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January 2023 by Maralyn Zayas
I was having a really tough day & I got more than excellent service from Monica she’s so helpful and very patient . She went above & beyond to help me as a customer. Her customer service skills are amazing. It’s an easy access building and the carts are a big help safe & secure area .We need more people like her in this world. She very nice & very professional I will definitely be recommending this location to friends & familyThank You Monica
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January 2023 by Richard Simms
Very friendly staff, spotless facilities, geographically convenient and great prices.
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July 2022 by Dale Stanton
it's nice & Clean well litManager is Very NiceAnd Help Full . Stay SafeAnd Cool .Thanks forEverything Dale w Stanton
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March 2022 by Kathleen Howden
Reina was wonderful to deal with. Extremely helpful with showing the facility and setting everything up.
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March 2022 by Lissette R.
Instorage- RPV is a fantastic storage facility. The customer service is responsive and the office staff are friendly and helpful. The facility has secured units. It is very clean and well maintained. This is the the go-to place to store your treasured items. I feel that my items are secure and safe. It's not the cheapest we've seen but it is definitely worth the price for the security and cleanliness. I highly recommend. Note: there are 2 accessible elevators and dollies are available to use.
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September 2021 by Jenifer Mitchell
This is my first time getting a storage unit with instorage Rpv and I have to say that the customer service was A1 and the nice Lady made it a easy going process walked me through everything. I hope that my future with instorage rpv is just as smooth as it was today.
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September 2021 by K L
Professional and helpful service.
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September 2021 by Sheila B.
We are new to the area and decided to store some things and packing materials, as we will be relocating again next year. After inspecting a couple of places, my husband chose InStorage for its value, cleanliness and proximity. He remarked that the Manager, Monica, was a pleasure to work with. Personable, knowledgeable and professional. Very few units available - which also speaks to this facility being too notch. I stopped in today to set up autopay (who wants to wind up on "Storage Wars ) She was awesome to deal with. After looking at all of the reviews over her long tenure here, it's clear she is the kind of frontline person person any business would be lucky to have. An easy 5 stars.
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August 2021 by Daniel Flores
The manager Monica really is an excellent employee app Lee and made this as painless as she possibly could is she possibly could. She was on the ball and all and showed me the unit's hustling and very efficient.. I'll definitely be recommending the storage place to someone who needs it
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July 2021 by Charity Hill
Monica is amazing! She took care of me so quickly. She is knowledgeable, easy going and funny. The storage is clean, they offer free use of dollies and carts and even accept deliveries. It’s month to month without any hassle. I would recommend them to anyone in the area.
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July 2021 by Cheryl M.
I do not enjoy feeling it necessary to give any place that I do business with a bad review. However, sometimes the person or people in charge of some places are just inherently so sautéed in wrong sauce that I gotta take the precious time out of my life to just give them a dishonorable mention. This place is overpriced and the Manager Lady is a liar and a d******** I worked at the parent company of this facility for 5 years, so I do know a little something about storage facilities and how they operate; especially this company. My boyfriend lost the keys to our unit. I cannot tell you how many locks I cut for people who had lost their keys when I worked in storage. Quite honestly, when one works in a storage facility, getting to cut a lock is kinda fun as there is mostly a lot of sitting around and doing nothing for hours on end. So, the manager lady originally told me it would cost me $15 to get my lock cut. Of course, I am going to buy a replacement lock which equals another $15. I went over there yesterday to pay to have this done-- a simple task that the parent facility does for free-- and the Manager Lady told me, "No, you are going to have to call a locksmith," which quadruples the price of this mundane task. Plus, she stands outside tarring hard on cigarettes while barking orders that cigarettes are not allowed on the property should she observe you lighting one up. Storage is a scam and this lady is the Queen Scammer. Rude. Wrong. Cheap. A total rip off and a liar mouth.
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April 2021 by Jenae M
Sold my brothers unit before final date given. Be careful with these guys. Now childhood photos and important documents are gone forever.
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March 2021 by Lani Aquino
Excellent customer service! I would definitely recommend them.
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November 2020 by Mark Sloan
Even during this pandemic, Monica made the whole process to sign up and get 2 storage units easy. We had to add a second one at the last minute and she was able to get it close to our other unit to make unloading everything super easy. Clean, well lit facility, they have hand trucks and carts to help you move everything. Really friendly and helpful so far!
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November 2020 by Mark S.
Even during this pandemic, Monica made the whole process to sign up and get 2 storage units easy. We had to add a second one at the last minute and she was able to get it close to our other unit to make unloading everything super easy. Clean, well lit facility, they have hand trucks and carts to help you move everything. Really friendly and helpful so far!
