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February 2024 by EazyDuzIt626
Never answer your call when you need assistance.
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February 2024 by Sam Bahhur
Worthless , everyone standing around and won’t even talk to you with out an appointment. Stay away from this branch if you value your time.
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December 2023 by Shade Lutfi
Worst services ever with Oliver arias. ?????
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September 2023 by Linh Y.
I had to get some money for a couple red envelopes as gifts to my Mom (Grandparents Day) and nephew (birthday). This Wells Fargo was close to closing time at noon, but I made it within the chinny chin chin at 10 minutes till noon. Can you believe there was still a long line... believe it! I just needed a few $100 bills so I used their ATM inside hoping it disburses the big bills and it did. Thank you Wells Fargo for coming through. I didn't have to stand in line as there was one available ATM for use. The other ATM was preoccupied by someone else. Yes, they have 2 ATMs inside. Inside ATMs were great that they disburse the needed bills, but they only accept 30 bills at a time for deposit which is a drag because you gotta do multiple transactions if you have $300 in $1 dollar bills. Hopefully, they will make all their ATM machines to be consistent across the board one of these days.
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September 2023 by Byron
Customer service is non existent, don't waste your time here. Find another branch that appreciates customers and are willing to help.
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September 2023 by Theresa Plumb
8 customers in line. 9 employees (3 standing behind 1 teller) and only 2 windows open. Such slow service.
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July 2023 by Ben K.
I wanted to close my checking account with Wells Fargo, and I like to do things in person because sometimes doing things online or over the phone can be complicated or take too much time. So I intentionally went to this branch to do it. I walk in and there's absolutely nobody waiting in line. There are two tellers and one of them waves me over. I tell her that I would like to close my checking account and then she tells me that I can call customer service or do it over the app. I was taken by surprise a little because I've closed accounts in person at other banks, so I was thinking that she could do it right away. So I left thinking that maybe it's just a Wells Fargo policy, but as I was driving off, I remembered reading online that one of the options was to do it in person at a branch (see photo). By that time, I just left, but I was extremely annoyed. I came home and did it on their website, which was indeed quick, but that's beside the point. I was already there in person, so I'm not sure why she couldn't just do it there especially since their website says that's one of the ways I could close the account. If there were a huge line of customers, I'd get why she would try to just have me do it on my own, but there was ZERO people in line. So it seems like she just didn't want to do any work. They LITERALLY just lost a customer!
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February 2023 by A. Caldera (vaya's dad)
This Bank has horrible customer service. I went in here just to cash a Wellls Fargo check on a Saturday. It took 55 minutes to get through the line. Bank tellers are so slow. No consideration for customers waiting in hour long. They are in NO hurry. Take their time like nobody matters. They are open M-F 9 to 5. Most people work these hours so they have to show up on a Saturday. Poor customers . Glad I don't bank here. They are only open for 3 hours on Saturdays and the only Wells Fargo in Rancho Cucamonga open on Saturdays. Why would anyone bank here? WHYYYYYYYY?
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January 2023 by Coffee Equipment Tech Service
Bad bad service only 2 person take to much time to get service. Bad doesn't care the coustomers
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December 2022 by jiajun wang
too slow waiting long time , totally have three window on today , on disable seat lady help five more customers,but other two person only do two customer
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July 2022 by Net A.
First time in this location .Three tellers open attending to customers and I'm 5th in line @3:15 pm .I'm 4th @3:20 pm in line since one customer left got tired of waiting .One customer left teller@3:21.Now only 2 tellers open @3:213:22 I'm 3rd in line3 24 one teller open 3:25 2 tellers open , I'm 2nd in line and 6 customers behind me behind me3:28 3 tellers open, now, I'm 1st in line and 7 people behind me3:29 yeahhhhhh I'm next and I'm done
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July 2022 by Thomas Lester
Go to either campus and the 210 or 4th and milliken. Management or whoever does scheduling for this wells fargo is extremely bad at their job. The tellers are polite and apologetic for the long wait, but having only 1 teller in the morning on the 1st or 15th is or even the days following is poor planning.
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July 2022 by Derrick S.
12 windows. 9 customers in line. 1 teller. The people who work here are great. Never a complaint. But the staffing is unreasonable. Every time I come here there's a line that takes an hour just because the staffing is unreasonably low.
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April 2022 by Michael C.
Sitting in handicap for over a half an hour every time I come here. Everybody that was in the line when I got here which was a pretty long line is gone so I had to leave and never did get any help. Recommend you go out your way to go to another Wells Fargo or just get another account at another bank.
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April 2022 by O.G. H.
No more pandemic to be the cause of delay . This branch had proven so many times to me that they have poor service . They don't adjust to the customers need . No one is aware none of the employees that line is getting longer . One customer takes 15-30 minutes long transaction as I observed . Yes they can be so friendly still but they have to look at the line and adjust to the need of the customer at the moment . There are still a lot of Wells Fargo branches Don't ever go to this bank unless you have all the time in the world to spare .
