-
November 2023 by Bryan Barnes
Please do not bring your car here. The level of back and forth I’ve went through is so disappointing. The receptionist or main mechanic guy is named Ordell. engages in negative business practices, and when I asked why my entire transmission went out after replacing the spark plugs, he got loud and accused me of lying and told me they “fix those problems” and I know nothing about cars.
Mind you, I drive a 2005 Volkswagen Beetle and take care of my car to the bone- after I changed the spark plugs because I reached the mileage recommendation, I chose this spot because they let me use a coupon I received in the mail + good reviews from yelp. After I got my car, there was shaking throughout the entire vehicle. At this point I called because maintenance comes with warranty. I had no problems calling and asked if I could bring my car back. Instead of explaining to me any reason for the shaking after replacing the spark plugs, I was charged a new amount in changing the spark plug wires.
I went to pick up my car and immediately after I got in my car to drive off, Ordell (the mechanic) let me the know the car was still shaking and that I needed a motor mount (a new problem I’ve never dealt with even after staying up to date with my diagnostics. I leave because I start realizing this place accepts jobs without proper knowledge of all vehicles.
The next day my car still has slight shaking and while im driving, the car won’t accelerate any longer. I call and Ordell tells me over the phone that they changed the spark plugs good so I have no reason to bring it back. After getting a 2nd & 3rd opinion on the car, I was told the shop didn’t do a good job replacing them and I should have them do it again.
I explained this to Ordell in person when I went to take my car back and instead of cooperating he told me I would have to pay a $95 diagnostics test. BUSINESS ETHICS. Instead of walking me through the problem and explaining options or what happens, he gets loud and tells me my car has problems and it’s not their fault. I never had these problems with my car and now these things are happening. It’s unfortunate that I dealt with a faulty business and I would advise anyone to go anywhere else. You’re better off not dealing with this place.
-
October 2023 by Bryan B
Please do not bring your car here. The level of back and forth I’ve went through is so disappointing. The receptionist or main mechanic guy is named Ordell. engages in negative business practices, and when I asked why my entire transmission went out after replacing the spark plugs, he got loud and accused me of lying and told me they “fix those problems” and I know nothing about cars.Mind you, I drive a 2005 Volkswagen Beetle and take care of my car to the bone- after I changed the spark plugs because I reached the mileage recommendation, I chose this spot because they let me use a coupon I received in the mail + good reviews from yelp. After I got my car, there was shaking throughout the entire vehicle. At this point I called because maintenance comes with warranty. I had no problems calling and asked if I could bring my car back. Instead of explaining to me any reason for the shaking after replacing the spark plugs, I was charged a new amount in changing the spark plug wires.I went to pick up my car and immediately after I got in my car to drive off, Ordell (the mechanic) let me the know the car was still shaking and that I needed a motor mount (a new problem I’ve never dealt with even after staying up to date with my diagnostics. I leave because I start realizing this place accepts jobs without proper knowledge of all vehicles.The next day my car still has slight shaking and while im driving, the car won’t accelerate any longer. I call and Ordell tells me over the phone that they changed the spark plugs good so I have no reason to bring it back. After getting a 2nd & 3rd opinion on the car, I was told the shop didn’t do a good job replacing them and I should have them do it again.I explained this to Ordell in person when I went to take my car back and instead of cooperating he told me I would have to pay a $95 diagnostics test. BUSINESS ETHICS. Instead of walking me through the problem and explaining options or what happens, he gets loud and tells me my car has problems and it’s not their fault. I never had these problems with my car and now these things are happening. It’s unfortunate that I dealt with a faulty business and I would advise anyone to go anywhere else. You’re better off not dealing with this place.Services: Transmission
-
October 2023 by Bryan B.
Please do not bring your car here. The level of back and forth I've went through is so disappointing. The receptionist or main mechanic guy is named Ordell. engages in negative business practices, and when I asked why my entire transmission went out after replacing the spark plugs, he got loud and accused me of lying and told me they "fix those problems" and I know nothing about cars. Mind you, I drive a 2005 Volkswagen Beetle and take care of my car to the bone- after I changed the spark plugs because I reached the mileage recommendation, I chose this spot because they let me use a coupon I received in the mail + good reviews from yelp. After I got my car, there was shaking throughout the entire vehicle. At this point I called because maintenance comes with warranty. I had no problems calling and asked if I could bring my car back. Instead of explaining to me any reason for the shaking after replacing the spark plugs, I was charged a new amount in changing the spark plug wires.I went to pick up my car and immediately after I got in my car to drive off, Ordell (the mechanic) let me the know the car was still shaking and that I needed a motor mount (a new problem I've never dealt with even after staying up to date with my diagnostics. I leave because I start realizing this place accepts jobs without proper knowledge of all vehicles. The next day my car still has slight shaking and while im driving, the car won't accelerate any longer. I call and Ordell tells me over the phone that they changed the spark plugs good so I have no reason to bring it back. After getting a 2nd & 3rd opinion on the car, I was told the shop didn't do a good job replacing them and I should have them do it again.I explained this to Ordell in person when I went to take my car back and instead of cooperating he told me I would have to pay a $95 diagnostics test. BUSINESS ETHICS. Instead of walking me through the problem and explaining options or what happens, he gets loud and tells me my car has problems and it's not their fault. I never had these problems with my car and now these things are happening. It's unfortunate that I dealt with a faulty business and I would advise anyone to go anywhere else. You're better off not dealing with this place.
-
September 2023 by Lisa
Very friendly and helpful. Made my smog check experience great.
-
September 2023 by JUAN KELLY
Quick service, professional, good price, place very clean
Fast and professional service, good prices, very clean place
-
August 2023 by Mark Harrer
Nice clean shopGot right to work.Passed the first time no messNo hassle. Very polite service
-
August 2023 by Ashraf Hijaz
Great customer service
-
January 2023 by Mother of Demons
The man that works there is very helpful, informative and kind. He gave excellent service and I will be back again. ☺️
-
January 2023 by Lisa Lestock
Very friendly and helpful. Made my smog check experience great.
-
September 2022 by Sandra L. Collazo
Good place. Affordable... ?
-
June 2022 by Greg K.
Always fast and friendly service. Get my smogs done here on a regular basis. They're honest and upfront.
-
February 2022 by Debbie Miller
Great and friendly courtesy service with a smile ?. If u want great service, I truly recommend Smog Stop.?????????
-
January 2022 by Eric Barraza
Been going here exclusively for years. The owner is great, the service is great as well.
-
September 2021 by Randy
Luxury car owners BEWARE! Scheduled a smog check and was quoted $40 but once I brought my car in person (Porsche 911), I was told the price would be $95and it would take an hour! I asked why the price difference and informed by the manager that "it's because it's a special car". Not sure what that means. They're all combustible engine vehicles....Decided not to proceed and went across the street to Pro Stop Smog Check and paid $40. And I was out in 20 minutes.
-
September 2021 by Daniel Beauvais
Excellent customer service.
