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January 2024 by Maria Perez
Although there was a language barrier Mark was super professional and kind. He was patient. I’m thankful for his hard work!
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January 2024 by Roland Acosta (EhrDebugger)
Harry was awesime, he gave us a cimplete and concise explanation of all the work we needed. WE need more TECHNICIANS LIKE HARRY , we appreciate him
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January 2024 by Monica Ayala
He had a detailed report and tried very hard to get my dish washer panel fixed. He even got on the phone with the manufacturing company to figure out a solution.
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January 2024 by S V
Brian is the best and most positive asset to your organization; in serving the people with excellence and integrity:)Our family is requesting that He be our permanent Technician whenever/wherever possible!!!
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December 2023 by Scott I.
DO NOT BUY A SEARS PROTECTION AGREEMENT. I would have selected NO STARS, but not an option. My washer was leaking and scheduled service appt on Thursday, 11/30/23. Tech diagnosed the issue and ordered 2 hoses and set up repair appt on Thursday 12/5/23. Tech never showed up. Rescheduled for Friday 12/8/23. Tech showed up and only 1 hose was shipped. Tech did find the other hose at some 'Sears location'. Replaced 2 hoses. However, in replacing the two hoses, tech spotted a couple other leaks and notice severe rust. He said that unit would need a rebuild and ordered 4 parts. Schedule next appt for 12/8/23. Called about parts and no one one could find the 12/8 appt or any parts ordered. Had to reschedule appt for 12/15/23 so a tech can come out, look at the washer and order the parts again. Tech diagnosed the same issue and ordered the parts Rescheduled for 01/08/24. Check appt status 12/18/23 and noticed the 1/8/24 appt was CANCELLED. Called Customer Service and was told that one of more parts necessary to fix my washer are not longer available. We discussed the MPA's replacement policy regarding units that cannot be fixed and determined that since parts to fix my washer are no longer available, my washer is not repairable and will be replaced. At this point I have called several times and no one can tell what the status of the replacement is. They keep telling me that they will 'escalate' the issue and someone will call me, but I have yet to receive a call. I have no idea what the status is of getting the replacement per the MPA! Reported my washer leaking on 11/27/23 and my washer is still leaking as of Wed 12/27/23.
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November 2023 by Pat Sosa
Rene was quick and explained right after he was done in how to use ice maker.
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November 2023 by Doris Traylor
Friendly, knowledgeable and efficient. Got the job done. Would recommend.
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November 2023 by Ruth Cain
Very professional explained everything above and beyond to ensure there was understanding.
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November 2023 by r j
The service guy was very nice and helpful. PLEASE do not use this against him! He is the only person that knows his job very well. However, Sears warranty program is AWFUL! My refrigerator is still broke. The previous tech was rude and lied that his truck broke down on 2 different Saturdays. Yes, he was scheduled to assess frig on a Saturday and the following Saturday to come back and repair with part. I was rescheduled over 4-5 times and my food spoiled thus had to throw it all away, plus out of pocket expense for eating out. I have made a formal compliant to BBB! This is pure fraud! Each Saturday they had me sit around waiting for hours, then cancel by the end of the day. There is no recourse for Sears. I have all Kenmore appliances. Your customer service reps can never find my contract/warranty and then all they say is that they are sorry. I am out of sooo much money due to your negligence!
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November 2023 by Rose Kuskie
This was a revisit due to my machine. Again, both technicians were professional and courteous. Everything was explained to me regarding what was done on my dryer. Very pleased with the service call.Service: Dryer repair
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November 2023 by Alex Rodriguez, Jr.
Very professional, thorough, and informative did something prior tech did not do, seemed to enjoy what he did.
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November 2023 by Sandra Plantenga
The repairman gets 5 stars. He was very professional and nice but price for the refrigerator fan motor was outrageous at $445.00. I can buy a new refrigerator for $699.00. I did not get the repair but had to pay $105.00 for the diagnosis.Service: Refrigerator repair
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October 2023 by Judy T.
The representative repair man Brsin was great. The issue i have is i paid for a part didn't need so I received the correct part which was less. Instead of me getting a refund I had to call for the refund in this modern age. The number you call has to send your request to another department for approval that takes 7 days. Then that department process which take another 14 business day. All other companies process your over payment automatically why not Sears. So if you are owed a refund you better call SEARS TO RECEIVE!!!!!!
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September 2023 by Brian R.
No show no show no show and they just reschedule via email and you can never get ahold of a live person. One time I requested a afternoon appointment 1-5pm because I had taken off of work five times prior, I did afternoon taking off half day only. This time they actually did show up at 11am, but I wasn't home yet. Tech took a picture of my front door and reported I was a no show for my appointment. They are the biggest appliance repair company in my area, but I had to ask for another company to complete my service. Cost me 4 and 1/2 days of vacation for their incompetence. Very unhappy customer
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August 2023 by Steven L.
Absolutley one of the worst homes services repair company I have ever used. Took 1 week to get appointment to repair our air conditioner. Said they could do nothing and needed to get part. Came 1 week later with nothing and said he thought they were sending part to us and left. Came back 1 week later and yes, they got wrong part. Scheduled 1 week later and wated 3 hours. When we called them they said they were on their way. They never showed up! Sears Home Services is one of most incompetent service companies I have ever worked with in managing 25 years of apartments. Although I will never use them again, I would like to warn all of you out their, you are in for grief if you use these guys.