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March 2024 by Carolyn Bingham
I decided to give this place another try which was a mistake! I ordered a classic 8 piece and paid extra for flats only. I got home and I have 2 flats only! It’s like they don’t listen to anything you tell them. Last time there I ordered 2 different flavors and both flavors tasted the same! I think I’m going to have to move on to a different location or a different chicken place!
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February 2024 by Nicole Allison
Took my daughters to eat here yesterday 2/26/24, they forgot to make their order waited an hour, they rushed and then my daughter and several friends got food poisoning and had to miss school because the stomach issues it caused.
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February 2024 by Elizabeth McBride
Management needs to be trained in conflict resolution. Placed an order, they cancelled it and I still have not gotten my money back .It has been on 12 days. No one took an opportunity to take my name or phone number. Plan to escalate this matter to several compliance organizations,aarp, ada and legal. Never got the
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February 2024 by Ana Martinez
First time I come here knowing it was 3rd quarter Super Bowl, but if it’s open they still have a job to do and to make it right. I ordered Atomic Wings for me. They barely any sauce ! Had to throw them away. In this economy I can’t afford to pay for food and end up throwing it away because they were in a rush and did not give me what I ordered and paid for with my hard earned money! Thanks! now im left with no dinner !
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February 2024 by Mike Maksoud
50 minute wait, unprofessional
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January 2024 by Susan Garcia
When they get the order right, you're set!On our last order, we purchased a Large Fry. I would say, about 90 percent of the fries were crumbs- Like, the bottom of the frying basket. (I've worked fast food before. Lol)
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January 2024 by Richard Singer
This place has the worst customer service I've encountered.
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January 2024 by Maile Ortiz
Ordered online, they called me 2 min later to confirm I placed an order and then tell me I have to come and show my card and ID, I told her my husband will pick up the order my babies are asleep, she said no that "I had to come' so If my 80 yr old grandma placed and order you mean to tell me I have to bring her too??? Everyone that picked up an order was not asked to show their card or ID. When I get there my order is not even ready and made us wait extra long. Discrimination and I will take action!!! Never will return
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January 2024 by Maksudur Rahman
Page mentions 12 they close. Went there and told me 11 they closed.Rude and non-professional response when asked why.After that, I saw chefs dancing with music. Waited and saw four more customers were kicked out, I guess, using the same lame excuse.So people watch out, don't waste gas and time to come here and order something after 11 pm
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January 2024 by mag Ekmaz
I have been going to this place for 6 years and always got good service and excellent food but what happened today is very disappointing. I placed my order online and went to pickup my order after 30 minutes but I was told that I have to wait because they didn’t start my order as their policy said they can’t start any online order more than $20 until they check my credit card. I have been told that they called me to confirm the payment but this doesn’t happen no one called me. I was okay to wait to finish my order. The Problem is after I waited about 15 more minutes I got my order and drove back home I found out half of my order is missing. I went back to tell them and after he checked what is inside my bag he said your order is correct and could not believe until I opened the boxes and count the wings to make him believe that the half of my order is missing. The employee touched my order with his hand the fries got cold and not good to eat. I asked him to refund me or get me a new order. The employee was very careless not even feeling sorry about his mistake. He told me he will ask the manager and after that he came back to tell me no refund and no new food. If I want a new fresh food I have to place a new order and pay for it!! What they can do is that they will just add the missing pieces that they forgot to add. It is very disappointing and very bad customer service. I will never come back here anymore. It is okay to do mistakes but it is not okay to handle the mistakes you have done in a very careless way.
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January 2024 by Esmeralda Perez
It was only 11:25pm when I walked in. The individual seen me and proceeded to ignore me and continued with what he was doing. When he finally came up and asked what I needed he claimed they were closed when it wasn’t 12am yet. The window even says closed until midnight.
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January 2024 by Dominant Methods
Ordered for pickup it said 20 minutes.. when I get there to pick it up they said they're barely making the order.. ended up waiting over an
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January 2024 by Luis Miguel
Ok food but it's pricey
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December 2023 by Shastin Erives
Every time I come here, it's always the same thing. Waiting time when ordering online says 20-26min, yet it always takes longer than 45min even when it's not busy. I ask for my food well done & it's undercooked, with barely any seasoning & drenched in oil!!! & on top of that, the kids "employees " are always joking around & horse playing w/ each other instead of attending to the line of people waiting by the register to be helped.
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December 2023 by Tracy Grieve
Placed order online 45 min before pickup. Order wasn't even started till I arrived to pickup due to them needing to see the cc I paid with. You have the money but won't deliver on time. Do better Wingstop!!
