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January 2023 by Steve L.
I have to commend Rite Aid Pharmacy at 19th St in Rancho Cucamonga. I was there today getting my second shingles shot. As I was waiting I heard a number of customers getting their prescriptions. And, I was shocked to hear some customers being rude and demanding. However, I was pleased to hear the pharmacy staff deal with those customers with care and professionalism. Congratulations to Rite Aid staff for doing an excellent job.
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November 2022 by C C.
I would give no stars but you have to give something. This Rite Aid sucks!!! I recently purchased an iTunes gift card, and when I attempted to use it later that evening, it said that it had already been redeemed, but it was brand new. I called the next morning and spoke with the supervisor Julisa, who was no help whatsoever and told me that, unfortunately, there is nothing that they can do even though I purchased the gift card from them. Very disappointed with this store & will never be going back. Beware of buying gift cards from this place.
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October 2022 by Janis M.
I went to the restroom and there was pee all over the seat. Since I had to go, I am a woman and sit down, I was forced to wipe it up. Please go back to women's and men's instead of unisex. Absolutely disgusting.
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September 2022 by Justin N.
PSA. For months now, their freezers have been broken. If you're looking for ice cream, you'll need to go over to Milliken and Baseline.
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August 2022 by Andrea C.
I am specifically rating the Pharmacy. This pharmacy has NEVER messed up my prescription (no pressure, staff!), the have caught mistakes from my doctor, and they are always polite and friendly. I have been coming here for at least 5 years and pray I never have to go elsewhere. Good job, all! You are awesome.
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May 2022 by Elizabeth O.
Came here to reload a PayPal card like I've done so many times at other Rite Aids, however this one won't scan your PayPal app on your phone for whatever weird reason. The clerk, Cynthia, told me to go to the other Rite Aid, as if I was asking what I should do with my time. It's an inconvenience that they don't all follow the same policies. What's worse, is the clerk scanned all of my $20 bills, something that they don't do at the other Rite Aid, I didn't mind, I never make a stink in person. But the transaction didn't even work because she wanted me to pick my card type on the touchpad and it is not a prepay card. It must be scanned from the PayPal app, directly. So I asked if I could speak to her supervisor to understand why they couldn't scan it, she answered with "she told me last week I'm not allowed to scan it" that didn't answer my question. Anyways, terrible customer service and an inconvenience for a transaction that takes no longer than a minute in other locations.
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August 2021 by Anthony R.
This is an awesome, Rite Aid store, Tammy, is so polite and nice, Great Customer Service.
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August 2021 by Sydney S.
Literally full of incompetent "professionals" who don't communicate with one another and always mess up your prescription. Lady on the phone kept interrupting me when I was simply just trying to tell her what was going on. She told me "no you're wrong" how tf does this chick even have a job in this field? Horrible personality, horrible customer service, zero integrity. The lady is working today (08/04/2021) morning shift... didn't catch her name but yeah might want to look into it RiteAid.
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January 2021 by Vanessa H.
Smh Lesson learned. I came to the store to buy an humidifier to help my son with his asthma.I paid double the price I would've paid for it on Amazon so I could have it same day. I threw away the receipt thinking I wouldn't have any issues but there's a problem with the product. The manager was unwilling to help me in anyway just said if they had the exact when I could exchange it but since they don't no options. you would think they would at least let me pay more for an upgraded one so it wasn't a complete waste. I have to replace it since he needs it but I will never give you money again driving across town to target where I know if they sell me a bad product they'll help me.
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September 2020 by Tatiana K.
I've been going to this Rite Aid for many years. They always have my medication on time. They send a text when my prescription is ready and they know me by name. Keep up the good work!
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April 2019 by Ron L.
Nice greeting as I walked in. People stocking shelves. Nice selection of greeting / birthday cards. Store is clean. Cashier was very helpful. Trust me. I wanted so much to snag a huge triple scoop of ice cream and devour that instantly. Better yet, give me that whole gallon of ice cream. Darn doctor appointments / tests. They're gonna find out I been cheating. Rite aid Alta Loma.
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November 2018 by Desaree L.
I go to this location all the time they're always friendly and have what I need. The ice cream bar is so clean and they always have my rocky road. Thanks to the staff that make my visit good
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October 2018 by Chris M.
I'm not used to waiting ten minutes in line at Rite Aid, (especially with only one person ahead of us), which is one of the main reasons I go here. They had two cashiers working, as well as a manager throwing empty candy boxes into a cart that seemed to not want to be be bothered. I felt really unwelcome at this location.Their bathrooms were atrocious as well :(
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July 2018 by Tania C.
I love this Rite Aid. They are more stocked up than others. One time i needed a product and it wasnt there. Told an associate and she assured me she would order extras so it didnt happen again. She was true to her word. Very friendly and helpful people working there.
