I have names but will not post out of decency tell me we have taken on more clients and we are busy which is not my problem. If it was not for the 3 fantastic staff there I would be gone, if it was easier to find a good pharmacy I would be gone. It is unfortunate corporate does not seem to care, these medications impact my quality of life as much as lack of food would impact any human. What options do we have as customers when the new pharmacists do not care about being a decent human being. Maybe someday they will be on the other side of the equation and will learn to be a grown up, professional, decent human.
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March 2024 by Rosabell M.
The store is clean, and both the pharmacy techs and front counter staff are friendly, helpful, and efficient. I received fast and attentive service from the pharmacy techs, who assisted me with my needs. The front counter staff were equally polite and accommodating. The ice cream here is so good! And they also sell the cartons of ice cream! Overall, my experience here was positive.
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September 2023 by Ronald Ramirez
I have to look for somebody to get some service. The service was okay. The store is kind of empty in there you don't have to wait in line. Neighborhood is good. There is another parking place there. The store is very clean there. The price is high there no discount. It is easy to find.??
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August 2023 by Mandy L.
There's always an issue at this particular Rite Aid. Issue loading money onto debit cards, issues with not having items in stock, and now they charge for the bags EVEN WHEN USING EBT! Which they are not supposed to do! Going to have to make a call to corporate because this store is a complete burning dumpster fire.
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May 2023 by Sara D.
Ice cream freezers are always broken, bathrooms are always out of order but work just fine(assuming they don't want to have to clean two bathrooms) when will this place just shut down already?
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February 2023 by Ruben Gonzales
Very helpful, very professional the pharmacist extremely educated.
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January 2023 by Sue Brown
My favorite drug store! Staff are always friendly and helpful… and the pharmacy is great.
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January 2023 by Steve L.
I have to commend Rite Aid Pharmacy at 19th St in Rancho Cucamonga. I was there today getting my second shingles shot. As I was waiting I heard a number of customers getting their prescriptions. And, I was shocked to hear some customers being rude and demanding. However, I was pleased to hear the pharmacy staff deal with those customers with care and professionalism. Congratulations to Rite Aid staff for doing an excellent job.
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November 2022 by C C.
I would give no stars but you have to give something. This Rite Aid sucks!!! I recently purchased an iTunes gift card, and when I attempted to use it later that evening, it said that it had already been redeemed, but it was brand new. I called the next morning and spoke with the supervisor Julisa, who was no help whatsoever and told me that, unfortunately, there is nothing that they can do even though I purchased the gift card from them. Very disappointed with this store & will never be going back. Beware of buying gift cards from this place.
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November 2022 by Yarbi Romero
Great service.
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November 2022 by Gail Oyler
Poor stock. Not enough staff. Not friendly. Freezers often broken.
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November 2022 by Jerry Searing
Pharmacy great. Bathroom disgusting dirty
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October 2022 by Janis M.
I went to the restroom and there was pee all over the seat. Since I had to go, I am a woman and sit down, I was forced to wipe it up. Please go back to women's and men's instead of unisex. Absolutely disgusting.
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September 2022 by Justin N.
PSA. For months now, their freezers have been broken. If you're looking for ice cream, you'll need to go over to Milliken and Baseline.
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August 2022 by Andrea C.
I am specifically rating the Pharmacy. This pharmacy has NEVER messed up my prescription (no pressure, staff!), the have caught mistakes from my doctor, and they are always polite and friendly. I have been coming here for at least 5 years and pray I never have to go elsewhere. Good job, all! You are awesome.