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July 2022 by Nini M.
Terrible pharmacy staff. They need better training. I called earlier with questions and was very rude. Unfortunately this was the only place they carried what I needed. I would give a 0 rating if I could.
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May 2022 by Tina N.
I went thru the drive thru scheduled COVID test, i was on time! One of the pharmacist clearly seen me and ignored my presence. She told me rudely she would help me when she was done! I SWARE if i was a AHOLE i would have gone in there however i ddnt want to expose anyone inside her if my test came back positive. The other pharmacist hit my car w the silver tray instead of using the speaker! My car is brand new .. if u 2 females R that miserable TAKE THE STICK OUT OF UR A** & quit!
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May 2022 by Jane L.
I scheduled my 2nd booster vaccination and answered all of the questions on your scheduling website along with your online form. I was alerted by the CDC that I am eligible for another booster. On 5/14/2022, I was turned away by the pharmacist, Alexander L and pharmacy technician, Tamiko. Alexander informed me that my illness does not meet CDC guidelines for the 2nd booster. I showed him my CDC notification about my eligibility as well as pointed out that the Walgreens site indicated my illness DOES meet eligibility guidelines. Alexander said he is not comfortable giving me the booster and recommended I try other pharmacies. This made me feel as though the rules are different elsewhere and he simply did not want to serve me. I asked for any additional information like his manager name? They don't currently have a pharmacy manager. The store manager (Mimi Nguyen) is not here - she doesn't work weekends. Email address? No - just a phone number. I found out the district manager is named Nick. I asked for his contact information and was DENIED any phone number or email contact information. I'm extremely frustrated!!! Why is there such a huge disconnect between CDC and your pharmacy? Why does your COMPANY WEBSITE INFORMATION differ from your store pharmacy?!?
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April 2022 by rebecca f.
I've been going here for over 10 years and gets worse as the years go by. Why I continue to come here is a good question! People in the pharmacy are so rude and beyond slow!
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January 2022 by Karen J.
This place is absolutely filthy. Asked a pharmacy employee if they had cleaning people and was told no, that the employees in the pharmacy have to do their own cleaning. I can tell you it does not get done. If you want rat droppings and and fur in your meds then check this location out. Floors have obviously not been swept or mopped in ages. Gross and they are in the medical field. I will never step foot in here again.
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November 2021 by MJ J.
So slow. Waited an hour and 20 mins for a flu shot. I showed up on time for my appointment. What a waste of time.
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October 2021 by Jeffrey H.
Most difficult and unhelpful place I have ever been to. Please avoid this place as you won't get what you need from the pharmacy and they don't care.
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August 2021 by Michael N.
worse customer service 5 people working in store but only 1-2 will help you and forget about the photo department i've never seen such incompetence
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August 2021 by Michelle C.
I used to love this pharmacy. The staff was friendly, helpful, made it feel like a small, hometown pharmacy. Well, times have changed, staff has turned over and now you are lucky if they acknowledge you. Even luckier if they smile. Changing to Rite-Aid. Sigh.
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August 2021 by Diana W.
We have been going to Walgreens pharmacy on 19th and Carnelian in Alta Loma for many years. Don't know what is going on with them lately but the service is terrible. We went to the drive up to get our meds. The clerk asked our names, got our meds, set them down on the counter and left. We waited and waited. She looked at us a few times, saw my husband looking at her and waving and she did nothing. Never came back to let us know why it was taking so long. Maybe she was new..who knows. Finally after 23 minutes a lady came over to the window and asked if we had been helped. We said yes, our meds are sitting right there! The other clerk got them and just left! The new clerk apologized. Seems nowadays businesses are having trouble getting good help. The service there seems to get worse and worse every time we go. We constantly see new people work there but they don't seem to stay or know what they are doing.
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July 2021 by Tricia E.
Their drive thru to pick up meds is the slowest ever !! If you have someone in the drive thru that has to wait for meds, then send them to the back of the line. It's ridiculous !! Then again the customer that's holding up the whole line is pretty rude too !!
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July 2021 by T-te C.
I came here to get a prescription filled because the CVS I typically use, was out of what I was prescribed. From the phone call to check out, every person I came in contact with in this pharmacy was rude and unwilling to help. As previous reviews mentioned, they never billed my insurance and so I asked very politely if they could do that before I paid. The young lady at the register literally grunted and rolled her eyes as if I was asking her to go above and beyond. I know people have bad days (and it was busy), but when almost every review on here is complaining about lack of customer service, and just the lack of courtesy towards others, it should be a wake up call for management that there needs to be some change.
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May 2021 by That G.
Pharmacy staff needs work. Dropped off prescription at 10am. Was told it will be ready for pickup at 1pm. At 1pm I hadn't received a call saying it was ready so I called to check. I was told that they have to call the doctor that prescribed my medication to get their license number. My prescription has been there since 10am and it's now 2pm. Like what have u knuckle heads been doing with my prescription the last 4 hours.
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May 2021 by Tammy L.
I like that this Walgreens is a drive thru pharmacy but it ends there. They have been unhelpful most times. They wanted 600 for a medication not covered. I asked could they look for a manufacturer coupon. The tech said no. Went down the street to Ace in upland and in 10 minutes they applied a coupon and my medication was 65.
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January 2021 by Lisa H.
I absolutely love this Walgreens, fast, friendly, and great prices. The pharmacy is quick to fill all of my prescriptions. This is absolutely the only drugstore I will use.
