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November 2023 by Ignacio Z
I love this location because it's not too crowded as the mall locations. They always seem to have most of the new releases, too. Men's, boys, girls, toddler, and women's clothing avaliable. They also have a board shop.
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September 2023 by Mike S.
Walked in here randomly, and needed help getting some custom vans onlineAlex was able to help me get the custom black shoes I was looking for . She even had a couple good suggestions for me which would make the shoe more comfortableShe was able to order the shoe, take a payment and have it shipped to my house Was very friendly and had a great customer service I would definitely recommend this place for sure Good job, Alex
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May 2023 by Diana R.
The customer service is great every time I come to this store. The last two times I've been here, Eric G. has helped me find what I'm looking for. He's very friendly and attentive. This is a great store overall and I will continue shopping here.
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January 2023 by Veronica C.
In the store today to do an exchange return. Usually go-to is Montclair but didn't want to deal with mall and I remembered this place and I'm so glad I did. Customer service here compared to Montclair night and day.Walked in and greeted immediately. Let them know I was here to do an exchange/return. They asked if I wanted them to hold my return for me while I looked. I said sure. The guy on the floor (didn't get his name) asked if I knew my size. Gave him my size he went to check for model I was looking at. They didn't have my size. But I asked for same model in different color (any color) so I can verify fit. He brought back 2 samples. no questions no attitude. I verified my fit then went back to the counter. Risa helped me there. I told her I wanted to return the pair I brought in that they were holding but that the store didn't have my size in what I wanted. She said she can see if they have my size online. I said it was fine, I can order online, unless they work commission, then she can check. She said they didn't work commission but that she's here to help regardless (wait what?!??). This is so uncommon these days, I took her up on her offer. She was very nice. Went through the whole transaction with me. And even printed a paper receipt for the online order on 8x11 regular paper to give me. Great customer service these days is hard to find. I will def be coming back to this vans store for my vans business.
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January 2023 by Steven Kiss
Excellent customer service, keep up the good work ?
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December 2022 by Clark C.
Today I went in to do some Christmas shopping thinking it would be fast and easy. Quite the opposite. The first girl to help me, Alex, had the worst attitude one can have. She made me feel like I was disrupting her day or something... the next girl, Myra, same thing. She couldn't answer any of my questions and left me straggling. After 1 hour of shopping in this tiny store without any clear assistance from these 2 girls - I was finally helped by 2 awesome guys Eric and Michael. The girls made this the absolute worst shopping experience, but the boys thankfully saved the day.
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December 2022 by Lo ..
Sky or Skye however she spells it...should learn vans return policy. I'm sure they have it printed somewhere in their break room. If not all she needs to do it go to the vans website and read it :) shout out to vans Victoria gardens for knowing the return policy and exchanging them no questions asked.
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December 2022 by Ines Beckenbauer
So we went school shopping for our little ones and the three employees were so awesome and very helpful. They also took the time to order us some shoes online. My husband was very very impressed with the customer service by them, I wish I could remember their names for management. So my husband stopped and bought them all gift cards for Baskin Robins as a little appreciation.
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November 2022 by Debbie P.
The store is clean, well organized and staffed with personable, courteous and polite employees. They have a large selection of styles, colors, sizes for children, women and men. From entering to exiting it was a pleasure and I got some good deals.
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August 2022 by Jennifer G.
Really not in love with this store anymore and ordering Vans online you could get a second that's slightly smaller so that wasn't good. Called today and spoke with a kid that sounded like he had a mouth full of marbles, really ridiculous that he's allowed to answer the phone but hey isn't that the times in which we live? No sale for Labor Day but I will get a free T-Shirt that I don't want and hey shoes are 10 dollars more each pair, with tax I'm saying $130 and something just said no. These are made in China and the quality sucks, my white pair tore around the shoe string hole. Not worth the money. But Amazon has minimalist canvas sneakers in my size, they come in wide and are 21 bucks cheaper a pair and I'm not looking for a parking space on a 106 degrees day, dealing with someone that doesn't really know what there doing. So saving 42 bucks sitting in A/C and not spending the money to drive! Win, win! Also the reviews on Amazon are very good not like the reviews for this store. Happy, happy day!
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December 2021 by Michael J. Nicola
Drove an hour to get to the store before they closed at 8pm but come to find out, they actually close at 7pm. So google close times and actual store close times differ. So frustrating. I mean I understand google ain’t always correct, but I guess we’ll all have to learn to “make suggestions for our favorite store’s hours of operation” and probably just call ahead of time before wasting so much time and gas.All I wanted was the Vans exclusive Deathwish gang Logo board with the big Deathwish logo down the middle surrounded by roses. I’m looking AT EVERY VANS STORE that I have the ability to get to in the Southern California area until I find it.UPDATE: Lesson learned, don’t expect to find older decks still for sale at retail stores. Do you research first. Got in contact with a dude from San Diego who had the deck. It’s signed by Neen because Neen graciously hooked the dude up with the deck at a promo event a few years back. so before you get eccentric like i was, ask yourself, is what you’re looking for something that an awesome store like Vans will carry? or are you late to the race and missed your chance to get it new? if so hit up ebay, offerup, mercari, etc. you can find freaking jewels in unexpected places.
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December 2021 by Lorinda C.
You guys are always so nice! You give the best customer service and are always willing to help. Best customer service every time. Even during the most stressful time for retail (holidays) you guys don't skip a beat. Thank you. Only Vans I shop at for years. Merry Christmas!
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September 2021 by Meg Burke
Great service and selection
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September 2021 by Rina Tarango
Zack is a really helpful employee
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August 2021 by Nessa C.
I love this little Vans store in the Vons and Chase shopping center. This is my to go store when me and my daughter physically need to try on the shoes to make sure we get the right sizes. Today I came in looking for shoes for my daughter. The sales associate Lisa Marie greeted me as I walked in, she asked if there was anything specific I was looking for. I let her know the size and shoe style I needed and she grabbed from the back. While I was helping my daughter to try on the shoes, Lisa Marie started to make conversation about how kids outgrow sizes quick and I let her know that someone had gifted me some Vans for my child but unfortunately they didn't fit and I didn't have a receipt. She told me to go ahead and bring the shoes in and I could do an even exchange for bigger sizes. I was completely amazed at her costumer service because she offered me a solution and I was able to get two pairs of shoes for my daughter plus I even got a pair of shoes for myself! I was extremely happy because I was going for one item only and came out with 3. Thank you Lisa Marie for your help! You really made mine and my daughter's day!
