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October 2023 by tammy tavolacci
Your employee Ruth at Rancho Cucamonga location was outstanding! There was an issue with transferring from old to new contract, but she handled everything perfectly and professionally! I am a customer service agent with a major airline and I love it when I am treated so well, as Ruth did! She was very warm and friendly also! Thanks Ruth!
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October 2023 by Lee Cox
A-MA-ZING customer service at this location! Ruth and Mark (or Mark, I forget so apologies in advance) are both genuinely friendly and welcoming people. Mark greeted me personally when I called back after missing their initial call back after renting online. Moving is a pain, so this was a super refreshing and appreciated experience. Would highly recommend this place.
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September 2023 by Jesus Malagon Coria
I'd say that I was treated kindly and effectively by a nice young lady who was in charge of the office. She showed me the installations and provided me with all the information needed so I promptly got additional storage for my stuff in a one-stop.
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August 2023 by Cyrene Lavender
AWESOME Service, we came last minute and the customer servicing was still friendly, and reiterated all information in the best manner. Such great communication of unit expectations with fees and rules and regulations, he was kind funny and still asserted himself with all the rules! Definitely recommend this storage.
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July 2023 by Zain Mehdi
Ruth helped me find the right sized unit for my storage needs. She was patient and helpful with all my questions. This storage facility is clean, seems secure, and has very competitive rates. I chose this facility after comparing Public Storage, Planet Storage, and like 4 other nearby companies.
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July 2023 by Yvonne Ybarra Silver
Staff was great. They were always friendly, helpful and got back to us promptly. I felt safe being there (even at night) and the area was kept clean. I felt it was a bit on the pricy side, though, and in the section I was in, the lights kept going out. I'd have to walk out of my unit every few minutes to trip the sensor to turn them on again. (The timer didn't seem to work, but worked in the other section down the hall.) My unit didn't have its own light, so if take my own lantern.
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June 2023 by Carlos González
Convenient location, right across from work. Helpful and friendly staff. Office is spacious and clean.They have packing materials, carts and elevators which makes moving in and out very easy.
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June 2023 by sabrina frazier
There really good Marc & Ruth I had so much fun myself and daughter Marc is funny, kind great since of humor. Nice place to rent from
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May 2023 by Stephanie Hernandez
Some of the best customer service I have ever received! Ruth is awesome! Accessible location, extremely clean, secure, and great temperature in the lower level. Would recommend to anyone looking for storage space!
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April 2023 by Ken Bond
The Customer Service at Stor-N-Lock is by far the best Rancho Cucamonga. I have dealt with few storage companies, but Stor-N-Lock has everyone beat. The staff is very friendly and helped me and my family with our storage needs.
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April 2023 by Y G
I want to thank Ruth and Marck for their kindness during a difficult time in my life. My brother passed away only 2 hours before I showed up here and when I walked in I was greeted with a friendly welcome and treated with nothing but respect throughout the entire process from Ruth and Marck. The office was clean and peaceful. The rental process was quick and easy. Ruth and Marck make a wonderful team. I wish there were more people like them.
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April 2023 by Haneef R Jordan
Great friendly staff. Easy to sign up for a storage unit. And move out is easy as well.
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April 2023 by Telicha Wilks
Best price in town, hands down!!! Staff is amazing… Ruth has been my point of contact from day 1, from over the phone a few times, until I finally got the chance to met her in person yesterday (with a last minute request to up-size my unit, I must say). Ruth was able to accommodate my needs with ease. Moving is stressful all by itself, but I want to thank Ruth and her staff for making this part of my journey smooth and easy. Thank you! ?
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March 2023 by Rizwan Rehman
Mr Mark & miss RuthThey both are excellent and great customer service!!Definitely going back if I need any storage service
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February 2023 by Glen Roman
Sorry to have to re-edit my reviewBut Stor-N-Lock is now taking full advantage of their customersWith huge pricing increases that are unjustified for the services they offerThe on-site staff is not the problem the corporate greed isNow charging close to $50 on late fees on a $300 unitIt’s no surprise why most people have to forfeit their units due to these costsIf you’re looking for storage units make sure to shop around first
