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July 2024 by Alex Lindsey
Went into the store with a problem. The hispanic girl was rude !! No active listing skills !! Was trying to sell us stuff when we had a fraud situation. She told me to log into my phone and when I tried I was not moving fast enough. I'm old but fast enough. She became annoyed and proceeded to ask me questions that had nothing to do with what I wanted to resolve. She said some thing rude to me and just left us sitting there. She did not even get the manager for us. She should be fired. In fact I have call Corporate to have her fired. It was that bad. The manager did help us after we had to call him over. Now we find out that the bill adjust that he tried to get us was never processed. They took the unautorized lines off the account but did not credit our next bill like he said or the personon the other end of his phone. I called Corporate today and the adjusted the bill right away. We have been with Verizon 27 years straight and this is how we are treat, like trash !! We will be leaving soon. Our bill went from under $200.00 as a family to now well over $400.00 month. One month it hit over $740.00. Straight trash !!A FTC COMPLAINT HAS BEEN FILED IN REFERENCE THE OVER CHARGES ON OUR NEW PHONE AND PROMISES THE SALES PERSON MADE TO MY KIDS AND THEY NEVER WAIVED THEM. THEY JUST LIED KNOWING GOOD AND WELL THEY COULD NOT DELIVER THE ADJUSTMENTS.
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July 2024 by Michael
Overall a good experience, and pick up a new phone and got what I needed. And the person who help me shaylow was very helpful.
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June 2024 by Gabriel Canez
Over the past year, I have received excellent, friendly service from the staff. Always very helpful and quick with service.
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June 2024 by MR J
This store sucks nobody can help you with any questions you have all they say is contact customer support. Useless service
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May 2024 by R Marchese
Visiting Verizon was a seamless and pleasant experience from start to finish. The store was impressively clean and organized, making it easy to navigate. The staff were attentive and extremely helpful, particularly the individual who assisted me with adding a new line for my son. Though I regret not remembering their name, they went above and beyond to explain everything thoroughly and ensure I made informed decisions. Overall, my experience at Verizon was fantastic, and I highly recommend them for anyone in need of reliable service and excellent customer care.
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April 2024 by Michelle clinical Sunshine
There's no straightforward directions to just make an appointment. You get a robot asking you questions and all you need is an appointment at the store. Ridiculous
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January 2024 by Kevin F.
Came to this store when I found out Eric the manager transferred over here. He had helped me with all my needs with Verizon and helped me bundle and get my bill lower and have my plans run more to my usage with is more cost efficient for us. He actually fixes the problems he says he's going to fix. In one visit, about an hour long, he fixed my credits, changed my number, got all my lines activated, got me new accessories and screen protectors all installed and I didn't have to remind him of one thing as he went. He literally knocked them all out and remembered about the problems I went in for. Thank you Eric and like I said before at the village mall store, you're the reason I'll be going to rancho Verizon from now on. Thank you!
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January 2024 by Kylo Ren
My service randomly stopped working. I asked for assistance, and somehow someway no matter what they do they can't fix the issue. So do I have to lose my number? Seriously? I'm already having a hard time this just makes it worse. Such a disappointment.
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January 2024 by Royce Eckhart
No direct phone number to this location, forces you to go through corporate number and spend the first 10 minutes dealing with robots before you talk to a rep. That itself is a lengthy process. If I were able to call the store directly, I feel like I would be able to explain my problem and ask the questions I needed about my phone's warranty and replacement and maybe even get it done same day. Instead. I'm waiting through the weekend for them to deliver replacement and then I have to go and mail back my current phone?
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January 2024 by Kimberly H
In an odd spot. Easy to see from the street, but from the parking lot you almost can’t see it. Smaller store, was helped right away, the “security” at the door didn’t say a word to me, only pointed when I asked where to check in, very clean. Staff wasn’t rude but also not overly friendly. Would return only for convenience, parking isn’t super close either.
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January 2024 by Michael Martinez
It’s 6:10 I’m a new customer and got kicked out because there closing 7pm ridiculous
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January 2024 by Patrick Frazier
At first I walked in knowing I wasn’t going to get any assistance and guess what?They said they will help by changing my “SIM” to “ESIM” so i wouldn’t have to come so often.As simply as it can be.PointlessHad to walk all the way back inside(while raining)Raised my voice just to be given the assistance I came for in the first place.All just to blame apple for their updates. ?Wonderful experience all the way around.Great Customer service.Don’t you just love when your customer service rep tries to belittle you, by saying its other reasons things are happening. I sure enjoyed my experience!
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December 2023 by Jane Westmoreland
I could not have been more angry and hostile when I walked in the door. Eric the manager on duty, stepped up and help me and I left feeling like somebody listened to me and he fixed the issue I had in minutes! Thank you, Eric
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December 2023 by Mukesh passi
Very uncoaprate staff is here, d’t go to this store ,??
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December 2023 by Jane W
I could not have been more angry and hostile when I walked in the door. Eric the manager on duty, stepped up and help me and I left feeling like somebody listened to me and he fixed the issue I had in minutes! Thank you, Eric
